Printer Paper Jam; Keypad Does Not Respond; Transactions Fail To Process - VeriFone C680 3G Installation Manual

Printer Paper
Jam
WARNING
Keypad Does
Not Respond
Transactions
Fail to Process
If the problem persists, contact your Verifone distributor or service provider.
•
If paper jams inside the printer:
Press the button at the bottom of the terminal to unlatch the paper roll cover,
•
then open the cover.
Remove the damaged paper from the paper roll and clear the feed
•
mechanism.
Install a roll of printer paper, as described in
•
If the problem persists, it may be due to poor paper quality. Install a new roll of
•
higher-quality paper.
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.
If the keypad does not respond properly:
Check the terminal display. If it displays the wrong character or nothing at all
•
when you press a key, follow the steps outlined in
Process.
If pressing a function key does not perform the expected action, refer to the
•
user documentation for that application to ensure you are entering data
correctly.
If the problem persists, contact your local Verifone representative.
•
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
Perform a test transaction using one or more different magnetic stripe cards to
•
ensure the problem is not a defective card.
Ensure that you are swiping cards properly. With the C680 card reader, the
•
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal.
Process a transaction manually, using the keypad instead of the card reader. If
•
the manual transaction works, the problem may be a defective card reader.
Contact your Verifone distributor or service provider.
•
If the manual transaction does not work, proceed to
•
Strength.
Check the Smart Card Reader
Perform a test transaction using several different smart cards to ensure the
•
problem is not a defective card.
T
ROUBLESHOOTING

Printer Paper Jam

Installing the Paper Roll.
Transactions Fail to
Check the Signal
C680 I
NSTALLATION
G
UIDELINES
G
31
UIDE