Function 4: Auto Attendant Programming; Function 41: Auto Attendant Branch Programming - ESI IP 200 Installation Manual

IP Series Installation Manual

Function 4: Auto attendant programming

You can program the auto attendant, in CO line programming (Function 2; see page E.1), to answer
calls immediately, on a delayed-answer basis or not at all (i.e., for live answer at all times).
If required, you also can program different main greetings and routing schemes for different
combinations of lines. Day/night mode will change the main greeting announcement and affect
rerouting of calls during call processing.

Function 41: Auto attendant branch programming

The IP Series system's auto attendant follows a branch concept: the caller is routed through a series
of branches, ultimately to the extension he wishes to reach. The caller moves from branch to branch
by selecting a number or name presented in a branch prompt. You may program a maximum of
100 branches.
There are three types of branches — menu, GoTo and directory. Use them to create virtually limitless
routing possibilities.
Menu branch
A menu branch should include a recorded prompt that instructs the caller to make a selection from
the choices presented such as "For sales press 1, for service press 2, or for admin press 3." When-
ever you create a menu branch, you must also create a corresponding number of sub-branches to
match the number of choices given the caller in the prompt. Prompt recording occurs in Function 61
(see page I.1).
When a caller makes a single-digit selection in the menu branch, he/she will then advance to one
of its sub-branches — which could be another menu branch (if there are more choices to make), or
a GoTo branch (routes the caller to a destination; see below) or Directory Branch (for choosing from
a list of names; see page G.3).
Notes: A menu branch must have a greeting recorded to activate it (except for ID1, the main greet-
ing, which has a default greeting).
Only branches ID1 through ID8 have a day, day2, night and night2 greeting.
If a caller makes no selection during the prompt in a menu branch, he will be transferred
according to the no-response programming for that branch (see page G.5).
GoTo branch types
A GoTo branch transfers the caller to an extension, department, mailbox, branch ID, or an
outside number. Here are the types.
GoTo: Dial
The GoTo Dial Branch automatically blind-transfers the caller to the extension or department num-
ber programmed as its destination. If the number listed is a department, the system will follow the
programming for the Department as set in Function 33 (see page F.12).
If the destination extension or department dialed is busy or does not answer, the call will follow call
forwarding for the extension as programmed in Function 31 (see page F.1) or the department as
programmed in Function 33 (see page F.12).
GoTo: Mailbox
Routes a caller to that mailbox's personal greeting. The mailbox can be a user, a guest/information
mailbox, a group mailbox, cascade paging mailbox, or Q & A mailbox.
Function 4: Auto attendant programming
G.1