Automated Service Request (Call Home); Ibm Electronic Service Agent; Error Messages; Troubleshooting By Symptom - IBM System x3550 M5 Type 5463 Installation And Service Manual

Automated service request (call home)

IBM provides tools that can automatically collect and send data or call IBM
Support when an error is detected. These tools can help IBM Support speed up the
process of diagnosing problems.
The following sections provide information about the call home tools.

IBM Electronic Service Agent

IBM Electronic Service Agent monitors, tracks, and captures system hardware
errors and hardware and software inventory information, and reports serviceable
problems directly to IBM Support.
You can also choose to collect data manually. It uses minimal system resources,
and can be downloaded from the IBM website. For more information and to
download IBM Electronic Service Agent, go to http://www-01.ibm.com/support/
esa/.

Error messages

This section provides the list of error codes and messages for UEFI/POST, IMM,
and DSA that are generated when a problem is detected.
See Appendix A, "Integrated management module 2.1 (IMM2.1) error messages,"
on page 269, Appendix B, "UEFI/POST diagnostic codes," on page 665, and
Appendix C, "DSA diagnostic test results," on page 685 for more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
About this task
If you cannot find a solution to the problem in these tables, see Appendix C, "DSA
diagnostic test results," on page 685 for information about testing the server and
"Running the DSA Preboot diagnostic programs" on page 78 for additional
information about running DSA Preboot program. For additional information to
help you solve problems, see "Start here" on page 61.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before you use the troubleshooting
tables:
Procedure
1. Check the system-error LED on the operator information panel (see "Operator
2. Remove the software or device that you just added.
3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is
4. Reinstall the new software or new device.
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IBM System x3550 M5 Type 5463: Installation and Service Guide
information panel" on page 20).
running correctly (for information about using DSA, see Appendix C, "DSA
diagnostic test results," on page 685).