MUTOH ValueJet 1304 Service Manual page 406

9 Troubleshooting
(1) Troubleshooting For MUTOH Maintenance Engineer Assistant
Table 9-13 Troubleshooting for MUTOH Maintenance Engineer Assistant
No. Symptom
1 MUTOH Maintenance
Engineer Assistant does
not executed.
2 "Communication Error
(Timeout)" is displayed
while transferring data.
Rev.-01
CS9050, CS9150
Check item
-
1. Is printer connected to
PC with LAN cable
properly? (Use
crossing cable for
direct connection to
PC. Use straight cable
for connection routing
HUB.)
2. Is IP address of PC
correct?
3. Is any device which
has a same IP address
as PC or printer
connected to HUB?
4. Is printer power on
using board manager
mode and only Power
LED is ON?
9-68
VJ-1304 Maintenance Manual
Action
Re-install the software and
configure initial settings.
Yes: Go to item (2).
No: Connect printer to PC
properly.
Yes: Go to item (3).
No: Set TCP/IP property
in the local area settings of
network configuration on
PC. PC and printer's sub
net address should be
specified the same
address, such as
192.168.1.1/24 and
192.168.1.253.
Yes: Disconnect
corresponding device(s)
from the LAN.
No: Go to item (4).
Yes: Go to item (5).
No: Turn on the printer
using board manager
mode. If no string is
displayed on the LCD
panel, the Engine board
assembly is damaged or
the firmware may not be
installed (including black
out while installing
firmware).
Reference
"(1)
Installing
MUTOH
Maintenance
Engineer
Assistant" p.7-
11
"(7)
Connecting
Printer to PC"
p.7-15
"(6) PC IP
Address
Setting" p.7-13
-
"(8)
Starting Board
Manager
Mode" p.7-16