ESI IP 200 Installation Manual page 66

Function 4: Auto attendant programming
GoTo: Branch
Can also be used to jump to any other branch in the auto attendant. It is a good idea to provide a
jump as a sub-branch of each menu branch, giving the caller the option either to repeat the menu
or exit should he not wish to select any of the choices.
Example:"For Widget Sales, press 1. For Gadget Sales, press 2. Or, to return to the main menu,
press 3." In this case, the third sub-branch would be a GoTo Branch with ID1 (the main greeting) as
its programmed destination.
GoTo: Outdial:
When you select a GoTo Outdial branch to program, the system will prompt you to select the outdial
method — either trunk-to-trunk or Centrex.
GoTo: OutDial: with trunk-to-trunk
1. The system will access another CO line to call the outdial number.
Note: Two CO lines will be utilized, one for the inbound call and one to call the outdial number.
2. After the outdial number (including the access code and any special characters
system will prompt you to indicate whether DTMF detection at the remote end is required be-
fore completing the connection.
If DTMF detection is not required, the system will complete the trunk-to-trunk connection after
dialing the final digit of the outdial number (blind transfer); ignore steps 3–4.
However, if DTMF detection is required, continue with these steps.
3. The system will begin to play the following prompt after the final digit of the outdial number:
"You are receiving a forwarded call. Press any key to accept." This prompt will play continuously
for 30 seconds.
4. What happens now depends upon whether the system detects DTMF from the called party:
• If it does, the system completes the trunk-to-trunk connection.
• If it doesn't, the system forwards the call to the programmed call forwarding for this outdial
branch (the next step for which you're prompted if DTMF detection is required).
Note: You'll be prompted to enter a call forwarding destination for an outdial branch only if
(a.) the branch uses trunk-to-trunk and (b.) DTMF detection is required.
Enter an extension, branch ID or mailbox number for the day/night call forwarding of
this GoTo Outdial branch.
Note: While both COs are connected, the system constantly monitors the lines for open loops. If it
detects an open loop on either line, it terminates both CO connections. Additionally, the sys-
tem periodically will monitor for voice on the connected COs. If it detects no voice traffic, it
terminates both CO connections. Finally, if both COs are connected for 60 minutes, the sys-
tem will terminate the connection, regardless of the presence or absence of activity.
1
Special characters — such as P for pause or F for flash — can also be entered in the dial string.
G.2
IP Series Installation Manual
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) is entered, the