Function 15: System Timing Parameters - ESI IP 200 Installation Manual

Function 1: System parameters IP Series Installation Manual

Function 15: System timing parameters

Function 151: Flash hook duration
This sets the time (in tenths of a second) that a flash hook will be sent on the current line to the
telco. The default setting of 15 (1.5 seconds) will cause disconnect and fresh dial tone from the CO.
Range: 2–20 (0.2–2.0 seconds).
Default: 15 (1.5 seconds).
Function 152: Transfer forward timer
This sets the number of times a transferred call will ring before following the extension's or depart-
ment group's day/night routing (typically to the extension's mailbox).
Range: 1–9 rings.
Default: 3.
Function 153: Recall timers
Function 1531: Hold recall timer
This is the amount of time, in seconds, that a call will remain on hold before recalling to the exten-
sion that initiated the hold.
Range: 5–960 seconds.
Default: 60 seconds.
Function 1532: Park recall timer
This is the amount of time, in seconds, that a call will remain on park before recalling to the exten-
sion that initiated the park.
Range: 5–960 seconds.
Default: 60 seconds.
Function 154: ACD exit timer
This is the amount of time, in seconds, that a call will remain in ACD department queues before
following the department reroute (see Function 33, page F.11).
Range: 5–600 seconds (or 0 for no limit).
Default: 180.
Function 155: ACD wrap timer
This is the maximum amount of time, in seconds, that an agent can remain in wrap mode (i.e.,
temporarily out of queue). If this function is turned off, agents cannot place their stations in wrap
mode (see User's Guide, "ACD agent operation").
Range: 5–600 seconds (0 for no limit).
Default: 0 (no limit).
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