ESI IVX S-Class User Manual
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ESI IVX S-Class User Manual

Esi feature phone with voice mail
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See also: User Manual
ESI Feature Phone
User's Guide
FOR
voice mail
WITH
0450-0467
Rev. E
Visit http://www.esiusers.com for up-to-date help.

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Summary of Contents for ESI IVX S-Class

  • Page 1 ESI Feature Phone User’s Guide voice mail WITH 0450-0467 Rev. E Visit http://www.esiusers.com for up-to-date help.
  • Page 2 Visit ESI on the Web at http://www.esi-estech.com. Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. Product information contained herein is subject to change without notice. ESI is an...

  • Page 3: Table Of Contents

    Table of contents Introduction ..............................A.1 Voice Mail options..................................A.1 48-Key Feature Phone ................................A.2 24-Key Feature Phone ................................A.4 12-Key Digital Feature Phone..............................A.5 Connecting your ESI phone..............................A.6 Help mode (Verbal User’s Guide)........................B.1 User programming: An introduction......................C.1 User programming menu...............................C.1 Voice mail operation ...........................D.1 Introduction ....................................D.1 Personal greetings.................................D.1...
  • Page 4 (This page included for pagination purposes only.)

  • Page 5: Introduction

    You will be able to learn many of the features by simply using your phone; and this IVX S-Class User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits.

  • Page 6: 48-Key Feature Phone

    User’s Guide. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. 3-line, 56-character display Status indicator lamp (pg. D.8) Volume/scroll keys PROGRAM feature key (pg. C.2) ESI-DEX feature key (pg. F.1) HELP key for access to Verbal User Guide and tutorial (pg. B.1) Context-specific...
  • Page 7 The 60-Key Expansion Console adds 60 more programmable feature keys to your 48-Key Digital Feature Phone. You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI Feature Phone, using either direct or traditional programming (see pages C.2).

  • Page 8: 24-Key Feature Phone

    The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Status indicator light (pg. D.8) Volume/scroll keys 2-line, 32-character display ESI-DEX feature key (pg. F.1) 12 programmable feature keys (pg. C.2) Speaker VOICE MAIL feature key (pg.

  • Page 9: 12-Key Digital Feature Phone

    Notes: The following features are not available on the 12-Key Digital Feature Phone. − Certain special features, see page F.11. − Esi-Dex A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine programmable feature keys to utilize those features.

  • Page 10: Connecting Your Esi Phone

    User’s Guide Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone —...

  • Page 11: Help Mode (Verbal User's Guide)

    User’s Guide Help mode (Verbal User’s Guide) Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.
  • Page 12 Help mode (Verbal User’s Guide) User’s Guide (This page included for pagination purposes only.)

  • Page 13: User Programming: An Introduction

    User programming: An introduction User’s Guide User programming: An introduction Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu”...

  • Page 14: Programmable Feature Keys

    User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone.

  • Page 15: Station Options

    User programming: An introduction User’s Guide Keys’ LED activity during programming Key type and LED indication Station key or Feature key Mode Virtual Mailbox Key Line key or speed-dial key Currently being programmed and Flashing red Flashing green Flashing amber previously assigned Currently being programmed and Flashing red...
  • Page 16 User programming: An introduction User’s Guide 4 Station audibles The station audibles programming provides control of the following audible items: 1 Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones. Press ▼...

  • Page 17: Pager Notification

    User programming: An introduction User’s Guide 2 Phone delivery 1 Enter phone number Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. To insert a special character, press the right scroll key (▲) to select the desired special code: # , , F or P.
  • Page 18 User programming: An introduction User’s Guide (This page in included for pagination purposes only.)

  • Page 19: Voice Mail Operation

    Voice mail operation User’s Guide Voice mail operation Introduction Your phone system provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages. VOICE MAIL key The VOICE MAIL key is used for direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes.

  • Page 20: Leaving Messages

    Voice mail operation User’s Guide Personal greeting keys You can program a programmable feature key as a personal greeting key for any one of the three personal greetings (see page F.12). Once created, this shortcut can then be used to activate the associated personal greeting (the key’s LED will glow green and the greeting played as confirmation).

  • Page 21: Off-Premises "Reach Me

    4. At the end of each message, the ESI phone system prompts you for instructions (see the chart, “Keys’ functions during voice mail message retrieval,” next page). Once you’ve learned these prompts, you can proceed more rapidly by pressing one of the appropriate keys any time during a message or during a prompt.
  • Page 22 To bypass this delay after pressing 9, just press # to hear the next message. May not be available on your system. If you need more information about this feature, contact your ESI Reseller. A local call may not be dialed correctly depending on the limitations of the local dialing plan. You may need to dial some of these...
  • Page 23 Virtual Mailbox Key If you frequently pick up your messages from another User’s ESI Feature Phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox.

  • Page 24: Live Recording

    Off-premises message delivery Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message), or the pager number.

  • Page 25: Message Recycle Bin (Un-Delete)

    Message Recycle Bin (un-delete) The ESI phone system stores your most recently deleted messages (10 on a 30-hour system, five on a two-hour system ) in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error.

  • Page 26: Status Indicator Lamp

    Also, you can change the greetings as often as necessary by recording over a previously recorded greeting. (See “Select personal greeting,” page D.1, to learn how to program these greetings.) Programming your guest mailbox from an ESI Feature Phone Press PROGRAM , then the mailbox number and then # to confirm.

  • Page 27: Optional Voice Mail Feature: Broadcast Mailbox (500)

    So that you may easily contact all users on the system, the ESI phone system’s Broadcast Mailbox 500 automatically consists of all station users who have personal greetings recorded.

  • Page 28: Optional Voice Mail Feature: Cascade Paging Mailboxes

    If it receives no response, the ESI phone system then pages a second number for a set number of times. If, again, there is no response, the ESI phone system pages the third paging number; and the system will then page all three pagers, in sequence, until someone does finally retrieve the message.
  • Page 29 If a live operator answers, have the operator transfer you (by pressing VOICE MAIL and followed by entry of the cascade paging mailbox number). Retrieving messages when using an ESI Feature Phone Press VOICE MAIL and then enter the mailbox number.
  • Page 30 Voice mail operation User’s Guide (This page included for pagination purposes only.) D.12...

  • Page 31: Esi Feature Phone Operation

    Available line far right. As you use your ESI Feature Phone, its display changes frequently to give you detailed information during call processing and voice mail operations. Caller ID If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an outside caller’s name and/or number.
  • Page 32 Adjusting the volume heard through the handset and speaker — Your phone will maintain the chosen volume setting until you change it. • Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several entries on the display, such as special characters: #, , P, and F.

  • Page 33: Dial Tone

    These soft keys, located under the display, include ESI-DEX , PROGRAM, HELP, and scroll keys (▼ and ▲). Along with spoken and displayed commands, they guide you through the use of Esi-Dex (page F.2), various programming activities and controlling the volume of your phone’s handset and speaker.

  • Page 34: Direct Station Selection

    ESI Feature Phone operation User’s Guide Direct station selection Programming some of the programmable feature keys (see pp. C.2–C.3) as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’...

  • Page 35: Blind Transfer

    ESI Feature Phone operation User’s Guide . . . to another phone number (trunk-to-trunk transfer) Important: USE OF FEATURES SUCH AS TRUNK TRUNK TRANSFER THAT REQUIRE TRUNK TRUNK CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAUD IN NO EVENT SHALL ESTECH SYSTEMS...

  • Page 36: Conference Calling

    ESI Feature Phone operation User’s Guide Conference calling Up to two conferences, with up to four parties each, can be conducted at the same time per system. Contact your system Installer to verify if your system is configured to handle two simultaneous conferences.

  • Page 37: Call Forwarding

    ESI Feature Phone operation User’s Guide Call forwarding Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station or another User’s mailbox.

  • Page 38: Hold/Exclusive Hold Operation

    You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,...

  • Page 39: Exclusive Hold

    To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the appropriate line number.

  • Page 40: Paging

    Paging through phones Press PAGE 0 to page through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3 to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may have added an overhead page system to one or more of these page zones.

  • Page 41: Optional Features

    If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI Feature Phone will: (a.) Display that you are receiving an outside call (b.) Ring with a double cadence (internal calls ring with a single cadence).
  • Page 42 ESI Feature Phone operation User’s Guide (This page included for pagination purposes only.) E.12...

  • Page 43: Special Keys

    Special keys User’s Guide Special keys FLASH The FLASH key serves several purposes: • Getting a fresh dial tone without replacing the handset — When connected to an outside line, press FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.) •...

  • Page 44: Esi-Dex

    Auto-dialing using Esi-Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ...
  • Page 45 User’s Guide . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal Dex (PER) —...
  • Page 46 Caller ID method (on either Feature Phone) Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during message retrieval) press ESI-DEX to automatically store the name and number in your Personal Dex. The display confirms:...
  • Page 47 User’s Guide Manual method (on the 48-Key Feature Phone) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system.
  • Page 48 Deleting names from your Personal Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ...
  • Page 49 User’s Guide . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex.
  • Page 50 Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored.

  • Page 51: Override Ring

    System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699).

  • Page 52: Message Monitor Mode (Live Call Screening)

    Headset operation You can use your phone with a headset connected to either the 48-Key Feature Phone’s built-in headset jack or the handset jack on other ESI Feature Phones. Note: On a Generation I system, you must have a headset key programmed as one of your programmable feature keys (see “Other feature keys,”...

  • Page 53: Line Keys

    Special keys User’s Guide Line keys If some of your programmable feature keys have been programmed as line keys (or you can program line keys using PROGRAM 2), press an unlit key to access the line. An outside call transferred to your station can be answered by simply lifting the handset or pressing SPEAKER.
  • Page 54 Special keys User’s Guide Manual day/night mode (Code 560) The system’s main greeting can be manually changed using a programmable feature key. Each time the key is pressed, the display switches among the following: DAY, NGT, HDAY, or AUTO. Tip: To keep the system from being taken out of this mode, place it in auto and then delete the programmable feature key’s programming.
  • Page 55 Special keys User’s Guide Virtual Answer Keys (Codes 575, 576) Note: This works only if call waiting is enabled for your station. Consult your administrator if needed. You can program a Virtual Answer Key to play a greeting to a caller when your extension is busy and route the caller to a desired destination by pressing this key.
  • Page 56 Special keys User’s Guide (This page included for pagination purposes only.) F.14...

  • Page 57: Analog Stations

    Phones), its operation and capabilities will be different. Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key (565) to easily forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward calls not sent to the mailbox associated...

  • Page 58: Call Forwarding

    Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return the call to your mailbox.

  • Page 59: Call Pick-Up

    User’s Guide Overhead paging Station number 199 is designated as the overhead paging port. If the ESI phone system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.

  • Page 60: Message Waiting Indication

    You can choose to retrieve your messages then or place the call. Retrieving messages You can pick up messages from your station, when away from the office or from another User’s ESI Feature Phone. 1. Lift the handset, and then dial followed by your extension number.
  • Page 61 Analog stations User’s Guide Functions available during analog station voice mail message retrieval Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature Phone (see page D.4). Function Description Pause Pauses for one minute or until 1 is pressed again.

  • Page 62: Analog Station Programming

    Analog stations User’s Guide Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompt to re-record, delete, hear, or select as the current greeting by pressing #.

  • Page 63: Off-Premises Message Delivery

    User’s Guide Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page).

  • Page 64: Off-Premises Message Delivery

    Analog stations User’s Guide Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number.

  • Page 65: Index

    Broadcast mailbox, D.9 Paging through phones, E.10 Zones, E.10 Call forward key, F.12 Call forwarding, E.7 Password, C.4 Call pick-up, E.10 Personal Dex. See Esi-Dex Personal greeting, F.10 Call waiting, E.7 Background announce, E.8 Reminder, F.10 Station-to-station, E.8 Personal greeting key, F.12 Personal greetings, D.1, G.3...
  • Page 66 www.esi-estech.com...

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