Troubleshooting And Service - VeriFone Omni 3200 Reference Manual

Troubleshooting and
Service
VeriFone follows stringent quality control standards in the
manufacture of Omni 3200 terminals. Each unit that leaves the
factory receives numerous tests to ensure quality and reliable
operation. However, should you encounter a problem in operation,
read this section for possible causes and solutions.
System Messages
Appendix A lists all of the system messages, including informational
and error messages, and prompts, that may appear on the Omni 3200
display panel. For an explanation of a message indicating that some
terminal malfunction has occurred, please refer to the descriptions in
Appendix A.
Using Remote Diagnostics to Identify Problems
Problems with a specific Omni 3200 terminal can be identified by a
computer running a diagnostic test program. The diagnostic computer
can be connected directly to the terminal by a cable, or the diagnostics
session can take place over a telephone line connection. Remote
diagnostics are described in the section, "Remote Diagnostics and
Debugging."
Troubleshooting Guidelines
The troubleshooting guidelines provided below identify various
problems and suggest appropriate corrective action(s). If you have
problems operating your Omni 3200 terminal, please read through
these troubleshooting examples. If a problem persists, or if it is not
described below, contact your local VeriFone representative for
assistance.

Troubleshooting and Service

129