Keypad Does Not Respond; Bar Code Reader Does Not Work - VeriFone Omni 3200 Reference Manual

Keypad Does Not Respond

Bar Code Reader Does Not Work

Troubleshooting Scenarios
1. If the manual transaction you attempted in the previous step does
not work, check the telephone line using another telephone base
unit or another Omni 3200 terminal.
2. If the problem appears to be with the telephone line, check with
the party you are trying to call to see if their system is
operational. If they are not experiencing difficulties with their
line, contact the telephone company to have your line checked.
3. If the telephone line works, contact your local VeriFone
representative for assistance. The terminal may be defective.
1. Check the display panel. If it displays the wrong character, or
nothing at all, when you press a key, please follow the steps
outlined above in "Terminal Display Does Not Show Correct or
Readable Information."
2. If pressing a function key does not perform the expected action,
refer to the user documentation for your specific application to be
sure you are entering data correctly.
3. Perform a local diagnostic test of the keypad function in System
Mode. (See Table 8 in the section, "Performing System Mode
Operations.")
4. If the problem persists, contact your local VeriFone representative
for assistance.
1. Check all bar code reader (or bar code wand) cable connections.
2. Draw the wand across a different bar code to ensure that the
problem is not an unreadable bar code.
3. Perform a bar code reader test in System Mode. (See Table 10 in
the section, "Performing System Mode Operations.")
4. If the problem persists, contact your local VeriFone representative
for assistance.
Troubleshooting and Service
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