Troubleshooting Scenarios; Display Does Not Show Correct Or Readable Information; Telephone Line Connection Does Not Work Properly - VeriFone Omni 3200 Reference Manual

Omni 3200 Reference Manual

Troubleshooting Scenarios

Terminal Display Does Not Show Correct or Readable
Information

Telephone Line Connection Does Not Work Properly

130
During normal, day-to-day operation of your Omni 3200 terminal, it
is possible that minor malfunctions may occur. Here are some
examples of possible problems, and steps you can take to resolve
them.
1. Check all cable connections and verify that the telephone line is
properly connected.
2. Check the electrical outlet. The power pack connectors may be
loose or the outlet may not be supplying power.
3. Replace the power pack that came with your terminal with a
power pack from another Omni 3200 terminal. If this solves the
problem, contact your local VeriFone representative. You may
need to order a replacement power pack.
4. Perform a local diagnostic test of the terminal display in System
Mode. (See Table 7 and Table 8 in the section "Performing
System Mode Operations.")
5. If the problem persists, contact your local VeriFone representative
for assistance.
1. Check the telephone line cord and all telephone connections.
2. If you are using a pass-through (Telset) connection, check the line
using another telephone base unit. If the other telephone works,
have the defective telephone repaired or replaced.
3. If you are using a direct (Telco) connection, check the telephone
line using another Omni 3200 terminal. If the telephone
connection does not work, contact your local telephone company
to check the status of the line.
Troubleshooting Scenarios