Pinpad Does Not Work; Serial Port Does Not Work; Terminal Does Not Process Transactions - VeriFone Omni 3200 Reference Manual

Omni 3200 Reference Manual

PINpad Does Not Work

Serial Port Does Not Work

Terminal Does Not Process Transactions

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1. Check all PINpad cable connections and try again.
2. If the problem persists, contact your local VeriFone representative
for assistance.
1. The two serial ports on the back panel of the terminal are
identified by the 'RS232' and 'Bar Code/PINpad' icons. Check
that the device connected to the serial port has power and that it is
functioning correctly.
2. The cable connecting the optional device to the Omni 3200 serial
port may be defective. Try using a different serial cable.
3. If the problem persists, contact your local VeriFone representative
for assistance.
The cause of the problem may be the magnetic card reader:
1. Perform a test transaction using several different magnetic stripe
cards to ensure the problem is not a defective card.
2. Make sure you are swiping cards properly. With the Omni 3200
card reader, the black, magnetic stripe on the card should face
downward and to the right.
The problem you are experiencing might also be caused by a terminal
hardware or software malfunction:
1. Process a transaction manually using the keypad instead of the
card reader.
2. If the manual transaction works, contact your local VeriFone
representative for assistance. The card reader may be defective.
A problem with the telephone line may also be causing the problem
with transaction processing:
Troubleshooting Scenarios