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Voice mail operation
Urgent messages
You can have all new messages delivered or choose to have only urgent messages delivered. If you have
enabled the urgent message feature as part of user programming (PROGRAM 6 4), you must include, in your
personal greeting, instructions for the caller to press 2 to mark the message as urgent. (See "Examples:
Sample greeting 2" under "Personal greetings" on page D.1.) If you have new, urgent messages, your VOICE
MAIL key's LED will "flutter" (blink rapidly) and, when you retrieve your messages, the system will play urgent
messages ahead of other new messages.
Message Recycle Bin (un-delete)
The ESI system stores your 10 most recently deleted messages in a Message Recycle Bin to allow you to
recover, or "un-delete," messages that may have been deleted in error.
You access the Message Recycle Bin through user programming (PROGRAM 9). Press 9 to advance through
deleted messages. Press 8 to restore a message to your mailbox as an old message.
Status indicator lamp
(Not on ESI Cordless Handset or 12-Key Feature Phone.)
The red status indicator lamp, located at the top of the 48 and 24-Key Digital Feature Phones, indicates three
conditions:
• Phone is off-hook — Light glows solid red.
• Phone is ringing — Light "flutters" continuously.
• Phone has at least one new voice mail message — Light blinks.
For example, if a user is wearing a headset, it can be difficult to know whether he/she is on a call. Therefore, just
look at the status indicator lamp — if it's glowing solid red, the person is, indeed on a call.
Note: If more than one of these three conditions is true at the same station, the light will behave according to the
following priority: off-hook, then ringing, then new voice mail. Here's an example. You have a new voice mail
message waiting, which makes the light blink. However, if the phone begins to ring, the light will "flutter"
continuously because ringing has a higher priority than new voice mail; and, if you then pick up the handset
or press SPEAKER to take the call, the light glows solid red because the off-hook condition has the highest
priority of the three conditions.
Optional voice mail feature: Guest mailboxes
Important: This is a special, optional feature not explained in the tutorial. Be sure to get your guest mailbox number
from the Administrator.
Guest mailboxes are perfect for personnel such as outside sales or manufacturing personnel who do not have
an internal extension assigned to them but still need a mailbox. You can handle a guest mailbox as it were a
regular extension (i.e., list it in the directory, assign a programmable feature key for transfer to it, etc.).
Notes: A guest mailbox must have at least one personal greeting recorded to be activated and, thus, able to accept
messages.
If your system is using ESI Presence Management, consult the ESI Presence Management User's Guide (ESI
part # 0450-0793) to learn about additional, special functionality that may be available to you.
If you're not sure whether your system is using ESI Presence Management, consult your System
Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
You also can use the off-premises "reach-me" feature (see page D.3) with a guest mailbox.
Personal greetings
You can record up to three different greetings in your own voice indicating the availability to return calls. Also,
you can change the greetings as often as necessary by recording over a previously recorded greeting. (See
"Select personal greeting," page D.1, to learn how to program these greetings.)
D.8
User's Guide
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