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VeriFone Omni 3600 Installation Manual

Credit card terminal
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Omni 3600
Installation Guide
Part Number 22060, Revision E

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Summary of Contents for VeriFone Omni 3600

  • Page 1 ERIX PERATING Omni 3600 NVIRONMENT Installation Guide AYMENT PPLICATION ERIX EVELOPER OOLKIT EVELOPMENT OOLS HIELD ECURITY RCHITECTURE OUNTER ULTI PPLICATION PPLIANCES ULTI PPLICATION PPLIANCES 3600 ADIO ODEM PPLIANCES ENTRE PPLIANCE ANAGEMENT UITE Part Number 22060, Revision E...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Turn On/Off the Omni 3600 Terminal ....... . . 14...
  • Page 4 Omni 3600 Terminal Dimensions ........
  • Page 5 Omni 3600 Base Shipping Carton Contents ....23 Figure 21 Omni 3600 Base Features: Top ......24 Figure 22 Omni 3600 Base Features: Back (Telco models) .
  • Page 6 3600 I NSTALLATION UIDE...

  • Page 7: Hapter

    Environment Convenience sections. Omni 3600 Base A prime location for the Omni 3600 base is a counter or other flat surface that provides easy access to a power outlet and phone jack. Also, follow the rules established in the Environment Convenience sections.

  • Page 8: Convenience

    NTRODUCTION Select a Location CAUTION Do not use the Omni 3600 base outdoors. It is for indoor use only, and is not waterproof or dustproof. Damage to the unit from exposure to sun, rain, or dust may void your warranty.

  • Page 9: Hapter

    HAPTER Omni 3600 Terminal This section discusses the features of the Omni 3600 terminal, including • providing power to the Omni 3600 terminal, • charging the smart battery, • installing paper, • installing MSAM cards, and • completing magnetic card and smart card transactions.

  • Page 10: Terminal Features

    3600 T ERMINAL Terminal Features WARNING Do not use a Omni 3600 terminal or Omni 3600 base that has been damaged or tampered with. Terminal Figure 2 illustrates the physical features of the Omni 3600 terminal. Features PRINTER DOOR RELEASE...

  • Page 11: Power Port

    Power Port On the back of the Omni 3600 is one port—the power port. Use this port to connect the Omni 3600 to the power pack to recharge the battery through the unit Connect Power Pack...

  • Page 12: Smart Battery Installation

    NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.

  • Page 13: Smart Battery Removal

    NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.

  • Page 14: Smart Battery Life

    3600 T ERMINAL Turn On/Off the Omni 3600 Terminal If the Omni 3600 terminal is already running an application (for example, SoftPay), a battery status indicator may appear on the display. BATTERY CHARGE STATE TEST BUTTON AND STATUS INDICATOR LEDS...

  • Page 15: Figure 7 Load Paper

    3600 T ERMINAL Paper Installation CAUTION Store thermal paper in a dry, dark, cool place. Handle thermal paper carefully; impact, friction, high temperatures, humidity, light, and oils affect the color and storage characteristics. To install the paper roll in the internal thermal printer: Lift paper roll cover tab to unlock the printer door (Figure Rotate the printer door up and back.

  • Page 16: Printer Test

    The test printout, with printer information and repeating character strings, is approximately 38 cm (15 in.) long. Install/Replace When you first receive your Omni 3600 terminal, you may need to install a MSAM Cards merchant smart card or one or more micromodule-sized security account manager (MSAM) cards, or you may need to replace old cards.

  • Page 17: Figure 9 Open The Msam Access Door

    3600 T ERMINAL Install/Replace MSAM Cards Open the door until it is in the upright position, resting against the end of the terminal. Figure 9 Open the MSAM Access Door The three MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base (Figure 10).

  • Page 18: Install/Replace Sim Card (Gsm Models)

    Install/Replace The SIM (Subscriber Identity Module) card is a smart card inserted in the SIM Card (GSM Omni 3600 GSM terminal that contains your GSM radio account information. Use models) the following procedure to replace or install a SIM card.

  • Page 19: Figure 15 Insert Sim Card Into Cardholder

    3600 T ERMINAL Install/Replace SIM Card (GSM models) Remove screw from SIM card access door on back of Omni 3600 terminal (Figure 13). Figure 13 Remove SIM Door Screw Remove the SIM card access door (Figure 14): Figure 14 Slide Off SIM Card Access Door...

  • Page 20: Wireless Transactions

    3600 T ERMINAL Wireless Transactions Wireless To conduct a wireless transaction: Transactions • Ensure the terminal is in an optimal position for transmitting. • Follow the on-screen instructions provided with your application. Smart Card To conduct a smart card transaction: Reader Position the smart card with the contacts up and insert it into the smart card Transactions...

  • Page 21: Antenna (Some Wireless Models)

    Models) provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. Most Omni 3600 terminals have an internal antenna and this section can be NOTE ignored. Only use the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection.

  • Page 22: Replace The Antenna

    ERMINAL Antenna (Some Wireless Models) If the unit is on a flat surface (for example, a table top) or docked in the Omni 3600 base, position the antenna so that it points directly at the sky. Soft detentes are felt and clicks heard when positioning the antenna.

  • Page 23: H A P T E R Omni 3600 Base

    Telco cable (optional) The power pack and power cable, spare battery packs, and Telco cable are NOTE available separately. See Accessories and Documentation for ordering information. Remove all plastic wrap from the Omni 3600 base and other components. 3600 I NSTALLATION UIDE...

  • Page 24: Omni 3600 Base Features

    Omni 3600 Base Features: Top CAUTION Avoid touching the contacts in the raised area in the center of the Omni 3600 base. Finger oils tarnish contacts, causing bad connections. If the battery charge state or terminal power LEDs do not light when the terminal is docked, or there is a high occurrence of bad or incomplete data transfers, clean the contacts.
  • Page 25 Steady green indicates the Omni 3600 base is connected to the power adapter. • Not lit indicates the Omni 3600 base is not connected to the power pack, the power pack is not connected to the wall outlet, or the power is out.

  • Page 26: Power Connection

    Spare battery docking station and optional spare battery: The recessed area in the top-rear of the Omni 3600 base is the dock to charge and store a smart battery. The spare battery LED does not light if no spare battery is present.

  • Page 27: Omni 3600 Terminal Docking

    Docking and communicate with peripheral devices. The Omni 3600 terminal will not turn off or enter sleep mode while docked on the NOTE Omni 3600 base. This ensures that the unit is not placed into sleep mode during data transfers.

  • Page 28: Omni 3600 Base Communications Ports

    If the Omni 3600 base unit is not plugged in, remove the smart battery from the dock to avoid the smart battery discharging in the Omni 3600 base unit.

  • Page 29: Telephone Line Connections

    Figure 27 Pass-through Connection Peripheral The Omni 3600 base supports a line of VeriFone peripheral devices designed to Devices use with point-of-sale terminals. Use the RS-232 port on the back panel of the Omni 3600 base to connect these optional devices.

  • Page 30: Check Readers Supported

    Peripheral Devices The Omni 3600 base does not support external PIN pad devices. Check Readers The Omni 3600 base supports two VeriFone check readers: CR 600 and Supported CR 1000i. Contact your VeriFone representative or visit the online store at www.verifone.com...

  • Page 31: Hapter

    HAPTER Maintenance This section discusses maintenance of the Omni 3600 terminal and Omni 3600 base. Cleaning For normal dirt, use a clean cloth slightly dampened with water and a drop or two mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
  • Page 32 AINTENANCE Cleaning 3600 I NSTALLATION UIDE...

  • Page 33: Hapter

    Terminal Does Not The Omni 3600 terminal will not shut off or go into sleep mode while docked in the Turn Off Omni 3600 base. You must turn off a docked Omni 3600 terminal manually or remove the Omni 3600 terminal from the Omni 3600 base to allow it to enter sleep mode.

  • Page 34: Smart Battery Will Not Charge

    Allow the Omni 3600 terminal to remain connected to the power pack NOTE for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge.

  • Page 35: Serial Port Does Not Work

    Ensure the outlet has power. • The serial port on the back panel of the Omni 3600 base is identified by the “RS232” icon. Check that the device connected to the serial port has power and is functioning properly. If possible, perform a self-test on the device in question.

  • Page 36: Keypad Does Not Respond

    If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. Keypad Does Not •...

  • Page 37: Hapter

    HAPTER VeriFone Service and Support For Omni 3600 terminal or Omni 3600 base problems, contact your local VeriFone representative or service provider. For Omni 3600 product service and repair information: • United States: VeriFone Support Services, 1-800-837-4366, Monday–Friday, 8 A.M.–8 P.M. eastern time •...

  • Page 38: Figure 29 Omni 3600 Terminal Information Label Locations

    NOTE One MRA number must be issued for each Omni 3600 terminal or Omni 3600 base you return to VeriFone, even if you are returning several of the same model. Describe the problem and provide the shipping address to return the repaired or replacement unit.

  • Page 39: Figure 30 Omni 3600 Base Information Label Locations

    ERVICE AND UPPORT Return a Terminal, Base, or Smart Battery PRODUCT INFORMATION LABEL SERIAL NUMBER LABEL Figure 30 Omni 3600 Base Information Label Locations SERIAL NUMBER LABEL PRODUCT INFORMATION LABEL Figure 31 Smart Battery Information Label Locations 3600 I NSTALLATION...
  • Page 40 ERVICE AND UPPORT Return a Terminal, Base, or Smart Battery 3600 I NSTALLATION UIDE...

  • Page 41: Hapter

    This section provides information on the power requirements, environmental conditions that the units can be subjected to, and unit dimensions. Power DC power (all Omni 3600 terminals and Omni 3600 bases): DC: 19VDC; 3.16A Requirements DC power pack (all Omni 3600 terminals and Omni 3600 bases): •...

  • Page 42: Omni 3600 Base Dimensions

    • Base station weight: 378 g (0.83 lb) • Shipping weight: 498 g (1.098 lb): The shipping weight for the Omni 3600 base station includes: shipping carton, one base station, one Telco cable, and one Quick Installation Guide. 3600 I...

  • Page 43: Hapter

    HAPTER Accessories and Documentation This sections lists accessories and documentation available for the Omni 3600. When ordering, please refer to the part number in the left column. How to Order • VeriFone Online Store at www.store.verifone.com • United States: VeriFone Customer Development Center, 1-800-837-4366, Monday–Friday, 8 A.M.–8 P.M., eastern time...

  • Page 44: Thermal Printer Paper

    Omni 3600 Base Thermal Printer CRM0043 Standard-grade thermal printer paper, 57-mm (2.25”) width, 7.62-m Paper (25’) length; single roll Antenna Contact your VeriFone distributor to determine the exact antenna for your Omni 3600 terminal. 22066-XX Replacement antenna. VeriFone Cleaning 02746-01 Cleaning kit...
  • Page 45 VeriFone, Inc. ERIX 2455 Augustine Drive PERATING NVIRONMENT Santa Clara CA 95054-3002 837-4366) Tel: 800-VeriFone ( www.verifone.com AYMENT PPLICATION ERIX EVELOPER OOLKIT EVELOPMENT OOLS HIELD ECURITY RCHITECTURE OUNTER ULTI PPLICATION PPLIANCES ULTI PPLICATION PPLIANCES 3600 ADIO ODEM PPLIANCES Omni 3600...
  • Page 46 NSTALLATION UIDE...
  • Page 47 Omni 3600 Terminal Shipping Carton Components ..9 Figure 2 Omni 3600 Terminal Features ......10 Figure 3 Connect Omni 3600 Terminal Power Pack .

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