MUTOH ValueJet 1304 Service Manual page 408

9 Troubleshooting
(2) Troubleshooting For MUTOH Service Assistance
Table 9-14 Troubleshooting For MUTOH Service Assistance
No. Symptom
1 MUTOH Maintenance
Engineer Assistant does
not executed.
2 "Packet communication
error" is displayed while
transferring data.
Rev.-01
CS9050, CS9150
Check Item
-
1. Is printer connected to
PC with LAN cable
properly? (Use
crossing cable for
direct connection to
PC. Use straight cable
for connection routing
HUB.)
2. Is IP address of PC
correct?
3. Is any device which
has a same IP address
as PC or printer
connected to HUB?
4. Is printer power on
using board manager
mode and only Power
LED is ON?
5. Is IP address of printer
correct? (Follow the
procedures in 6.3 to
confirm the
information).
9-70
VJ-1304 Maintenance Manual
Action
Re-install the software and
configure initial settings.
Yes: Go to item (2).
No: Connect printer to PC
properly.
Yes: Go to item (3).
No: Set TCP/IP property
in the local area settings of
network configuration on
PC. PC and printer's sub
net address should be
specified the same
address, such as
192.168.1.1/24 and
192.168.1.253.
Yes: Disconnect
corresponding device(s)
from the LAN.
No: Go to item (4).
Yes: Go to item (5).
No: Turn on the printer
using board manager
mode. If no string is
displayed on the LCD
panel, the Engine board
assembly is damaged or
the firmware may not be
installed (including black
out while installing
firmware).
Yes: Go to item (6).
No: Engine board
assembly may be
damaged.
Reference
"(1)
Installing
MUTOH
Service
Assistance"
p.7-31
"(7)
Connecting
Printer to PC"
p.7-15
"(5)
Confirming IP
Address of the
Printer" p.7-
12
-
"4.3.3
Replacing
Main Board
Assembly"
p.4-26
"7.4.7
Updating Main
Firmware"
p.7-47
"4.3.3
Replacing
Main Board
Assembly"
p.4-26