Keypad Does Not Respond; Transactions Fail To Process; Check Magnetic Card Reader; Check Smart Card Reader - VeriFone P630 Installation Manual

Keypad Does
Not Respond
Transactions
Fail
to process
Installation Guide
Use the following steps to check the keypad:
1. Check the display panel. If there are no characters, or the wrong
characters are displayed, refer to Display Panel Does Not Work.
2. If the problem persists, contact your local Verifone representative.
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.

Check Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe
cards to ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Stripe Card
Reader Use).
• Process a transaction manually using the keypad instead of the card
reader. If the manual transaction works, the problem may be a defective
card reader.
• If the problem persists, contact your local Verifone representative.

Check Smart Card Reader

• Perform a test transaction using several different smart cards to ensure
the problem is not a defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader).
• Ensure the MSAM cards are properly inserted in the slots and are
properly secured (see SAM/TF Cards).
• If the problem persists, contact your local Verifone representative.
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