Ibm Electronic Service Agent; Error Messages; Troubleshooting By Symptom - IBM System x3550 M4 Installation And Service Manual

IBM Electronic Service Agent

IBM Electronic Service Agent monitors, tracks, and captures system hardware
errors and hardware and software inventory information, and reports serviceable
problems directly to IBM Support.
You can also choose to collect data manually. It uses minimal system resources,
and can be downloaded from the IBM website. For more information and to
download IBM Electronic Service Agent, go to http://www.ibm.com/support/
electronic/portal/.

Error messages

This section provides the list of error codes and messages for UEFI/POST, IMM,
and DSA that are generated when a problem is detected.
See Appendix B, "UEFI/POST diagnostic codes," on page 665, Appendix A,
"Integrated management module II (IMM2) error messages," on page 335, and
DSA messages for more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
About this task
If you cannot find a solution to the problem in these tables, see DSA messages for
information about testing the server and "Running the DSA Preboot diagnostic
programs" on page 151 for additional information about running DSA Preboot
program. For additional information to help you solve problems, see "Start here"
on page 127.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before you use the troubleshooting
tables:
Procedure
1. Check the system-error LED on the operator information panel; if it is lit, check
2. Remove the software or device that you just added.
3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is
4. Reinstall the new software or new device.
Results
the light path diagnostics LEDs (see "Light path diagnostics" on page 134).
running correctly (for information about using DSA, see DSA messages).
Chapter 4. Troubleshooting
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