Status Indicator Lamp; Optional Voice Mail Feature: Guest Mailboxes - ESI IVX C-Class User Manual

Voice mail operation

Status indicator lamp

The red status indicator lamp located at the top of the 24-Key Digital Feature Phone indicates
three conditions:
• Phone is off-hook — Light glows solid red.
• Phone is ringing — Light "flutters" continuously.
• Phone has at least one new voice mail message — Light blinks.
For example, if a user is wearing a handset, it can be difficult to know whether he/she is on a call.
Therefore, just look at the status indicator lamp — if it's glowing solid red, the person is, indeed on a call.
Note: If more than one of these three conditions is true at the same station, the light will behave according to
the following priority: off-hook, then ringing, then new voice mail. Here's an example. You have a new
voice mail message waiting, which makes the light blink. However, if the phone begins to ring, the light
will "flutter" continuously because ringing has a higher priority than new voice mail; and, if you then pick
up the handset or press SPEAKER to take the call, the light glows solid red because the off-hook
condition has the highest priority of the three conditions.
Optional voice mail feature:
Guest mailboxes
Important: This is a special, optional feature not explained in the tutorial. Be sure to get your guest mailbox
number from the Administrator.
Guest mailboxes (300–309) are perfect for personnel such as outside sales or manufacturing
personnel who do not have an internal extension assigned to them but still need a mailbox. You can
handle a guest mailbox as it were a regular extension (i.e., list it in the directory, assign a programmable
feature key for transfer to it, etc.).
Note: A guest mailbox must have at least one personal greeting recorded to be activated and, thus, able to
accept messages.
Personal greetings
You can record up to three different personal greetings in your own voice indicating your availability to
return calls. Also, you can change the personal greetings as often as necessary by recording over a
previously recorded personal greeting. (See "Select personal greeting," page D.1, to learn how to
program these greetings.)
Programming your guest mailbox from an ESI Feature Phone
Press PROG/HELP , then the mailbox number and then # to confirm. You will be prompted to: record
the greeting, change the password, enter an external paging number, or exit by hanging up.
You can record up to three different personal greetings in your own voice indicating your availability to
return calls. To record a personal greeting, press PROG/HELP 1 and then follow the instructions
you'll hear.
Tip: If necessary, review "Personal greetings" on page D.8, for options and sample greetings.
(Continued)
D.8
User's Guide