VeriFone Omni 5 series Installation Manual
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VeriFone Omni 5 series Installation Manual

VeriFone Omni 5 series Installation Manual

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Omni 5xxx
Installation Guide
VeriFone Part Number 23216, Revision A.1

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Summary of Contents for VeriFone Omni 5 series

  • Page 1 Omni 5xxx Installation Guide VeriFone Part Number 23216, Revision A.1...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    ONTENTS ........5 R E F A C E Audience.
  • Page 4 VeriFone Cleaning Kit ........

  • Page 5: Preface

    4, Maintenance. Explains how to maintain your Omni 5xxx terminal. Chapter VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.

  • Page 6: Conventions And Acronyms

    The courier type face is used while specifying Courier http://www.verifone.com onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important...
  • Page 7 REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 Security Access Module VeriFone Part Number NSTALLATION UIDE...
  • Page 8 REFACE Conventions and Acronyms NSTALLATION UIDE...

  • Page 9: Hapter

    VeriFone’s acclaimed multi-application platform–with the capability to securely support payment and value-added applications on a single terminal. VeriFone ships variants of the Omni 5xxx terminal for different markets. Your NOTE terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders.

  • Page 10: Features And Benefits

    • Integrated PIN pad offers added convenience to handle PIN-based applications. • Ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. True Multi- • 3 MB or 4 MB of memory and the dynamic memory allocation of the Verix V Application OS, support two or three typical-sized applications on a single terminal.

  • Page 11: Hapter

    HAPTER Terminal Setup This chapter describes the terminal setup procedure. You will learn how to: • Select a Location and Protect the Terminal From Adverse Environmental Factors. • Unpack the Shipping Carton. • Examine Terminal Features. • Establish Telephone Line Connections.

  • Page 12: Unpack The Shipping Carton

    Do not use a terminal that has been damaged or tampered with. The Omni 5xxx terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. NSTALLATION UIDE...

  • Page 13: Examine Terminal Features

    ERMINAL ETUP Examine Terminal Features Save the shipping carton and packing material for future repacking or moving the terminal. Examine Before you continue the installation process notice the features of the Omni 5xxx Terminal terminal (see Figure Features INTERNAL THERMAL PRINTER COVER RELEASE PRINTER GREEN INDICATOR LED...

  • Page 14: Connection Ports

    The Omni 5xxx terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. VeriFone ships variants of the Omni 5xxx terminal for different markets. Your NOTE terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders.

  • Page 15: Establish Telephone Line Connections

    ERMINAL ETUP Establish Telephone Line Connections • The RS-232 port, icon shown at right, connects a VeriFone CR 600 check reader, 1000i check reader, or other peripheral device. • The PIN pad port, icon shown at right, connects a external PIN pad or smart card reader.

  • Page 16: Install Paper Roll

    After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. CAUTION Poor-quality paper can jam printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.
  • Page 17 ERMINAL ETUP Install Paper Roll Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper, unwind the paper roll past any glue residue. Figure 6 Removing Partial Paper Roll Hold the roll so the paper feeds from the bottom of the roll (see Figure Drop the paper roll into the printer tray.

  • Page 18: Install/Replace Msam Cards

    MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions for handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To change or install Remove the power cord and/or battery (see...

  • Page 19: Connect Optional Device(S)

    ERMINAL ETUP Connect Optional Device(s) Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 10).

  • Page 20: Connect Pin Pad Or Smart Card Reader

    Smart Card Reader PIN pad Other optional devices may be supported. For more information, please contact your VeriFone distributor. NOTE RS-232-type devices do not work on the PIN pad port; PIN pad-type devices do not work on the RS-232 port. If an optional peripheral device does not function correctly, check the port connection.

  • Page 21: Connect Check Reader

    Example PIN Pad Serial Port Connections Connect Check The Omni 5xxx terminal supports the CR 600 and CR 1000i check readers. Reader Contact your VeriFone representative or visit the online store at for information on these devices. Figure 13 provides www.store.verifone.com...

  • Page 22: External Printers Supported

    Supported convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 5xxx terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at for information on these devices.
  • Page 23 When the terminal has power, the terminal display lights and the green LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is...
  • Page 24 ERMINAL ETUP Smart Battery Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 5xxx terminal on the Omni 5xxx terminal. NOTE The smart battery pack must be installed and holding a minimum of a 1% charge to operate the Omni 5xxx terminal.
  • Page 25 ERMINAL ETUP Install/Replace SIM Card (GSM models) The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery and none of the indicator LEDs (see Figure 16) on the battery pack blink.

  • Page 26: Smart Card Transaction

    ERMINAL ETUP Wireless Transactions Remove the SIM card access door (Figure 18): Figure 18 Slide Off SIM Card Access Door Open the SIM card holder and slide the SIM card supplied by your provider into the cardholder (Figure 19). NOTE Do not lose the SIM card dust cover or retaining screw.

  • Page 27: Magnetic Card Reader Use

    ERMINAL ETUP Magnetic Card Reader Use Remove the card only when the application indicates the transaction is complete. Figure 20 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Magnetic Card The Omni 5xxx supports credit/debit card transactions.
  • Page 28 ERMINAL ETUP Antenna (Some Wireless Models) Swipe the card through the magnetic card reader. Figure 21 Using the Magnetic Card Reader Antenna (Some For some Omni 5xxx terminals to establish a wireless connection, an external Wireless antenna is provided. This connection allows communication with your service Models) provider to upload transaction data from the terminal and download system upgrades to the terminal.
  • Page 29 ERMINAL ETUP Antenna (Some Wireless Models) Push gently on the center of the base of the antenna until it slides into position. Screw the barrel nut finger tight to retain the antenna. Orientation To establish good wireless communication (uplink), vertically align the antenna always with respect to ground and sky.
  • Page 30 ERMINAL ETUP Antenna (Some Wireless Models) NSTALLATION UIDE...

  • Page 31: Hapter

    HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the Omni 5xxx terminal. Power Omni 5xxx terminal: 9 V DC; 4 A DC Power Pack • UL, ITE listed, Class 2 power supply • Input rated: 100 - 240V AC, 50/60 Hz •...
  • Page 32 PECIFICATIONS Weight NSTALLATION UIDE...

  • Page 33: Hapter

    Card Readers The magnetic and smart card readers require no regular maintenance. For card reader service, contact your VeriFone distributor or service provider. CAUTION Do not attempt to clean the card readers. Doing so may void your warranty.
  • Page 34 AINTENANCE Card Readers NSTALLATION UIDE...

  • Page 35: Hapter

    Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Return a Before returning a Omni 5xxx terminal or smart battery to VeriFone, you must Terminal or obtain an MRA number. The following procedure describes how to return one or Smart Battery more Omni 5xxx terminals for repair or replacement (U.S.
  • Page 36 NOTE One MRA number must be issued for each Omni 5xxx terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.

  • Page 37: Accessories And Documentation

    Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Power Pack Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. CPS10936-3A DC power pack (universal) 21973-01...
  • Page 38 ERVICE AND UPPORT Accessories and Documentation Swivel Stand 23050-01 Swivel Stand Documentation 23219 Omni 5xxx Quick Installation Guide 23218 Omni 5xxx Certifications and Regulations 23217 Omni 5xxx Reference Manual 23230 Verix V Operating System Programmer’s Manual 23231 Verix V Tools Programmer’s Manual NSTALLATION UIDE...

  • Page 39: Hapter

    5xxx contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.

  • Page 40: Blank Display

    • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. NSTALLATION UIDE...

  • Page 41: Printer Paper Jam

    • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer Accessories and Documentation. Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly: Device Does •...
  • Page 42 If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. NSTALLATION UIDE...
  • Page 43 VeriFone, Inc. 2455 Augustine Drive Santa Clara CA 95054-3002 Tel: (800) VeriFone (837-4366) www.verifone.com Omni 5xxx Installation Guide VeriFone Part Number 23216, Revision A.1...

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