Function 63: Message-On-Hold (Moh) Programming - ESI IP 200 Installation Manual

IP Series Installation Manual

Function 63: Message-on-hold (MOH) programming

MOH can be:
• A live feed from an external music source connected to the MOH connector located on the front
of the IP PBX.
• One of three default, generic MOHs pre-recorded by the factory.
• One of up to five custom MOHs loaded into the system by using an external device connected to
the MOH connector.
Note: When you use either the generic or custom MOH recordings, callers while on hold have the
ability to dial 0 (zero), an extension number or a department number. Callers in an ACD hold
or queue can dial only either 0 (zero) or an extension number (this capability isn't available
when you use the external MOH source).
Note: If ACD is used, we recommend that you use Prompt 590, Prompt 591 or a custom prompt
without periodic "voice-overs," since the ACD Hold Prompt also will be played while a caller
is on hold.
Function 631: MOH source
This selects the source that will be played to callers on hold.
Using the source stored on the Memory Module (591–598) allows callers to dial off hold.
Code
590
591
592
593
594-598
Default: 592 (generic message-on-hold).
Function 632: MOH recording
1. Connect the message/music source to the MOH port on the IP PBX.
Note: The connector is monophonic-only — if you use a stereo source, you must
either set it to output mono, if possible, or use a stereo-to-mono conversion
cable (or adapter).
2. Enter the prompt number to be recorded.
3. Press 1 to begin recording. To aid you in queuing, the source will be played through the
phone's speaker.
Note: The recorded material should not have a "beginning" or "end" — so that playback can
loop continuously.
4. Press 1 when finished. The recording will play back so you can review it.
5. Press # to accept the recording.
Source
Live external source
Pre-recorded music
Pre-recorded with "please continue to hold"
Pre-recorded with "dial 0 or extension from hold"
Customer-recorded message on hold
Function 6: Recording
I.3