Ucd Overflow Timer; Ucd Auto Wrap-Up Timer - Vodavi Starplus Triad-S System Programming Manual

UCD Timers

UCD Overflow Timer

UCD Auto Wrap-Up Timer

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Programming Steps
1. Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3).
The following message displays:
OV ER FLOW
06 0
2. Enter a valid number on the dial pad which corresponds to
000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The UCD Overflow Timer determines the total length of time a caller
remains in queue for a particular UCD group. When the timer expires, the
caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the
first recorded announcement. Transferred CO callers overflow at the
expiration of the Overflow Timer. By default, the UCD Overflow Timer is
set for 60 seconds and is variable from 000–600 seconds.
Programming Steps
1. Press the AUTO-WRAP TIMER flexible button (FLASH 61, Button #4).
The following message displays:
U CD 5XXA WR A P- U P
00 4
2. Enter a valid number on the dial pad which corresponds to
000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
0 00- 60 0
0 00- 99 9
7-9