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Vodavi Starplus Triad-S Installation Manual

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Feature Package 3
TRIAD -S
Installation
a new dimension in business communications

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  • Page 1 Feature Package 3 TRIAD -S Installation a new dimension in business communications...

  • Page 2: Installation Manual

    STARPLUS Triad-S Installation Manual Part Number: 5050-12 Issue 3.2 - March 2001...
  • Page 3 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 4: Table Of Contents

    Contents Introduction Regulatory Information (U.S.A.) ..............1-3 Telephone Company Notification ............1-3 Incidence of Harm ..................1-3 Changes in Service ..................1-4 Maintenance Limitations ................1-4 Hearing Aid Compatibility ................ 1-4 UL/CSA Safety Compliance ............... 1-4 Notice of Compliance ................. 1-5 Toll Fraud Disclaimer ..................
  • Page 5 March 2001 Station Wiring ....................... 2-25 Digital Keyset ....................2-25 Single Line Telephone ................2-26 Wall Mounting the Digital Key Telephone ..........2-26 Headset Installation .................... 2-28 Caller ID Interface Unit Installation ............... 2-28 Switch Settings ....................2-29 Programming Caller ID ................2-30 SMDR ........................
  • Page 6 March 2001 Remote System Monitor ................... 4-18 General Overview ..................4-18 Monitor Password ..................4-18 Help Menu (?) ....................4-19 Dump Memory Data ..................4-19 Event Trace Mode ..................4-20 Modify Memory Command ..............4-22 Exit the Monitor Mode ................4-22...
  • Page 7 March 2001...
  • Page 8 Figures Basic KSU ........................... 2-7 Basic KSU Mounting Holes and Installation ............2-8 Expansion KSU ......................... 2-10 BKSU and EKSU Mounting Holes and Installation ..........2-11 BKSU Dip Switches ......................2-15 Modem Unit (MODU) ....................2-17 Miscellaneous Interface Unit (MISU) ................ 2-19 DTMF4-A ..........................
  • Page 9 viii March 2001...
  • Page 10 March 2001 Tables MISU Dip Switches ......................2-19 CKIB/CSIB Wiring ......................2-24 SMDR Printout ......................... 2-31 Power Supply Tests ......................3-3 Flash Rates ........................4-5 Key Telephones/Terminals ..................4-7 Single Line Telephone ....................4-8 DSS/DLS Console ......................4-8 CO Line Loop Start Board (CKIB/CSIB Board) ............4-9 System Functions ......................
  • Page 11 March 2001...

  • Page 12: Introduction

    Introduction This manual provides the information necessary to install and maintain the STARPLUS Triad-S System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system.

  • Page 14: Regulatory Information (U.s.a.)

    Regulatory Information (U.S.A.) Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) has established rules which allow the direct connection of the Triad-S System to the telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed. Telephone Company Notification Before connecting the Triad-S...

  • Page 15: Changes In Service

    Regulatory Information (U.S.A.) Changes in Service The local telephone company may make changes in its communications facilities or procedures. If these changes should affect the use of the Triad-S System or compatibility with the network, the telephone company must give written notice to the user to allow uninterrupted service.

  • Page 16: Notice Of Compliance

    Toll Fraud Disclaimer Notice of Compliance Triad-S System complies with rules regarding radiation and radio frequency emissions by Class A computing devices. In accordance with FCC Standard 15 (Subpart J), the following information must be supplied to the end user: “This equipment generates and uses RF energy and if not installed and used in accordance with the Instruction Manual, may cause interference to Radio Communications.
  • Page 17 Toll Fraud Disclaimer...

  • Page 18: Installation

    Installation This chapter describes the procedures and steps necessary to install Triad-S System.

  • Page 20: Introduction

    Introduction Introduction As with any sophisticated communications device, installation of the STARPLUS Triad-S System requires the care and forethought of a competent technician. To assure easy servicing and reliable operation, several factors must be considered when planning the system installation. The installation proceeds in these major steps: Site Preparation KSU and Power Supply (PS) Installation PCB Installation...
  • Page 21 Site Preparation The location must have access to a dedicated 110 Volt AC (±10%), 60 Hz, single-phase circuit with a circuit breaker or fuse rated at 15 amps. A 3-wire parallel blade grounded outlet should be within approximately 6 feet of the lower left rear of the BKSU mounting. The location must have access to a good earth ground, such as a metallic cold water pipe without non-metallic joints.

  • Page 22: Backboard Installation

    Site Preparation Backboard Installation A wooden backboard is recommended for all installations and must be installed when the location has masonry or plasterboard walls. A 1/2-inch plywood material is sufficient for most installations. The backboard should be mounted at a convenient height, about three feet above the floor and be bolted in various places to distribute the weight of the system.

  • Page 23: Ksu Installation

    KSU Installation KSU Installation STARPLUS Triad-S System consists of a Basic KSU (BKSU) cabinet. Mounting the Basic KSU The Basic KSU consists of a plastic cover, a metal base frame designed for wall mounting. Before installing BKSU on the wall, two wall mounting plates that are assembled in the bottom side of the BKSU, must be extended for mounting.

  • Page 24: Basic Ksu

    KSU Installation Figure 2-1: Basic KSU...
  • Page 25 KSU Installation Figure 2-2: Basic KSU Mounting Holes and Installation...

  • Page 26: Mounting The Expansion Ksu (Eksu)

    KSU Installation Mounting the Expansion KSU (EKSU) The Expansion KSU consists of a plastic cover, a metal base frame designed for wall mount installation. The EKSU contains a power transformer and expansion interface board (EIB). The EKSU MUST be mounted above the BKSU. Before installing the BKSU on the wall, the wall mounting plate that is assembled in the bottom side of the EKSU, must be extended for wall mounting and the fastener provided with the EKSU must be assembled with the EKSU.

  • Page 27: Expansion Ksu

    2-10 KSU Installation Figure 2-3: Expansion KSU...
  • Page 28 KSU Installation 2-11 Figure 2-4: BKSU and EKSU Mounting Holes and Installation...

  • Page 29: Battery Charging Unit (Bcu) Installation

    2-12 Battery Charging Unit (BCU) Installation Battery Charging Unit (BCU) Installation The BCU provides power for the system during a power failure. The BCU connects to the Triad-S via the connector on the bottom of the BKSU. The external gel cell batteries must provide 24V DC. This is generally accomplished by connecting two 12 volt batteries in series.

  • Page 30: Ksu Grounding

    KSU Grounding 2-13 KSU Grounding To ensure proper system operation and for safety purposes, a good earth ground is required. A metallic COLD water pipe usually provides a reliable ground. Carefully check that the pipe does not contain insulated joints that could isolate the ground.

  • Page 31: Power Line Surge Protection

    2-14 Power Line Surge Protection Power Line Surge Protection The AC outlet should be equipped with a power surge protection device or UPS. Systems using such devices are more resistant to damage from power line surges than unprotected systems. Power line surges often occur during normal operations and during violent thunderstorms.

  • Page 32: Pcb Installation

    PCB Installation 2-15 PCB Installation PCB Handling and General Installation DO NOT install or remove any boards with powerapplied. Power must be turned off prior to installation or removal of the PCBs. The system cards contain digital circuitry which are extremely reliable, but can be damaged by exposure to excessive static electricity.

  • Page 33: Modem Unit (Modu)

    2-16 Modem Unit (MODU) The MPB may be equipped with 3 daughter boards: MODU for modem access to the system, DTMF-4A for DTMF receiver expansion up to five, and a MISU for two serial ports and a second music source. Software for the system is contained on two chips labeled U1 and U2 in the Program Module Unit (PMU) module.
  • Page 34 Modem Unit (MODU) 2-17 7. Insert a screw and tighten the screws securely. This completes the MODU installation. Figure 2-6: Modem Unit (MODU) The modem may not always connect at 9600 bps. If you encounter a situation where you cannot connect at 9600 bps, change your computer’s baud rate to 4800 bps.

  • Page 35: Miscellaneous Interface Unit (Misu) Installation

    2-18 Miscellaneous Interface Unit (MISU) Installation Miscellaneous Interface Unit (MISU) Installation The Miscellaneous Interface Unit (MISU) contains the second external music source (MOH/BGM) and two serial ports. Installing the MISU 1. Using a grounding strap, unpack the MISU from its anti-static conductive bag in the packing box.

  • Page 36: Miscellaneous Interface Unit (Misu)

    Miscellaneous Interface Unit (MISU) Installation 2-19 The MISU has an eight position dip switch. The following table lists the functions of each switch. Table 2-1: MISU Dip Switches Dip Switch Function Not used Not used Not used ON: XOFF/XON OFF: CTS/RTS Not used ON: Execute H/W tests at start-up OFF: Skip H/W tests at start-up...

  • Page 37: Dtmf4-A Unit

    2-20 DTMF4-A Unit DTMF4-A Unit The DTMF4-A provides an additional four DTMF receivers that may be used for detecting the DTMF signal from the single line telephone port or central office line. Previous DTMFreceivers in the main BKSUcabinetwerenotreliablewhen using voice mail. The effect was that message waiting notification was not consistentafter the first notification from an analog voice mail.The DTMF4-A overcomes the reliability problem of the onboard DTMF receiverin the main KSU.

  • Page 38: Message Wait Unit (Msgu)

    Message Wait Unit (MSGU) 2-21 Message Wait Unit (MSGU) The Message Wait Lamp Relay Control (MSGU) provides message wait lamp relay control for message lamp single line telephones. The MSGU board mounts on the CSIB as a daughter-board-type arrangement. The CSIB interfaces with mechanical 90V AC ringers and 95V DC lights on 2500-type phone sets.

  • Page 39: Ckib/Csib Installation

    2-22 CKIB/CSIB Installation CKIB/CSIB Installation There are two types of expansion boards available: CKIB and CSIB. These boards include 3 loop start CO line interfaces and 8 digital key telephone interfaces (CKIB), or 3 loop start CO line interfaces and 8 single line telephone interfaces (CSIB).

  • Page 40: Ckib/Csib Wiring

    CKIB/CSIB Installation 2-23 Figure 2-11: CSIB Board with MSGU Mounted Each CKIB or CSIB has 3 loop start CO line interfaces. The loop start CO/PBX lines are connected to RJ-11 connectors on the right side of each board. CKIB/CSIB Wiring There is one 50-pin female amphenol connector on the left side of the board.

  • Page 41: Ckib/Csib Wiring

    2-24 CKIB/CSIB Installation Table 2-2: CKIB/CSIB Wiring CKIB CSIB CKIB CSIB Pair Pin # Color Pair Pin # Color Desc. Desc. Desc. Desc. WH/BL Data-T1 DKTU1 Tip SLT1 BK/BN BL/WH Data-R1 Ring BN/BK WH/OR Data-T2 DKTU2 Tip SLT2 BK/SL OR/WH Data-R2 Ring SL/BK...

  • Page 42: Station Wiring

    Station Wiring 2-25 Station Wiring The following provides details on the interconnection of each type station interface board and station jack. Only the first pair (green, red) on the jack should be connected to the KSU. No other pairs should be connected. Digital Keyset Wiring from the CKIB to the station jack requires single pair cable (2 or 3 pair is recommended).

  • Page 43: Single Line Telephone

    2-26 Wall Mounting the Digital Key Telephone Single Line Telephone The CSIB is wired to SLT devices with single pair cabling to provide talk battery, voice and signaling to and from the SLT. Figure 2-13: Single Line Telephone Wiring Wall Mounting the Digital Key Telephone To wall mount the digital key telephone, it is necessary to use the wall mount bracket and a standard type jack designed for 630-type wall hanging applications.

  • Page 44: Digital Key Telephone Wall Mounting

    Wall Mounting the Digital Key Telephone 2-27 5. Turn the telephone over and unplug the line cord. If the cord is not plugged into the wall jack assembly, reroute the line cord through the access channel on the top of the telephone. If the line cord is plugged into the wall jack assembly, run the line cord through the hole provided and plug it into the connector on the back of the telephone.

  • Page 45: Headset Installation

    2-28 Headset Installation Headset Installation STARPLUS Triad-S digital key telephones were designed to operate with industry standard electret mic compatible modular headset adapters and operator headsets. Modifying Digital Telephone to Support External Headset 1. Plug the headset adapter cord into the vacant handset jack on the key telephone base.

  • Page 46: Switch Settings

    Caller ID Interface Unit Installation 2-29 Figure 2-15 illustrates the connections for the TCI Caller ID Interface Unit. Triad-S™ MISU KSU 9-Pin 1480-00 9-Pin Female Male Figure 2-15: Caller ID Cable Connections Switch Settings S1 dip switches select the signaling protocol of the RS-232 OUT connector to assist in matching signals from the 1480-00 with those of the DTE device.

  • Page 47: Programming Caller Id

    2-30 SMDR Programming Caller ID ICLID Enable 1. Verify the programming for ICLID enable, 3226, Flash 56. ✳✳ 2. Press Button [1]. 3. Dial [1] on the keypad and press HOLD. I/O Ports 1. Verify the programming for the I/O ports, 3226, Flash 15.

  • Page 48: Smdr Printout

    SMDR 2-31 If the SMDR feature is enabled, the system starts collecting information about the call as soon as it starts and terminates when the call ends. If the call was longer than 30 seconds, the following information is printed: Table 2-3: SMDR Printout 30 ch aracter fo rma t sel ecte d: 123 45 67 89 01 23 45 67 89 01 23 45 67 89 0...
  • Page 49 2-32 SMDR Table 2-3: SMDR Printout ICL ID 80 chara cter form at selec ted : 123 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 0 TO TA L ST AR T DA TE...

  • Page 50: System Check-Out

    System Check-Out Prior to actual power up and initialization, check out the STARPLUS System to avoid start up delays or improper loading. A Triad-S step-by-step checklist is provided for this purpose.

  • Page 52: Preliminary Procedures

    Preliminary Procedures Preliminary Procedures 1. Make sure the Basic Key Service Unit (BKSU) is properly grounded to cold water pipe or earth ground. 2. Verify that all expander modules are firmly seated onto their connectors. 3. Inspect the MDF for shorted wiring and improper polarity that would affect the Digital Terminal or DSS console.
  • Page 53 Power Up Sequence...

  • Page 54: Maintenance And Troubleshooting

    Maintenance and Troubleshooting This chapter provides a guideline for isolating and resolving functional problems that may be encountered due to improper use or component failure of the STARPLUS Triad-S Systems. Other failures, such as no dial tone from the central office, must also be considered as an overall troubleshooting procedure.

  • Page 56: System Programming And Verification

    System Programming and Verification System Programming and Verification System operation should be verified as per the programmed customer database once all customer database programming is completed. A hard copy of the customer database can be printed from the system and should be kept on-site and up to date for future reference.

  • Page 57: Telephone And Terminal Troubleshooting

    Telephone and Terminal Troubleshooting Telephone and Terminal Troubleshooting This section discusses general functions on a variety of key telephones and terminals available for use on the system. It is assumed that basic troubleshooting skills in the identification and resolution of basic problems are already possessed (e.g., static/noise heard on conversation, one phone only;...

  • Page 58: Keyset Lcd/Led Test

    Keyset Self Test Keyset LCD/LED Test This test outputs a series of continuously repeated LCD string messages to LCD lines 1 and 2. The set of strings consists of the letters A through X and a through x. The next set of strings are: “P ICK U P TR U CK S PE ED Z ON E ! ”...

  • Page 59: Dss Led/Button Test

    Keyset Self Test 2. Press the dial pad keys to display an LCD message that indicates which digit was pressed. Depressing the H-T-P switch from one position to another displays one the following words: H_POS, T_POS, or P_POS. 3. Test LEDs independently of the Keys by pressing the flex LED button. DSS LED/Button Test When the DSS test is selected and a DSS test is invoked, ALL DSS units associated with the keyset are placed in the test mode.

  • Page 60: Key Telephones/Terminals

    Keyset Self Test Key Telephones/Terminals The following actions apply to multi-line key telephones: Table 4-2: Key Telephones/Terminals Symptom Action No power to keyset Verify that keyset is connected to correct type of station card. No handsfree answer-back on intercom On digital keysets, the mode of intercom answer is programmable.

  • Page 61: Single Line Telephones

    Keyset Self Test Single Line Telephones The following applies to all 2500 type single line telephones connected to the system. Table 4-3: Single Line Telephone Symptom Action Phone will not dial out Verify correct SLT type programmed in station identification. Verify line group access programming.

  • Page 62: Co Line Card Functions

    CO Line Card Functions CO Line Card Functions The system can be equipped with either a CKIB or CSIB line interface card. Each card type contains three (3) Loop Start CO lines. Table 4-5: CO Line Loop Start Board (CKIB/CSIB Board) Symptom Action 3 loop start CO lines on the system do not...

  • Page 63: System Functions

    4-10 System Functions System Functions The following functions are related to system resources and the common equipment boards controlling them. Table 4-6: System Functions Symptom Action Basic KSU and MBU Complete system failure Verify that power switch is on, power cord is plugged in.

  • Page 64: Remote Maintenance

    Remote Maintenance 4-11 Remote Maintenance General Overview The Remote Maintenance feature allows authorized personnel to survey system, slot configuration information and programming. This can be done through the optional modem or data terminal connected via the RS-232C port on the optional MISU Module. The commands are entered from a keyboard and are limited to those listed.

  • Page 65: Exit Maintenance

    4-12 Remote Maintenance Exit Maintenance The Exit command terminates the current Maintenance feature session. The Exit command format is: maint>x Figure 4-1: Maintenance Help Menu System Configuration Figure 4-2 is a configuration of the STARPLUS Triad-S System and displays what is printed when the installer types d<space>s at the maint> prompt.

  • Page 66: Station Configuration

    Remote Maintenance 4-13 Where: Column 1 lists the card slot. Column 2 lists card type of that card slot. Column 3 lists card status: OOS status can indicate the entire card is out of service, or a specific station is not installed or installed but not operational. INS status can indicate a specific station is installed and operating correctly.

  • Page 67: Co Line Configuration

    4-14 Remote Maintenance Figure 4-3: Station Configuration Column Indicates: Station Number Station Type (keyset, DSS, SLT ) Keyset - ID 0 = Key station DXX 1 = DSS Map 1 DXX 2 = DSS Map 2 DXX 3 = DSS Map 3 DXX 4 = DSS Map 4 DXX 5 = DSS Map 5 SLT - ID 6= SLT...

  • Page 68: Co Line Configuration

    Remote Maintenance 4-15 Figure 4-4: CO Line Configuration Column Indicates: CO Line Number Status: OOS status can indicate the entire card is out of service. INS status can indicate a board station is in-service and operating correctly. Incoming = Incoming CO line calls are allowed Outgoing = Outgoing CO line calls are allowed Bothway = Both incoming and outgoing CO line calls are allowed For example, Outgoing Enabled indicates the CO line is active in the system.

  • Page 69: Event Trace Buffer

    4-16 Remote Maintenance Event Trace Buffer The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior to a STARPLUS Triad-S System soft or hard restart. These can then be reviewed by authorized personnel to aid in system troubleshooting.

  • Page 70: Dtmf Receiver Trace

    Remote Maintenance 4-17 DTMF Receiver Trace The CONFIG utility allows technicians to take specific DTMF receivers in/out of service. This is useful for troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may be faulty. 1. Connect a PC with communication software to the I/O port 1 on the MISU.

  • Page 71: Remote System Monitor

    The Maintenance password is: ETRACE The Remote Monitor feature is intended for use only under the guidance and instruction by authorized personnel from VODAVI TechnicalSupport.Care and caution mustbe observedwhenusingthis feature as permanent damage to the software structure can occur.

  • Page 72: Help Menu (?)

    Remote System Monitor 4-19 Help Menu (?) A convenient Help Menu is provided by typing [?], then pressing <Enter>. The following screen displays: Figure 4-5: Help Menu Dump Memory Data Three options allow the memory structure to be dumped for viewing. The options are entered as follows: c [c] –...

  • Page 73: Event Trace Mode

    4-20 Remote System Monitor Event Trace Mode The T command enables and disables the STARPLUS Triad-S System Trace mode. While the trace mode is enabled events for the trace desired displays on the monitor, printer or PC connected to the STARPLUS Triad-S System.
  • Page 74 Remote System Monitor 4-21 S = Station (STA) States (traces events associated with Station activity) E = Error Messages (traces error messages) Q = Queue (QUE) Events (traces queuing events: DTMF receiver, UCD, LCR, etc.) D = Device Command (traces commands to peripheral devices) 3.

  • Page 75: Modify Memory Command

    4-22 Remote System Monitor To have event traces displayed on the screen, exit the MONitor mode by typing X at the mon> prompt. After exiting the event(s), the trace begins as shown in Figure 4-8 Unless instructedby personnelatVodaviTechnicalSupport, donot leave the trace mode enabled for extended time periods. The systemdumps the requested event(s) trace which may use up paper or fill memory buffers on the collecting device.
  • Page 76 Index Backboard Installation 2-5 Maintenance Password 4-11 Battery Charging Unit Installation 2-12 MISU Installation 2-18 BKSU/MBU Assembly 2-15 Modem Unit (MODU) Installation 2-16 CO Line Card Functions 4-9 PCB Installation 2-15 Power Line Surge Protection 2-14 Power Up Sequence 3-3 DSS LED/Button Test 4-6 DTMF4-A Unit Installation 2-20 Dump Memory Data 4-19...
  • Page 77 March 2001...
  • Page 78 2000 Vodavi Technology, Inc. © VODAVI is a registered trademark of Vodavi Technology, Inc. 5050-12...

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