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Troubleshooting Guidelines
NOTE
CAUTION
Peripheral
Device Does Not
Work
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your K450 Kiosk. If you have
problems operating your K450 Kiosk, please read through these troubleshooting
examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance. Typical examples of malfunction you may encounter while operating
your K450 Kiosk and steps you can take to resolve them are listed.
The K450 Kiosk comes equipped with tamper-evident labels. The K450 contains
no user serviceable parts. Do not, under any circumstances, attempt to
disassemble the unit. Perform only those adjustments or repairs specified in this
guide. For all other services, contact your local Verifone service provider. Service
conducted by parties other than authorized Verifone representatives may void any
warranty.
Using an incorrectly rated power source can damage the unit or cause it to
malfunction.
See
Specifications
for power source information.
If any peripheral device (PIN pad or smart card reader) does not work properly:
•
Check the power cord connection to the peripheral device.
•
Check for proper grounding connections.
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the PC port may be defective. Try
a different serial cable.
•
If the problem persists, contact your local Verifone representative.
C
HAPTER
K450 I
G
NSTALLATION
UIDE
6
37
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