VeriFone Omni 3200 Reference Manual page 152

Omni 3200 Reference Manual
136
• Brief description of the problem(s).
• Your billing address.
• Your shipping address. This is where the repaired or
replacement unit(s) will be returned.
2. From inside the U.S., call the VeriFone Service Center at
800-834-9133 toll-free, or at 502-425-1332.
Note: If you are located outside the U.S., your local VeriFone
representative will assist you with this return or replacement
procedure.
3. Select the MRA option from the automated message. The MRA
Department is open from 7 a.m. to 5 p.m. Pacific Standard Time.
4. Give the MRA representative the information you gathered in
Step 1.
5. If the list of serial numbers is long, you can fax the list, along
with the information gathered in Step 1, to the MRA Department.
Include a telephone number where you can be reached and your
fax number.
Please print clearly and send your fax to the attention of the
'VeriFone MRA Dept.' at 502-329-5947 or 502-329-5938.
(These fax numbers are in the U.S.). You will be issued an MRA
number and the fax will be returned to you.
6. Please note that one MRA number must be issued for each
terminal you return to VeriFone, even if you are returning several
terminals of the same model (Omni 3200).
7. Be sure to record and keep:
• MRA number(s)
• Serial numbers of all the terminals your are returning
• Shipping documentation (such as airbill numbers)
Maintaining the Omni 3200