Printer Paper Jam; Peripheral Device Does Not Work; Keypad Does Not Respond; Transactions Fail To Process - VeriFone Omni 5 series Installation Manual

Printer Paper
Jam
WARNING
Peripheral
Device Does
Not Work
Keypad Does
Not Respond
Transactions
Fail To Process
If paper jams inside the printer:
•
Press the button on the side of the terminal to unlatch the paper roll cover,
then open the cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Install a roll of printer paper, as described in
•
If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer
to Accessories and Documentation.
If any peripheral device (PIN pad or smart card reader) does not work properly:
•
Check the power cord connection to the peripheral device.
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the Omni 5xxx terminal serial port
may be defective. Try a different serial cable. See
•
If the problem persists, contact your local VeriFone representative.
If the keypad does not respond properly:
•
Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the Omni 5xxx card reader,
the black magnetic stripe on the card should face down and in toward the
keypad and be inserted from the top of the terminal (see
•
Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
T
ROUBLESHOOTING

Printer Paper Jam

Install Paper Roll.
Connect Optional Device(s).
Transactions Fail To
Figure 21).
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