Page 1 STARPLUS Triad-S Feature Package 4 System Programming & Operation...
Page 2 VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
Page 3: Table Of Contents
Contents Contents General Description ..........................1-2 System Features ..........................1-3 Digital Keyset Telephones ......................1-4 Digital Keyset/Button Diagram ....................1-6 About This Manual ..........................2-2 Content Summary ..........................2-2 Manual Format & Description ...................... 2-3 911 Feature ..............................2-4 911 Alert ............................... 2-5 Enhanced 911 Integration ......................
Page 4 Contents Preset Call Forward - CO Line ....................... 2-35 Preset Forward Voice Mail ID ......................2-36 Preset Forward Timer (Incoming Call to a Destination) ............2-37 Calling Forward Override ........................2-38 Calling Station Handsfree Mode Override ..................2-38 Calling Station Tone Mode Override ....................2-38 Call Park ...............................
Page 5 Contents CO Line - Incoming Ringing Assignment ..................2-69 CO Line Ringing Assignments ...................... 2-69 Incoming CO Line Ringing - Setting Flash Rate ..............2-72 Display Ring Assignments ......................2-72 Reseize Timer ............................. 2-73 Guard Timer ............................2-74 Transmit Volume ..........................2-74 CO Line Loop and Pool Buttons ......................
Page 6 Contents Direct Transfer Mode ..........................2-106 Directory Dial ............................. 2-106 Initialize Directory Dial Table Parameters ................2-111 Print Directory Dial Table Parameters ..................2-112 Dial-By-Name ............................. 2-113 Distinctive Ringing ..........................2-114 CO Line Distinctive Ring Tone ...................... 2-114 Enabling/Disabling Distinctive Ring Tone ................2-116 Ring Tone - Station (User Selectable) ..................
Page 7 Contents Intercom ..............................2-150 Intercom Calling ..........................2-151 Incoming Intercom Ringing Flash Rate ..................2-152 Intercom Hold Button Flash Rate ....................2-153 Intercom Signaling Select ......................2-153 Intercom Transfer ..........................2-154 Inter-Digit Time-Out ..........................2-154 Keyset Mode .............................. 2-154 Last Number Redial ..........................2-157 LCD ................................
Page 8 Contents Pre-assigned Messages ........................2-189 Custom Messages ..........................2-190 Date and Time Entry Messages ....................2-191 Scrollable Canned Messages ......................2-192 Personal Messages Flexible Button .................... 2-193 Preferred Line Answer ..........................2-194 Privacy Release ............................2-195 Per CO Line Option ........................... 2-195 Per Station Option ..........................
Page 9 Contents Station ID Lock ........................... 2-224 Station Message Detail Recording ..................... 2-225 SMDR Enable / Disable ........................2-227 Long Distance / All Calls ......................... 2-228 Character Print Assignment ......................2-228 Baud Rate Display ..........................2-228 SMDR Port Assignments ......................... 2-229 SMDR Call Qualification Timer .....................
Page 10 viii Contents In-Band Signaling Integration ...................... 2-266 Voice Mail In-Band Digits ....................... 2-267 Voice Mail Transfer / Forward ....................... 2-267 Voice Mail Broker ..........................2-268 Voice Mail ID Digit Length ......................2-268 Voice Mail Modem Access ......................2-269 Voice Mail One-Touch Recording ...................... 2-270 One-Touch Recording Warning Tone ..................
Page 11 Contents ACD Call Qualifier ..........................4-7 ACD Member Status ........................4-8 ACD Overflow Station Assignment .................... 4-9 ACD Overflow Available/Unavailable ..................4-9 Agent Login/Logout ........................4-10 Agent Recall ............................4-11 Alternate ACD Group Assignments .................... 4-12 Call Qualifier Tone ..........................4-12 Calls in Queue Threshold .......................
Page 12 Contents Overflow Station Forwarding ....................... 4-38 Overflow Timer ..........................4-39 Primary Agent Assignments ......................4-39 Primary Recorded Announcement ..................... 4-40 Recorded Announcements ......................4-40 Recorded Announcement Tables ....................4-40 Ring Timer ............................4-43 Secondary Recorded Announcement ..................4-43 UCD Available/Unavailable ......................4-44 UCD Calls In Queue Display ......................
Page 13 Contents LCR Call Progress ..........................B-14 Default LCR Database ........................B-15 Forced Least Cost Routing (LCR) ....................B-15 LCR Class of Service (COS) ......................B-16 Enable / Disable Least Cost Routing ..................B-18 Call Cost Display ..........................B-18 Initialize LCR Tables .......................... B-19 Print LCR Tables ..........................
Page 14 Contents...
Page 15 Figures xiii Figures Digital Key Telephone ............................1-6 Flash 31 Button Mapping ..........................2-10 Verified Account Codes Printout ........................2-13 CO Line Attributes Printout ..........................2-62 Dial Pad Keys ................................ 2-68 CO Port Attributes and Feature Codes Printout ..................2-87 Directory List Keypad Map ..........................
Page 16 Figures...
Page 17 Tables Tables Digital Key Telephone Buttons ........................1-7 Verified Account Code Table Defaults ......................2-12 Class of Service (COS) ............................2-54 CO Line Attribute Defaults ..........................2-60 CO Line Ringing Assignments ........................2-71 DID/ICLID Ringing Assignments ........................2-100 CO Line Conference Flag ..........................2-104 Directory Dial Table Defaults ..........................
Page 18 Tables CO Line Ringing Assignments (FLASH 40) ....................C-34 ICLID Default Ringing Assignments (FLASH 43) ..................C-35 Station Programming (FLASH 50/51) ......................C-41 Button Assignment Chart (FLASH 50/51) ....................C-43 Name/Number Translation Table (FLASH 55) ..................C-44 System Speed Dial Numbers .......................... C-47 ACD Group Parameters (FLASH 60) ......................
Page 19 Introduction This manual provides the information necessary to operate and maintain the Triad-S System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrade of your system.
Page 20: General Description
General Description Chapter 1 - Introduction General Description Allows Flexibility and Software Control Triad-S Digital Key Telephone System is a fully digital hybrid Key Telephone System, designed to meet the telecommunication needs of small to medium-sized business offices. The system has been designed to allow a high level of software control over the system's hardware.
Page 21: System Features
General Description Chapter 1 - Introduction System Features This page displays a condensed list of the extensive features available in the Triad-S System: 911 Feature Incoming Calling Line Identification Account Codes Initializing - System Parameters Answering Machine Emulation Intercom Attendant Assignment / Features Inter-Digit Time-Out Automatic Call Distribution (ACD) * Keyset Mode...
Page 22: Digital Keyset Telephones
General Description Chapter 1 - Introduction Digital Keyset Telephones Each Triad-S System provides all the keys, indicators, and features described. Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker.
Page 23 General Description Chapter 1 - Introduction Executive 12-Button Speakerphone The Executive 12-button Digital Telephone has 12 flexible buttons with dual color LEDs that can be assigned as DSS, CO/PBX/Centrex or feature/function buttons. Each flexible button can be assigned as a CO/ PBX line, DSS button, Speed Dial or Feature button.
Page 24: Digital Keyset/Button Diagram
Digital Keyset/Button Diagram The following illustration and its corresponding table describe the fixed features of the Vodavi 24-Button Digital Display Telephone. Programming Requirement A 24-button display telephone is necessary when programming the system features and functions available with the Triad-S System.
Page 25: Digital Key Telephone Buttons
General Description Chapter 1 - Introduction Table 1-1: Digital Key Telephone Buttons NUMBER FEATURE BUTTON FUNCTION Display Displays information about telephone status, dialing directories, and (Executive Models only) text message information. h.t.p. Used to select mode of operation: Handsfree, Tone, or Privacy. msg Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages.
Page 26 N O T E S » » » » » » » » » » » » » »...
Page 27 Features and Operation Detailed descriptions of the System and Station features are presented in alphabetical order. An abbreviated feature index, that is organized in Flash code numerical sequence, is provided in Appendix D...
Page 28: About This Manual
About This Manual Chapter 2 - Features and Operation About This Manual Content Summary Chapters The following chapters contain the descriptions, programming steps, and operating procedures for the more commonly-used features and functions. 2 - Features & Operation 3 - Attendant Features & Operation 4 - Call Distribution - ACD / UCD Appendices These Appendix chapters contain detailed information on how to use the more...
Page 29: Manual Format & Description
About This Manual Chapter 2 - Features and Operation Manual Format & Description This diagram explains how the Features/Operations are organized in the following chapters and appendices. The manual format follows the basic outline as shown, but omits those elements that do not apply to a particular Feature or Operation. Feature / Operation Narrative to explain the feature/operation.
Page 30: 911 Feature
911 Feature Chapter 2 - Features and Operation 911 Feature Description The 911 Feature allows stations in the system to dial 911 without using an access code. 911 calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the 911 call is placed.
Page 31: 911 Alert
911 Feature Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: X X X - X XX PAG E A E N T E R B U T TON N U MB E R XXX-XXX = CO Line Range...
Page 32: Enhanced 911 Integration
911 Feature Chapter 2 - Features and Operation The list remains available for review by pressing the 911 ALERT flexible button as necessary, until after the messages are deleted. To delete logged 911 Alert messages: An attendant uses the following steps to delete the messages on a system-wide basis. 1.
Page 33: Enhanced 911 Power Failure Station
Account Code Chapter 2 - Features and Operation Enhanced 911 Power Failure Station Description The power failure signal is designed to be used with the normally open (NO) power failure leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit.
Page 34: Account Codes - Forced
Account Code Chapter 2 - Features and Operation Operation When connected to an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (feature code 627 - refer to “Flexible Button Assignment” on page 2-130). 2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed). If account code is less than 12 digits, an [ ] must be entered to return to the call.
Page 35: Account Codes - Traveling Cos (Verified)
Account Code Chapter 2 - Features and Operation Operation Prior to placing an outside line call: 1. Press the preprogrammed ACCOUNT CODE button. 2. Dial account code up to 12-digits. SMDR must be enabled for the Account Code feature to operate. Also, SMDR must be enabled for the account code to become part of the SMDR record.
Page 36 2-10 Account Code Chapter 2 - Features and Operation ACCT CLASS OF DELETE ACCT ERASE CODE SERVICE CODE DIGITS ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ NEXT PREV ✺ ✺ ✺ ✺...
Page 37 Account Code 2-11 Chapter 2 - Features and Operation (Refer to Figure 2-1 on page 2-10 for FLASH 31 button mapping.) 2. Press the ACCT CODE flexible button (FLASH 31, Button #1). Enter up to 12 digits (0-9, *, #). [*] represents a do not care digit. The system ignores all digits after this digit when entering an account code.
Page 38: Initialize Verified Account Code Table
2-12 Account Code Chapter 2 - Features and Operation SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial the account code. If the Account Code contains fewer than 12 digits, dial [ ] to return to the intercom ✳...
Page 39: Print Verified Account Codes
Account Code 2-13 Chapter 2 - Features and Operation Programming Steps 1. Press the INITIALIZE ACCT CODES flexible button (FLASH 80, Button #14). The following message displays: I NI TI A LI ZE ACC T COD E S P R E S S H OL D 2.
Page 40: Answering Machine Emulation
2-14 Answering Machine Emulation Chapter 2 - Features and Operation Answering Machine Emulation Description When a call is sent to a voice mailbox, the station associated with that can press a preprogrammed button to listen to the caller leaving the voice mail message. If the mailbox owner decides to speak with the caller, the owner can press the preprogrammed button to be connected to the caller.
Page 41: Attendant Assignment / Features
Attendant Assignment / Features 2-15 Chapter 2 - Features and Operation The Mailbox Owner has the following options when a call is sent to a voice mailbox: To leave the caller in the voice mail and stop the speaker broadcast, press the ON/OFF button.
Page 42: Automatic Privacy
2-16 Automatic Privacy Chapter 2 - Features and Operation Automatic Privacy Description Privacy is automatically provided on all calls. If one station is conversing, another station cannot intrude on that line. The Automatic Privacy feature can be disabled, allowing up to seven other stations to join in on existing CO line conversations.
Page 43: Battery Back-Up (Memory)
Battery Back-Up (Memory) 2-17 Chapter 2 - Features and Operation 2. Enter the desired channel on the dial pad. Confirmation tone sounds. Music is now issued through the speaker. 3. Press the Volume Bar to change the volume. The following message displays: SPE AK E R B G M [#########] MM M DD Y Y...
Page 44: Call Back
2-18 Call Back Chapter 2 - Features and Operation Programming Steps Press FLASH and dial [15]. The first button is lit and ready for programming Port #1. The following message displays: PO R T BAUD 9600 1. Press the desired PORT # flexible button (FLASH 15, Buttons #1, #2, or #3) to select the port to program.
Page 45 Call Back 2-19 Chapter 2 - Features and Operation Programming Steps 1. Press the CALL BACK BTN flexible button (FLASH 07, Button #16). The following message displays: C A LL B ACK BT N 00-28 R E D 1 2 0 IP M F L AS H 2.
Page 46: Automatic Call Back Timer
2-20 Call Back Chapter 2 - Features and Operation Automatic Call Back Timer Description The Automatic Call Back Timer invokes a call back anytime a user listens to a busy tone for a programmable period of time. The Automatic Call Back Timer can be set to 00-99 seconds. A value of 00 disables the timer.
Page 47: Message Callback - Dss / Blf Flash Rate
Call Coverage 2-21 Chapter 2 - Features and Operation Message Callback - DSS / BLF Flash Rate Description The Message Call Back DSS/BLF flash rate is the rate at which a DSS button of a station returning your message flashes. This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 48 2-22 Call Coverage Chapter 2 - Features and Operation Once the button is assigned on the station and a call rings in: 1. The coverage station receives audible and/or visual indications for the coverage station after a programmable period of time. The ring tone is the internal ring tone cadence. The flash rate is the same as the incoming CO line ringing rate.
Page 49: Call Coverage Ring Timer
Call Forward 2-23 Chapter 2 - Features and Operation Call Coverage Ring Timer Description A Call Coverage Ring Timer enables the system administrator to set the amount of delay time before the call coverage feature provides an indication at the coverage station. When that station rings with an internal or external call, the DSS button for that station rings or flashes.
Page 50 2-24 Call Forward Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers S TAT IO N AT T R IB UT E S E N T E R S TAT IO N N U M B E R S E L E CT A S TATI O N R A N G E...
Page 51: Call Forward - All Calls
Call Forward 2-25 Chapter 2 - Features and Operation » Calls cannot be forwarded to a station in the DND mode. » CO Line queues, a Message Waiting request, and pre-selected messages are canceled when a station is placed in the Forward mode. »...
Page 52: Call Forward - Busy
2-26 Call Forward Chapter 2 - Features and Operation To remove All Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes. 3.
Page 53: Call Forward - Busy / No Answer
Call Forward 2-27 Chapter 2 - Features and Operation Conditions » Conditions are the same as described in the Conditions section of “Call Forwarding” on page 2-23 plus those noted in the following bullets. » Calls to a station in both Station Call Forward and DND mode follow the forward. Call Forward - Busy / No Answer Description The Call Forward Busy/No Answer feature allows a station the ability to forward a...
Page 54: Call Forward - Follow Me
2-28 Call Forward Chapter 2 - Features and Operation Call Forward - Follow Me Description The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, ACD/UCD, Hunt Groups, or to any other station in the system.
Page 55: Call Forward - No Answer
Call Forward 2-29 Chapter 2 - Features and Operation Conditions » If a Call Forward mode is currently active at the station where forwarding is desired, the new forward becomes active and cancels the previous forward. » Both internal and external calls to the affected station forward to the designated location. »...
Page 56: Call Forward - External (Off-Net)
2-30 Call Forward Chapter 2 - Features and Operation Conditions » Conditions are the same as described in the Conditions section of “Call Forwarding” on page 2-23 plus those noted in the following bullets. » A Camp-On signal is allowed at the forwarded station if that station is busy. »...
Page 57: Call Forward Button Flash Rate
Call Forward 2-31 Chapter 2 - Features and Operation » SMDR printout reflects transferred and outgoing calls like a DISA call record. » Station users may use a Station or System Speed Dial Bin for Station Off-Net Forward. » Call must be an intercom or transferred CO call. »...
Page 58: Call Forward - Preset
2-32 Call Forward - Preset Chapter 2 - Features and Operation Call Forward - Preset Description The Call Forward Preset feature allows the system database to be configured so that incoming CO Lines, which are programmed to ring at a particular station, can be forwarded elsewhere in the system predetermined by programming.
Page 59: Preset Call Forward - Station
Call Forward - Preset 2-33 Chapter 2 - Features and Operation Preset Call Forward - Station Description The Preset Call Forward feature provides separate Busy and No Answer destinations for internal and external calls with a No Answer Timer associated to each station. External calls ringing that particular station, transferred calls, and internal calls follow this Preset Forward feature.
Page 60 2-34 Call Forward - Preset Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A...
Page 61: Preset Call Forward - Co Line
Call Forward - Preset 2-35 Chapter 2 - Features and Operation External Busy Destination 1. Press Button #4. The following message displays: E X T E R NA L B U S Y F W D ### # 2. Enter a valid flexible number and press HOLD. 3.
Page 62: Preset Forward Voice Mail Id
2-36 Call Forward - Preset Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible Button #19 (Page A) is lit. 4. Press the Page B flexible button (Button #20). The following message displays: X X X - X X X PAG E B E N T E R B U T TO N N U M B E R XXX-XXX = CO Line Range...
Page 63: Preset Forward Timer (Incoming Call To A Destination)
Call Forward - Preset 2-37 Chapter 2 - Features and Operation Preset Forward Timer (Incoming Call to a Destination) Description The Preset Forward Timer determines the time an outside line rings before being forwarded to a predetermined destination as programmed in FLASH 50, Page C, Buttons 1-4. If a forward destination is programmed in the CO line field, the CO calls forward to that destination after the CO preset forward timer expires.
Page 64: Calling Forward Override
2-38 Calling Forward Override Chapter 2 - Features and Operation Calling Forward Override Description The Call Forward Override feature allows a user to reach a station that is call forwarded. This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call Back Request at that station rather than forwarding to another destination.
Page 65: Call Park
Call Park 2-39 Chapter 2 - Features and Operation Call Park Call Park - System Description An outside line can be placed into one of eight system park locations and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, the Attendant(s).
Page 66: Call Park Recall Timer
2-40 Call Park Chapter 2 - Features and Operation » A CO call parked in a system call park location recalls to the station that parked the call, when the call park recall timer expires. The CO call rings to this station until the system hold timer expires.
Page 67 Call Park 2-41 Chapter 2 - Features and Operation Operation To park a call, while connected to an outside line: 1. Press the TRANS button. The caller is put on Exclusive Hold. 2. Dial the Personal Park location [438] on the dial pad, -or- Press the preprogrammed PERSONAL PARK button.
Page 68: Call Park - Station
2-42 Call Pickup Chapter 2 - Features and Operation Call Park - Station Description Call park (by station number) allows calls to be parked at stations, thus allowing for expanded park locations. Operation While connected to an outside line: 1. Press TRANS button. 2.
Page 69 Call Pickup 2-43 Chapter 2 - Features and Operation Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number.
Page 70: Directed Call Pickup
2-44 Call Pickup Chapter 2 - Features and Operation 6. Enter a valid number (1-8) to program Pickup Groups. [0] = No Group [5] = Group 5 [1] = Group 1 [6] = Group 6 [2] = Group 2 [7] = Group 7 [3] = Group 3 [8] = Group 8 [4] = Group 4...
Page 71: Group Call Pickup
Call Transfer 2-45 Chapter 2 - Features and Operation Group Call Pickup Description A station user can pickup a call to any unattended station within the same pickup group. Operation To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2.
Page 72 2-46 Call Transfer Chapter 2 - Features and Operation Operation To activate a Screened Transfer, (while connected to an outside line): 1. Press DSS button where to transfer call (if programmed on your telephone) or press TRANS button and dial the station number. The called extension signals according to the intercom position.
Page 73: Ringback On Transfer
Call Transfer 2-47 Chapter 2 - Features and Operation Ringback on Transfer Description The Ringback on Transfer feature provides on a system-wide basis music on hold or ringback tone to the CO caller when CO calls are transferred. Callers currently hear music. Programming Steps 1.
Page 74: Camp On
2-48 Camp On Chapter 2 - Features and Operation 3. Press a DSS, Group button, or dial the station number or group number. Call is automatically transferred to that destination. The incoming transferred CO call receives Music-On-Hold during the transfer state. 4.
Page 75: Camp On Button Flash Rate
Camp On 2-49 Chapter 2 - Features and Operation SINGLE LINE TELEPHONE To alert a busy station of your call: 1. Briefly depress and release the hookswitch. 2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call.
Page 76: Centrex/Pbx
2-50 Centrex/PBX Chapter 2 - Features and Operation Centrex/PBX Triad-S provides features that are Centrex compatible so that Centrex users can utilize Triad-S System to enhance their Centrex capabilities. The system actually simplifies and provides easier access to many Centrex features by offering the following features. CO / PBX Programming Description Each individual outside line connected to the system may be programmed as a CO or PBX...
Page 77: Off-Hook Preference
Centrex/PBX 2-51 Chapter 2 - Features and Operation Off-Hook Preference Description Telephones, key and SLT, may be programmed to have their personal Centrex line accessed automatically just by lifting the handset or pressing the ON/OFF button (Speaker Button on SLTs). Internal features to the Triad-S are still made available to digital telephones by accessing intercom before going off-hook.
Page 78: Centrex/Pbx Flash Timer
2-52 Centrex/PBX Chapter 2 - Features and Operation Centrex/PBX Flash Timer Description Flash is a programmable opening on a line for signaling. When using an outside line, flash lets a user obtain a new dial tone without losing the line. This is particularly useful behind a PBX or Centrex.
Page 79: Pbx Dialing Codes
Centrex/PBX 2-53 Chapter 2 - Features and Operation Operation While connected to an outside line (PBX/Centrex): 1. Press the FLASH button. Receive transfer dial tone. 2. Dial a PBX/Centrex station number. 3. Hang up to complete the transfer. PBX Dialing Codes Description Five 1- or 2-digit PBX access codes can be programmed into memory.
Page 80: Class Of Service
2-54 Class Of Service Chapter 2 - Features and Operation Class Of Service Description Each station and each CO line is assigned a Class of Service (COS) which governs stations’ dialing privileges. Day COS and Night COS assignments to stations provide the system administrator additional control over station dialing, preventing misuse of phones after hours.
Page 81: Class Of Service - Co Line
Class Of Service 2-55 Chapter 2 - Features and Operation Class of Service - CO Line Description Through assignments of a CO Line Class of Service, the assigned CO line interacts with a station Class of Service. Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LI N E AT TR I B U TE S S E LE C T A CO L IN E R A NG E 2.
Page 82: Station Day Class Of Service
2-56 Class Of Service Chapter 2 - Features and Operation Station Day Class of Service Description Each station must be assigned a certain COS for Day Mode operation and for Night Mode operation. Class of Service (COS) determines the station’s dialing privileges. Use Flash 50 programming when you want to modify a range of stations’...
Page 83: Station Night Class Of Service
Class Of Service 2-57 Chapter 2 - Features and Operation 5. Press the DAY COS flexible button (Button #2). D AY CO S 6. Enter a valid number on the dial pad (1-7) corresponding to one of seven possible Classes of Service to which a station may be assigned.
Page 84 2-58 Class Of Service Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers S TAT IO N AT T R IB UT E S E N T E R S TAT IO N N U M B E R...
Page 85: Co Line - Access
CO Line - Access 2-59 Chapter 2 - Features and Operation 6. Enter a valid number on the dial pad (1-7) corresponding to one of seven possible Classes of Service to which a station may be assigned. The seven Classes of Service are: [1] = COS 1;...
Page 86: Co Line Attributes
2-60 CO Line Attributes Chapter 2 - Features and Operation Conditions » Access to trunk group must be programmed by installer/administrator. » The CO line must be idle. CO Line Attributes Initialize CO Line Attributes Description CO Line parameters may be initialized to set all data fields to their original, default values. The following data fields are returned to their default value upon initializing the CO Line Attributes.
Page 87: Print Co Line Attributes
CO Line Attributes 2-61 Chapter 2 - Features and Operation Table 2-3: CO Line Attribute Defaults Program Flexible Default Value Features Code Button (after initialization) FLASH 40 Flash Timer Programming 10=1.0 sec Ring Delay Timer 00=Disabled PAGE C Reseize Timer 200=200 ms Guard Timer 05=.5 sec...
Page 88: Co Line Attributes Printout
2-62 CO Line Attributes Chapter 2 - Features and Operation CO LINE ATTRIBUTES ------------------ CO 02 ------ ----- DIAL PULSE/DTMF - DTMF DIAL PULSE/DTMF - DTMF PBX/CO - CO PBX/CO - CO UNIVERSAL NIGHT ANS - ENABLED UNIVERSAL NIGHT ANS - ENABLED DISA TRK TO TRK - ENABLED DISA TRK TO TRK - ENABLED PRIVACY - ENABLED...
Page 89: Co Line Dtmf Sending
CO Line DTMF Sending 2-63 Chapter 2 - Features and Operation CO Line DTMF Sending Each CO interface circuit for outside lines can be individually programmed to send DTMF (tone) or dial pulse signals. DTMF / Dial Pulse Programming Description Each individual outside line can be programmed to be DTMF (tone) or dial pulse.
Page 90: Dtmf On/Off Time Operation
2-64 CO Line Group Chapter 2 - Features and Operation DTMF On/Off Time Operation Description The DTMF On/Off Time feature lets the installer select the DTMF On/Off Time on a system-wide basis. This lets the installer customize the system for certain applications that require more than the standard DTMF Time of 100ms on and 100ms off.
Page 91 CO Line Group 2-65 Chapter 2 - Features and Operation 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 92: Co Line Group Programming
2-66 CO Line Group Chapter 2 - Features and Operation Conditions » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
Page 93: Co Line - Identification
CO Line - Identification 2-67 Chapter 2 - Features and Operation 5. Enter a valid number on the dial pad (0-23) which corresponds to Groups 0-23. L IN E G R O U P 0-23 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT …...
Page 94: Dial Pad Keys
2-68 CO Line - Identification Chapter 2 - Features and Operation Programming Steps Each CO line can be programmed to have a name associated to it in database programming. 1. Press FLASH and dial [40]. The following message displays: CO L IN E AT TR I B U TE S S E L E CT A CO LI NE R AN G E 2.
Page 95: Co Line - Incoming Ringing Assignment
CO Line - Incoming Ringing Assignment 2-69 Chapter 2 - Features and Operation 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. If an error is made while entering digits, press HOLD to save the erroneous entry. Key in digits over the old name;...
Page 96 2-70 CO Line - Incoming Ringing Assignment Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LI N E AT TR I B U TE S S E LE C T A CO L IN E R A NG E 2.
Page 97: Co Line Ringing Assignments
CO Line - Incoming Ringing Assignment 2-71 Chapter 2 - Features and Operation Table 2-4: CO Line Ringing Assignments Valid 3- and 4-Digit Destinations (DDD) and (DDDD) Valid Ring Types (R) System Speed Bins [9020–9999], for Off-Net Ringing [0] = No Ring; unassigned; or to delete a destination Flexible Extension Numbers* [1] = Day Ring [D] Flexible Numbers for Voice Mail Groups 1–8*...
Page 98: Incoming Co Line Ringing - Setting Flash Rate
2-72 CO Line - Incoming Ringing Assignment Chapter 2 - Features and Operation Incoming CO Line Ringing - Setting Flash Rate Description The Incoming CO Line Ringing flash rate is the rate at which an Incoming CO line or Loop Button flashes.
Page 99: Reseize Timer
CO Line - Incoming Ringing Assignment 2-73 Chapter 2 - Features and Operation 4. Press FLASH 40, Page A, Button #13 to display ring assignments. Assignments are displayed in sets of six, up to the number programmed. The following format displays the assignments.
Page 100: Guard Timer
2-74 CO Line - Incoming Ringing Assignment Chapter 2 - Features and Operation Guard Timer Description The outgoing Guard Timer is used to set the length of time a CO is held busy to outgoing seizure after a valid release is detected. If a user attempts to access a CO line before the Guard Timer expires, their LED illuminates to indicate that the line is seized, however the CO line is not actually seized until the timer expires.
Page 101: Co Line Loop And Pool Buttons
CO Line Loop and Pool Buttons 2-75 Chapter 2 - Features and Operation 4. Press the Page B flexible button (Button #20). The following message displays: X X X - XX X PAG E B E N T E R B U T TON N UM B E R XXX-XXX = CO Line Range 5.
Page 102 2-76 CO Line Loop and Pool Buttons Chapter 2 - Features and Operation Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number.
Page 103: In-Use Hold (I-Hold) Flash Rate
CO Line Loop and Pool Buttons 2-77 Chapter 2 - Features and Operation Operation To make a Loop button: 1. Press the SPEED button twice. 2. Press the desired flexible button. 3. Dial [89]. 4. Press HOLD. Conditions » Only one station at a time can be programmed when using a flexible station number. »...
Page 104: Co Line - Loop Supervision
2-78 CO Line - Loop Supervision Chapter 2 - Features and Operation CO Line - Loop Supervision Description Triad-S can be programmed to monitor CO lines while on-hold or connected to RAN devices or Voice Mail systems, or in Trunk-to-Trunk connections for disconnect signal provided by the Telco.
Page 105: Co Line - Queue
CO Line - Queue 2-79 Chapter 2 - Features and Operation CO Line - Queue Description When all outside lines in a group are busy, stations can be placed in queue awaiting a line in the same group to become available. If a station doesn’t answer the queue signal within 15 seconds, that station is dropped from the queue.
Page 106 2-80 CO Line - Queue Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A...
Page 107: Co Line Queue Button Flash Rate
CO Line - Ringing Options 2-81 Chapter 2 - Features and Operation » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100. CO Line Queue Button Flash Rate Description The Line Queue Button flash rate is the rate at which the Line Queue button flashes after...
Page 108: Transfer Co Ringing
2-82 CO Line - Ringing Options Chapter 2 - Features and Operation 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 109: Recall Co Ringing
CO Line - Ringing Options 2-83 Chapter 2 - Features and Operation Programming Steps 1. Press the TRANSFER CO RING flexible button (FLASH 07, Button #9). The following message displays: TR A NS F E R CO R I NG 00-28 RE D 1 2 0 I PM F LA S H 2.
Page 110: Queued Co Ringing Flash Rate
2-84 CO Line - Ringing Options Chapter 2 - Features and Operation Queued CO Ringing Flash Rate Description The Queued CO Ringing flash rate is the rate at which a CO Line button or Loop button flashes when a queued line becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 111: Co Direction
CO Line - Ringing Options 2-85 Chapter 2 - Features and Operation CO Direction Description CO Lines can be programmed on a per CO Line basis for the type of CO Line desired: Incoming Incoming restricts the CO Line for incoming calls only. Users can place call on hold, park the call, and other stations can pick up the call.
Page 112: Co Port Parameters
2-86 CO Port Parameters Chapter 2 - Features and Operation 5. Enter a valid number (0-3) on the dial pad which corresponds to the desired CO type: [0] = Out-of-Service (OOS) [1] = Incoming Only [2] = Outgoing Only [3] = Both Incoming and Outgoing 6.
Page 113: Print Co Port Parameters And Feature Codes
CO Port Parameters 2-87 Chapter 2 - Features and Operation Print CO Port Parameters and Feature Codes Description The Print CO Port Parameters and Feature Codes command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Page 114: Co Ring Detect Timer
2-88 CO Ring Detect Timer Chapter 2 - Features and Operation CO Ring Detect Timer Description The CO Ring Detect Timer controls the time necessary to detect an outside line ringing into the system. The duration of the ringing signal from the CO or the PBX is matched with ringing detection circuitry in the Triad-S.
Page 115 Conference 2-89 Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers S TAT IO N AT T R IB UT E S E N T E R S TAT IO N N U M B E R S E L E CT A S TATI O N R A N G E...
Page 116: Conference / Disa Timer
2-90 Conference Chapter 2 - Features and Operation Conference / DISA Timer Description The Conference/DISA Timer determines the time an unsupervised conference can continue after the initiator of the conference has exited. The Conference/DISA Timer setting is variable from 01-99 minutes. A 00 entry disables the timer and no automatic disconnect occurs.
Page 117 Conference 2-91 Chapter 2 - Features and Operation A maximum of eight parties can be included in a conference. Operation To establish a Conference: 1. Lift handset. 2. Select intercom station or dial desired outside party. 3. When called party answers, press the CONF button. 4.
Page 118: Cordless Key Telephone Unit Feature Button
2-92 Cordless Key Telephone Unit Feature Button Chapter 2 - Features and Operation SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station: 1. Make outside call. 2. Briefly depress and release the hookswitch to put the call on hold. 3.
Page 119 Cordless Key Telephone Unit Feature Button 2-93 Chapter 2 - Features and Operation 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 120: Database Administration
2-94 Database Administration Chapter 2 - Features and Operation Database Administration Administration Access Description The Administration Access feature allows a station to access Database Administration. Each station can be enabled/disabled for system programming. Station 100 always has programming access regardless of this setting. Related Information Quick Reference “Database Upload/...
Page 121 Database Administration 2-95 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A S X X X...
Page 122: Administration Password
2-96 Database Administration Chapter 2 - Features and Operation Administration Password Description The password used to enter customer database programming can be customized by the programmer. This lets the system administrator block unauthorized personnel from entering database admin. Care should be taken when changing the programming password so authorized personnel are not locked out, which could prevent or delay them from making necessary programming changes.
Page 123: Database Printout (Dump)
Database Printout (Dump) 2-97 Chapter 2 - Features and Operation Database Printout (Dump) Description Through a system programming command, either portions of or a complete database dump can be printed using an RS-232C connector located on the optional MISB. The Print System Database command dumps the entire database as a permanent record which can serve as a hardcopy of the database.
Page 124: Dial Pulse Sending
2-98 Dial Pulse Sending Chapter 2 - Features and Operation Dial Pulse Sending Description Each CO interface circuit for outside lines can be programmed to send dial pulse or DTMF signals. Dialing speed and break/make ratios are programmable. Dial Pulse Parameters Description The Dial Pulse option lets the installer adjust the dial pulse ratio and speed when using dial pulse (rotary) type signaling.
Page 125: Pulse-To-Tone Switchover
Dial Pulse Sending 2-99 Chapter 2 - Features and Operation Programming Steps 1. Press the PULSE DIAL I/D TIMER flexible button (FLASH 02, Button #5). The following message displays: I NT D I G IT PU L S E 300 -6 00 3 0 0 2.
Page 126: View Iclid Ringing Assignments
2-100 Dial Pulse Sending Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [43]. The following message displays: R OU T E 0 0 0 D DD D R 000 = Route Number (000–251) DDDD = 3- or 4-Digit Ringing Destination Number R = Ringing Type 2.
Page 127 Dial Pulse Sending 2-101 Chapter 2 - Features and Operation R OU TE 0 0 0 X DD D DR R X D D D DR R X DD D DR R X D DD D R R X D D DD R R XDDDD = Destination type ID letter fllowed by number to be dialed: [F]] plus Fixed Number, e.g., F102 [H] plus Hunt Group Number, e.g., H6700...
Page 128: Direct Inward System Access (Disa)
DISA callers may dial any station directly without going through the Attendant. Vodavi has taken precautions to prevent fraud by requiring a security code for this feature. However, it is may still be vulnerable to fraud.
Page 129: Disa Call Forwarding
Direct Inward System Access (DISA) 2-103 Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LI N E AT TR I B U TE S S E LE C T A CO L IN E R A NG E 2.
Page 130: Disa Co-To-Co
2-104 Direct Inward System Access (DISA) Chapter 2 - Features and Operation DISA CO-to-CO Description The DISA CO-to-CO (or Conference) option on the CO line governs a DISA caller’s ability to access other outside lines. CO lines must have DISA CO-to-CO enabled to allow a DISA caller to establish an outgoing CO-to-CO connection.
Page 131: Direct Station Selection / Busy Lamp Field
Direct Station Selection / Busy Lamp Field 2-105 Chapter 2 - Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled DI S A CO -TO -CO E N A B LE D 6.
Page 132: Direct Transfer Mode
2-106 Direct Transfer Mode Chapter 2 - Features and Operation Direct Transfer Mode Description An outside CO line can be transferred from one keyset to another. By using the TRANS button, a screened (announced) transfer can be transferred directly to the handset on any key station.
Page 133 Directory Dial 2-107 Chapter 2 - Features and Operation Directory Dial also includes the following functions: The Directory Dial list may be programmed and maintained at the first assigned Attendant station. However, this admin routine lets the system programmer maintain the list locally (at Attendant) or remotely via modem access.
Page 134: Directory List Keypad Map
2-108 Directory Dial Chapter 2 - Features and Operation To select a Directory List entry: 1. Press Flexible button #20 for a directory list entry. 2. Dial a valid directory list entry number (000–199). 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To scroll through the Directory List: Press the NEXT flexible button (FLASH 23, Button #18) to scroll up (next entry).
Page 135: Directory Dialing Keypad Map
Directory Dial 2-109 Chapter 2 - Features and Operation Name – A name up to 24 characters may be entered into each directory dial list entry. The names display alphabetically when accessed by a station user. It is possible to have multiple entries that are associated to the same station number or system speed dial bin.
Page 136 2-110 Directory Dial Chapter 2 - Features and Operation 3. Dial [ ] to scroll up (next entry) through the list, ✳ -or- Dial [#] to scroll down (previous entry) through the list, -or- Press another key to view the list for a different letter of the alphabet. 4.
Page 137: Initialize Directory Dial Table Parameters
Directory Dial 2-111 Chapter 2 - Features and Operation Initialize Directory Dial Table Parameters Description The Directory Dial Table Parameters may be initialized setting all data fields to their original default values. Table 2-7: Directory Dial Table Defaults Program Flexible Default Value Features Code...
Page 138: Print Directory Dial Table Parameters
2-112 Directory Dial Chapter 2 - Features and Operation Print Directory Dial Table Parameters Description The Print Directory Dial Table command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Page 139: Dial-By-Name
Directory Dial 2-113 Chapter 2 - Features and Operation Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 85, Button #10). The following message displays: PR I NT D IR - D I AL PR E S S H O LD 2.
Page 140: Distinctive Ringing
2-114 Distinctive Ringing Chapter 2 - Features and Operation EXAMPLE -- To search for the name BROWN, press [2][7][6][9][6]. When the system finds a unique numeric match to the name being dialed, the call is placed to the station matching the name. The intercom call signals the station according to the H-T-P button.
Page 141: Ringing Tones
Distinctive Ringing 2-115 Chapter 2 - Features and Operation 4. Press the Page B flexible button (Button #20). The following message displays: X X X - XX X PAG E B E N T E R B U T TON N UM B E R XXX-XXX = CO Line Range 5.
Page 142: Enabling/Disabling Distinctive Ring Tone
2-116 Distinctive Ringing Chapter 2 - Features and Operation Enabling/Disabling Distinctive Ring Tone Description The distinctive ring tone feature must be enabled and disabled in admin programming. Programming Steps 1. Press the CO RING TONE flexible button (FLASH 06, Button #2). The following message displays: CO R I NG TON E S E N A B LE D...
Page 143 Distinctive Ringing 2-117 Chapter 2 - Features and Operation The ringing choices are as follows: Table 2-9: Ringing Tones Tone# Freq Tone# Freq Tone# Freq Tone # Freq 697/770 770/1209 852/0 1336/1477 697/852 770/1336 941/1209 1336/1633 697/941 770/1477 941/1336 1336/0 697/1209 770/1633 941/1477...
Page 144: Do Not Disturb
2-118 Do Not Disturb Chapter 2 - Features and Operation Do Not Disturb Description Placing a keyset in Do Not Disturb (DND) eliminates incoming outside line ringing, intercom calls, transfers and paging announcements. A ringing station may go into DND to silence ringing.
Page 145 Do Not Disturb 2-119 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A...
Page 146: One-Time Do Not Disturb
2-120 Do Not Disturb Chapter 2 - Features and Operation » DND capability is programmable on a per-station basis. » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
Page 147: Do Not Disturb - Dss / Blf Flash Rate
Executive Override 2-121 Chapter 2 - Features and Operation Do Not Disturb - DSS / BLF Flash Rate Description The Do Not Disturb DSS/BLF flash rate is the rate at which a DSS button of a station flashes when you are in a Do Not Disturb mode. This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 148 2-122 Executive Override Chapter 2 - Features and Operation A separate condition has been added to this feature which allows or disallows an Executive to override an extension. This prevents an extension with override capability from overriding an Executive’s station. Use of this feature when the Executive Override warning tone is disabled may be interpreted as a violation of federal, state or local laws, and an invasion of privacy.
Page 149 Executive Override 2-123 Chapter 2 - Features and Operation 4. Press the EXECUTIVE OVERRIDE flexible button (Button #4). The following message displays: E X E C O V E R R ID E D IS AB L E D 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6.
Page 150: Executive Override Blocking
2-124 Executive Override Chapter 2 - Features and Operation » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
Page 151: Executive Override Warning Tone
Executive Override 2-125 Chapter 2 - Features and Operation 4. Press the EXECUTIVE OVERRIDE BLOCK flexible button (Button #13). The following message displays: E X E C O VE R RI D E B LO CK D IS AB L E D 5.
Page 152: Barge-In Warn Tone
2-126 Executive Override Chapter 2 - Features and Operation Barge-In Warn Tone Description When the Barge-in Warn Tone feature is enabled, it produces a tone to notify a station that another station is about to use Executive Override or the Barge-in feature to cut into the existing conversation.
Page 153: Executive / Secretary Pairs
Executive / Secretary Pairs 2-127 Chapter 2 - Features and Operation Executive / Secretary Pairs Description There are four Executive/Secretary pairs available. When an Executive station is busy or in DND, intercom calls and transfers are automatically routed to the designated Secretary. The assigned secretary may Camp On to the Executive Station when the station is busy or in Do-Not-Disturb.
Page 154: External Day Ring
2-128 External Day Ring Chapter 2 - Features and Operation External Day Ring Description The system can be programmed so CO lines marked for UDA provides ringing out of the external page ports when the system is in the Day Mode. Programming Steps 1.
Page 155: Fixed Station/Port Number
Fixed Station/Port Number 2-129 Chapter 2 - Features and Operation Fixed Station/Port Number Description When a station dials the feature code 611 on a display telephone, it will display the Fixed Station/Port Number for that telephone. For example, when using flexible numbering some programming steps require the “FIXED”...
Page 156: Flexible Button Assignment
2-130 Flexible Button Assignment Chapter 2 - Features and Operation Table 2-11: Flash Rates Red LED Flash Rates Green LED Flash Rates Steady On Steady On 30 ipm Flash 30 ipm Flash 60 ipm Flash 60 ipm Flash 60 ipm Dbl Wink Off 60 ipm Dbl Wink Off 240 ipm Flash 240 ipm Flash...
Page 157: Flexible Button
Flexible Button Assignment 2-131 Chapter 2 - Features and Operation Flexible Button Description Each Digital Telephone has 8, 12, or 24 flexible buttons that can be programmed. One of the following six operations can be selected in programming for each button. To assign a Flexible Button (user programmable): Enter [BB], [0], [HOLD] When a button is assigned as a flexible button [0], the user can program any features or...
Page 158 2-132 Flexible Button Assignment Chapter 2 - Features and Operation To unassign (lock out) a button: Enter [BB], [#], [HOLD] If SLT stations must be programmed for off-hook preference, program the desired CO line, or CO line group the SLT must access when going off-hook. To assign a CO Line for an SLT (with off-hook preference) Enter [01], [1], [LLL], [HOLD] LLL = CO Line Number...
Page 159 Flexible Button Assignment 2-133 Chapter 2 - Features and Operation 8-BUTTON DEFAULT STA 100 STA 101 LOOP POOL ✺ ✺ ✺ ✺ CALL BACK PICKUP LINE QUEUE ✺ ✺ ✺ ✺ Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers.
Page 160 2-134 Flexible Button Assignment Chapter 2 - Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E B S X X X PAG E B E N T E R B U T TO N N U M B E R...
Page 161: Display Flexible Buttons
Flexible Button Assignment 2-135 Chapter 2 - Features and Operation Display Flexible Buttons Description Each time the DISPLAY BUTTONS flexible button is subsequently pressed, the next four buttons display starting with the lowest button number. When a button is assigned as flexible button [0], the user can program any features or functions on the buttons to which they have access.
Page 162 2-136 Flexible Button Assignment Chapter 2 - Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E B S X X X PAG E B E N T E R B U T TO N N U M B E R...
Page 163 Flexible Button Assignment 2-137 Chapter 2 - Features and Operation Flex Flex Designation Designation Button Button 1LGIN Agent Primary Login LOOP Loop 1LOUT Agent Primary Logout Last Number Redial 2LGIN Agent Secondary Login Meet Me Page 2LOUT Agent Secondary Logout Monitor Key A[AAAA] ACD Group with Pilot Number...
Page 164: Flexible Numbering
2-138 Flexible Numbering Chapter 2 - Features and Operation Conditions » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
Page 165 Flexible Numbering 2-139 Chapter 2 - Features and Operation 3. Press HOLD. The fixed and flexible number, as well as a description of the code, displays on the LCD. You can scroll through the codes by using the PREVIOUS button (23) or the NEXT button (22).
Page 166: Station Port Inquiry
2-140 Group Listening Chapter 2 - Features and Operation Station Port Inquiry Description When using flexible numbering, some programming steps require the fixed code. This feature allows you to dial a feature code to reveal the fixed port for your station. Operation Dial feature code [611].
Page 167: Headset Mode
Headset Mode 2-141 Chapter 2 - Features and Operation Conditions » While using the speakerphone, lifting the handset turns off the speakerphone. To activate group listening, press the ON/OFF button (to ON) while the handset is off-hook. » While in group listening mode, pressing the MUTE button causes the transmit from the handset to be muted (the speakerphone microphone is already muted).
Page 168: Hold - Exclusive
2-142 Hold - Exclusive Chapter 2 - Features and Operation To activate Headset Mode: Dial [634] on the dial pad, -or- Press preprogrammed HEADSET MODE button. LED lights steady. While Headset mode is active, the ON/OFF button activates the headset and disables speakerphone and intercom call announce operation at your station.
Page 169: Exclusive Hold Flash Rate
Hold - Exclusive 2-143 Chapter 2 - Features and Operation Exclusive Hold Flash Rate Description The Exclusive Hold flash rate is the rate at which a CO Line button or Loop button flashes when a call is placed on Exclusive Hold. This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 170: Hold - Preference
2-144 Hold - Preference Chapter 2 - Features and Operation Hold - Preference Description The Hold Preference feature allows either System or Exclusive hold as the primary hold on the first depression of the HOLD button, depending upon programming. A second depression invokes the second hold preference.
Page 171: System Hold Recall Timer
Hot Keypad 2-145 Chapter 2 - Features and Operation System Hold Recall Timer Description The System Hold Recall Timer determines the time before a call placed on System Hold recalls the station placing the hold. If unanswered by that station, the call recalls the attendant. The System Hold Recall Timer setting is variable from 000-300 seconds.
Page 172: Hunt Groups
2-146 Hunt Groups Chapter 2 - Features and Operation Hunt Groups Description The system can be programmed for up to 12 Hunt Groups. Each Hunt Group can contain up to 8 stations each. Each Hunt Group can be independently arranged to use a pilot hunting or station hunting technique.
Page 173: Station / Pilot / Pilot All Ring -- Hunting Assignments
Hunt Groups 2-147 Chapter 2 - Features and Operation Station / Pilot / Pilot All Ring -- Hunting Assignments Description Pilot Hunting -- Incoming CO, transferred CO, and intercom calls can be directed to a pilot number of a hunt group. The system searches sequentially (in the order the extensions were entered in the database programming) for an idle station in the group and rings that station.
Page 174: Initialize Hunt Group Parameters
2-148 Hunt Groups Chapter 2 - Features and Operation Initialize Hunt Group Parameters Description Hunt Group Parameters may be initialized setting all data fields to their original, default value. Table 2-12: Hunt Group Defaults Program Flexible Default Value Features Code Button (after initialization) FLASH 30...
Page 175: Idle Speaker Mode
Idle Speaker Mode 2-149 Chapter 2 - Features and Operation Programming Steps 1. Press the HUNT GROUPS flexible button (FLASH 85, Button #11). The following message displays: P R IN T H U NT G R OU P P R E S S H OL D 2.
Page 176: Intercom
2-150 Intercom Chapter 2 - Features and Operation Intercom Description The Intercom Button feature provides station users the function of ringing a busy station via the intercom without using the Camp On or Executive Override features. This also allows stations to place intercom calls on hold. If calls are ringing on intercom buttons and a Handsfree call is received, the Handsfree call is allowed and the calls ringing continue with muted ringing.
Page 177: Intercom Calling
Intercom 2-151 Chapter 2 - Features and Operation Conditions » If calls are ringing on intercom buttons and a Handsfree call is received, the Handsfree call is allowed and the calls ringing continue with muted ringing. » Multiple intercom path buttons can be assigned to a single station, however up to five internal parties can be placed on hold per station.
Page 178: Incoming Intercom Ringing Flash Rate
2-152 Intercom Chapter 2 - Features and Operation To answer an Intercom Call: In the T mode, you hear repeated bursts of intercom tone ringing and the HOLD button slow flashes. Lift the handset or press the ON/OFF button to answer, -or- Press the H-T-P button to the H mode to reply.
Page 179: Intercom Hold Button Flash Rate
Intercom 2-153 Chapter 2 - Features and Operation 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. Refer to Table 2-11 on page 2-130. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT …...
Page 180: Intercom Transfer
2-154 Inter-Digit Time-Out Chapter 2 - Features and Operation Intercom Transfer To use Intercom Transfer without DSS Buttons: 1. Receive or make an intercom call. 2. Press the TRANS button. Intercom dial tone sounds. 3. Dial the station. 4. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer).
Page 181 The following Modes are described: Inactive -- No CTI information is sent/received by the telephone. PC Phone -- CTI information used with Vodavi Discovery Desktop and Discovery PC Phone software must be set to 4800 baud rate. ATD -- This is the modem dialing command. The telephone recognizes the ATD and accepts digits after the command.
Page 182 2-156 Keyset Mode Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A S X X X...
Page 183: Last Number Redial
Last Number Redial 2-157 Chapter 2 - Features and Operation 2. Press [ ] to scroll through the keyset modes. ✳ 3. Press [#] to scroll through the baud rates. 4. Press the HOLD button to save the desired entries. ℡...
Page 184: Lcd
2-158 Chapter 2 - Features and Operation SINGLE LINE TELEPHONE Not applicable LCD Display - Contrast Description There are four contrast adjustments available to adjust the LCD for different lighting levels. Operation At idle phone: Press volume bar up or down for desired effect. SINGLE LINE TELEPHONE Not applicable Conditions...
Page 185 2-159 Chapter 2 - Features and Operation Table 2-13: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Idle Station S TATI O N X XX S TATI O N X XX NA M E M MM D D Y Y H H : M M am M MM D D Y Y H H : M M am...
Page 186 2-160 Chapter 2 - Features and Operation Table 2-13: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display External Zone Page and External All E X TE RN A L PAG E Call Page ZO NE X H H : M M a m E X TE RN A L PAG E M M M DD Y Y H H : M M a m...
Page 187 2-161 Chapter 2 - Features and Operation Table 2-13: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Forwarded Call F O R WA R DE D TO S TA XX X C A LL F R O M S TA X X X V I A S TA X X X H H : M M a m V I A S TA X X X...
Page 188 2-162 Chapter 2 - Features and Operation Table 2-13: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Call Back C A LL B AC K F R OM S TA X XX C A LL F R O M S TA X X X M M M DD Y Y H H : M M a m M M M DD Y Y...
Page 189 2-163 Chapter 2 - Features and Operation Table 2-13: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Hunt Groups C A LL TO S TA X X X V I A H U N T H H : M M a m C A LL TO ..
Page 190 2-164 Chapter 2 - Features and Operation Table 2-13: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Dial By Name D I AL NA M E : M M M DD Y Y H H : MM p m Off-Hook Voice Over (OHVO) A NN OU N CE TO S TA X X X A NN OU N CE F R O M S TA X X X...
Page 191: Leading Digit
Leading Digit 2-165 Chapter 2 - Features and Operation Table 2-13: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display ACD* Overflow Station receives T R A NS F E R V IA ACD 5 5X Overflow Call L I NE X XX H H:MM Answering Machine Emulation...
Page 192 2-166 Least Cost Routing Chapter 2 - Features and Operation INTENTIONALLY BLANK...
Page 193: Message Wait
Message Wait 2-167 Chapter 2 - Features and Operation Message Wait Description Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can press the flashing MSG WAIT button to ring each party in sequential order.
Page 194: Message Waiting Reminder Tone
2-168 Message Waiting Reminder Tone Chapter 2 - Features and Operation 4. Replace the handset or press the ON/OFF button to end the call. Up to five messages can be left at any Station. To answer a message waiting indication: If your MSG button is lit, you have a message waiting for you.
Page 195: Music-On-Hold
Music-On-Hold 2-169 Chapter 2 - Features and Operation Music-On-Hold A music source, when connected to the system, provides music to all lines on Hold, parked calls, transferred calls and calls waiting to be answered by Automatic Call Distribution (ACD) or Uniform Call Distribution (UCD). This feature can be allowed or denied on a system-wide basis in database programming.
Page 196: Music-On-Hold - Enable/Disable
2-170 Music-On-Hold Chapter 2 - Features and Operation Programming Steps 1. Press the MUSIC CH # flexible button (FLASH 09, Button #1 through #6). The following message displays: M U S I C CH AN NE L X 001 -XX X Y Y Y X= 3-8 XXX = Maximum CO Lines in your system...
Page 197 Music-On-Hold 2-171 Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LI NE AT T R IB U T E S S E LE C T A CO LI N E R A NG E 2.
Page 198: Mute Key
2-172 Mute Key Chapter 2 - Features and Operation Mute Key Description Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone.
Page 199: Name / Number Display At Idle
Name In Display 2-173 Chapter 2 - Features and Operation 3. Press the SPEED button to complete the programming process. To erase your name: 1. Dial [690] on the dial pad. 2. Press the SPEED button to complete the erasing process. SINGLE LINE TELEPHONE To create your name: 1.
Page 200: Name / Number Translation Table
2-174 Name / Number Translation Table Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A...
Page 201 Name / Number Translation Table 2-175 Chapter 2 - Features and Operation ROUTE PHONE NAME CLEAR NUMBER NUMBER ENTRY ✺ ✺ ✺ ✺ BACKSPACE ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ ✺ NEXT PREV TABLE TABLE TABLE NUMBER ✺...
Page 202: Night Service
2-176 Night Service Chapter 2 - Features and Operation To program a name into the translation table: 1. Press the NAME flexible button (FLASH 55, Button #3) to enter the desired name into the translation table. Maximum length is 24 characters. (Refer to Figure 2-4 on page 2-68 for dial pad keys.) 2.
Page 203: Automatic / Manual Operation
Night Service 2-177 Chapter 2 - Features and Operation Digital Voice Mail (DVM) -- The DVM Day/Night Operation can be set up to follow the same path as the Day/Night/Special Mode for the telephone system. AUTO / MONDAY TUESDAY WEDNESDAY MANUAL ✺...
Page 204: Day Of Week Programming
2-178 Night Service Chapter 2 - Features and Operation 3. If no other changes must be made, press HOLD to save the entry. A confirmation tone sounds. Once enabled, this feature addresses the entire week. Day of Week Programming Programming Steps The MONDAY flexible button (Button #2) LED is lit.
Page 205: Weekly Night Mode Schedule
Off-Hook Signaling 2-179 Chapter 2 - Features and Operation Weekly Night Mode Schedule A programmable weekly night mode schedule provides for 24 hour, 7 day a week automatic night mode operation. The system can be put into and out of night mode automatically on a daily basis.
Page 206 2-180 Off-Hook Voice Over Chapter 2 - Features and Operation Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number.
Page 207 Off-Hook Voice Over 2-181 Chapter 2 - Features and Operation Operation To place an Off-hook Voice Over call: When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station must press a preprogrammed OHVO button [628] to initiate an OHVO announcement, and the following occurs: The HOLD button LED flashes at the called OHVO station.
Page 208 2-182 Off-Hook Voice Over Chapter 2 - Features and Operation Conditions » The station must be in H or P mode to enable this feature. » The station receiving the OHVO call MUST be off-hook and in H mode. » The receiving station must have OHVO enabled.
Page 209: Outside Calls
Outside Calls 2-183 Chapter 2 - Features and Operation Outside Calls Operation To answer an outside call: 1. Lift handset or press ON/OFF button. 2. Press slow flashing OUTSIDE LINE button or LOOP button. (If your phone is programmed with Preferred Line Answer, you may answer an outside line by lifting the handset or pressing the ON/OFF button.) To make an outside call: 1.
Page 210: Paging Access
2-184 Paging Chapter 2 - Features and Operation Operation If you were given the ability to make page announcements: 1. Lift handset or press ON/OFF button. 2. Press preprogrammed PAGE button, -or- Dial the paging code. [700] = All Call - Internal and External [701- 708] = Internal Zone 1-8 [709] = Internal All Calls [760 or 761] = External Zone...
Page 211 Paging 2-185 Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers S TAT IO N AT T R IB UT E S E N T E R S TAT IO N N U M B E R S E L E CT A S TATI O N R A N G E...
Page 212: Paging - Meet Me
2-186 Paging Chapter 2 - Features and Operation Paging - Meet Me Description Users may answer a page call from any phone in the system by dialing [770]. The party who initiated the page must remain off-hook. Operation To request another party meet you on a page: 1.
Page 213: Paging Zone(S)
Paging 2-187 Chapter 2 - Features and Operation Programming Steps 1. Press the PAGE WARN TONE flexible button (FLASH 05, Button #5). 2. Enter a valid number (0 or 1) that corresponds with the following: [0] = Disabled [1] = Enabled PAG E WA R NI N G TO NE E N A B LE D 3.
Page 214: Pause Timer
2-188 Pause Timer Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A S X X X...
Page 215: Personal Messages
Personal Messages 2-189 Chapter 2 - Features and Operation The Pause Timer determines the length of the pause when programmed for use with speed dialing and LCR Insert Tables. The Pause Timer setting is variable from 1–9 seconds. There is no 0 entry.
Page 216: Custom Messages
2-190 Personal Messages Chapter 2 - Features and Operation To cancel a pre-assigned message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. DND button LED extinguishes. Conditions » This feature is unavailable at Attendant stations.
Page 217: Date And Time Entry Messages
Personal Messages 2-191 Chapter 2 - Features and Operation Conditions » This feature is not available to attendant stations. Date and Time Entry Messages Description Station users can activate certain messages that let users enter a specific time or return date. These messages appear on the calling station’s display to alert them of the desired party’s return time or date.
Page 218: Scrollable Canned Messages
2-192 Personal Messages Chapter 2 - Features and Operation To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. DND button LED extinguishes. SINGLE LINE TELEPHONE Not applicable Scrollable Canned Messages Description...
Page 219: Personal Messages Flexible Button
Personal Messages 2-193 Chapter 2 - Features and Operation Conditions » The telephone receiving the message must be a display telephone. » When a message displays by a key telephone, the DND button LED flashes at 15 ipm. » When DND is invoked on the telephone the message cancels. »...
Page 220: Preferred Line Answer
2-194 Preferred Line Answer Chapter 2 - Features and Operation Preferred Line Answer Description A station with Preferred Line Answer can answer any assigned outside, transferred, or recalling line, or queue callbacks by lifting the handset or pressing the ON/OFF button. The station MUST be physically ringing, to function properly.
Page 221: Privacy Release
Privacy Release 2-195 Chapter 2 - Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT …...
Page 222 2-196 Privacy Release Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LI NE AT T R IB U T E S S E LE C T A CO LI N E R A NG E 2.
Page 223: Per Station Option
Privacy Release 2-197 Chapter 2 - Features and Operation DEFAULT … Privacy is enabled for all CO Lines. Per Station Option Description The system provides privacy on all communications in the system which prevents other stations from accidentally entering an existing conversation. However, the system provides the ability for a station to join an existing outside CO line conversation (on a per station basis).
Page 224 2-198 Privacy Release Chapter 2 - Features and Operation 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 225: Private Line
Private Line 2-199 Chapter 2 - Features and Operation Private Line Description Private line programming allows certain lines to ring at a specific station only. When placed on Hold, these lines are active at the programmed station only. A private line can be transferred to other stations, provided the station receiving the call has a loop button or direct appearance of that CO line.
Page 226: Repeat Redial
2-200 Repeat Redial Chapter 2 - Features and Operation Repeat Redial Description The Repeat Redial feature allows a digital key station to press a flexible button and redial a busy or no-answer number after a specific interval. The user is signaled via a queue call back indication.
Page 227: Relay Programming
Relay Programming 2-201 Chapter 2 - Features and Operation To activate a redial: Press the preprogrammed REDIAL flexible button, -or- Press the ON/OFF button, -or- Lift the handset, line is seized and number is dialed. If the user receives a busy/no answer, they may repeat the step to activate another redial.
Page 228: Remote Administration
2-202 Remote Administration Chapter 2 - Features and Operation 2. Press the button that corresponds to the desired relay. That button lights. Enter one of the following sequences on the keypad: [1] + [1] = External Page Zone [2] +[1 through 8] = RAN Start (RAN Announcement Tables 1-8) [3] + STA # = Loud Bell [4] + CO # = CO Line Control [0] = Disables Relay...
Page 229: Database Upload/Download
Remote System Monitor And Maintenance 2-203 Chapter 2 - Features and Operation DEFAULT … Modem Answer Timer is set for 25 seconds. Database Upload/Download Description Database Upload/Download provides a maintenance facility which is added to the Remote Administration routine. This routine permits downloading of the database to a PC, when a software change is made or when the system must be initialized and reprogrammed.
Page 230: Ring Down/Hot Line/Off-Hook Preference
2-204 Ring Down/Hot Line/Off-Hook Preference Chapter 2 - Features and Operation Ring Down/Hot Line/Off-Hook Preference Description The Off-Hook Preference feature lets a key station user automatically have a flex button selected when going off-hook or when pressing the ON/OFF button. An SLT user may have a particular CO line or a CO line group selected automatically when going off-hook.
Page 231 Ring Down/Hot Line/Off-Hook Preference 2-205 Chapter 2 - Features and Operation 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 232 2-206 Ring Down/Hot Line/Off-Hook Preference Chapter 2 - Features and Operation Operation If your phone has been programmed for Off-Hook Preference, you can access an outside line, or a feature by going off-hook or pressing the ON/OFF button. It simulates the depression of a specific button and can be programed by a station user or a database administration programmer using code [691] + the button number.
Page 233: Save Number Redial (Snr)
Save Number Redial (SNR) 2-207 Chapter 2 - Features and Operation Save Number Redial (SNR) Description Any number dialed on an outside line can be saved permanently and used at any time. This number is saved until a new number is stored. Operation To save the last number dialed: 1.
Page 234: Single Line Telephone
2-208 Single Line Telephone Chapter 2 - Features and Operation Single Line Telephone Compatibility Description Triad-S supports industry standard 2500-type (DTMF) single line telephone (SLT) instruments. When the Circuit Single Line Interface Board (CSIB) is installed in the Triad-S, a maximum of 24 single telephones can be supported.
Page 235: Slt Hook Flash Bounce Timer
Single Line Telephone 2-209 Chapter 2 - Features and Operation Programming Steps 1. Press the SLT HOOK FLASH TIMER flexible button (FLASH 01, Button #14). The following message displays: H O O K S W ITCH TI M E 0 5-20 2.
Page 236: Software Version (Mpb)
2-210 Software Version (MPB) Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … SLT Hook Flash Bounce Timer is set to 0.30 seconds. Software Version (MPB) Description The current system software version can be viewed.
Page 237 Speakerphone 2-211 Chapter 2 - Features and Operation 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 238: Speakerphone Operation
2-212 Speed Dial Chapter 2 - Features and Operation Conditions » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
Page 239 Speed Dial 2-213 Chapter 2 - Features and Operation 2. Press the SPEED button and dial speed bin location, -or- Press the preprogrammed speed bin button. To store speed dial numbers: 1. Press the SPEED button once. 2. Press an OUTSIDE LINE button or POOL button. -or- Select an outside line by pressing the SPEED button again.
Page 240: System Speed Dial Access
2-214 Speed Dial Chapter 2 - Features and Operation To store speed dial numbers: 1. Lift handset. 2. Dial [661] on the dial pad. 3. Dial desired station speed number (9000-9019). 4. Dial telephone number to store. 5. Briefly press and release the hookswitch. A confirmation tone sounds. Line Group 1 is programmed along with SLT speed numbers, and thus Line Group 1 is used when activating station speed dial from an SLT.
Page 241: System Speed Bin Access
Speed Dial 2-215 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A S X X X...
Page 242 2-216 Speed Dial Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers S TAT IO N AT T R IB UT E S E N T E R S TAT IO N N U M B E R S E L E CT A S TATI O N R A N G E...
Page 243: Speed Bins/Chaining
Speed Dial 2-217 Chapter 2 - Features and Operation Conditions » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
Page 244: Print System Speed Numbers
2-218 Speed Dial Chapter 2 - Features and Operation Print System Speed Numbers Description The System Speed Numbers command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Page 245: Station Attributes
Station Attributes 2-219 Chapter 2 - Features and Operation Station Attributes Initialize Station Attributes Description The Station Parameters may be initialized setting all data fields to their original, default values. The following data fields are returned to their default value upon initializing the Station Attributes.
Page 246 2-220 Station Attributes Chapter 2 - Features and Operation Table 2-17: Station Attribute Defaults Program Flexible Default Value Features Code Button (after initialization) FLASH 50 Station Identification 006 (24-Btn Keyset) 6 (SLT w/o MW) PAGE B Station Day Class of Service (COS) COS 1 Station Night Class of Service (COS) COS 1...
Page 247: Print Station Attributes
Station Attributes 2-221 Chapter 2 - Features and Operation Print Station Attributes Description The Print Station Attributes command can be used to print specific flexible station parameters or to print the entire database in fixed number order. The Print Station Attributes command can dump the entire database as a permanent record which can serve as a hardcopy of the database.
Page 248: Station Identification
2-222 Station Identification Chapter 2 - Features and Operation Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 85, Button #3). The following message displays: P R I NT S TAT IO NS P R E S S H O LD 2.
Page 249 Station Identification 2-223 Chapter 2 - Features and Operation 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 250: Station Id Lock
2-224 Station Identification Chapter 2 - Features and Operation Conditions » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
Page 251: Station Message Detail Recording
Station Message Detail Recording 2-225 Chapter 2 - Features and Operation Station Message Detail Recording Description Triad-S station message detail recording (SMDR) provides details on both incoming and outgoing calls. This feature is programmable to allow recording of all calls or just outgoing long distance calls.
Page 252: Smdr Printout
2-226 Station Message Detail Recording Chapter 2 - Features and Operation 80 character format - Outbound Call to a Dialed Number: 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) CO TOTAL START DATE DIALED 1100 001 00:00:38 13:57 01/15/01 O2956006 80 character format - Outbound Call to an Extension: 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
Page 253: Smdr Enable / Disable
Station Message Detail Recording 2-227 Chapter 2 - Features and Operation Triad-S system can provide SMDR output to the optional RS-232C connectors on the MISB. When SMDR is desired, the following system-wide parameters determine how SMDR information is reported. ENABLE / DISABLE CALL TYPE PRINT FORMAT ✺...
Page 254: Long Distance / All Calls
2-228 Station Message Detail Recording Chapter 2 - Features and Operation Long Distance / All Calls Description The system can be set to record all outgoing calls or only outgoing long distance calls. Long Distance calls are defined as beginning with a 1 or 0, or containing eight or more digits. Incoming calls are only recorded if TYPE is set for all calls.
Page 255: Smdr Port Assignments
Station Message Detail Recording 2-229 Chapter 2 - Features and Operation SMDR Port Assignments Description PORT #1-- RS-232C port on the optional MISB PORT #2 -- RS-232C port on the optional MISB PORT #3 -- modem Programming Steps 1. Press the PORT flexible button (FLASH 21, Button #5) to determine which port to use for SMDR information.
Page 256: Station Relocation
2-230 Station Relocation Chapter 2 - Features and Operation Station Relocation Description The Station Relocation Feature lets a user unplug their station and plug it into another location. Dialing a code followed by the old station number brings all the station attributes including extension number, button mapping, speed dial, and class of service to the new location.
Page 257: System Parameters
System Parameters 2-231 Chapter 2 - Features and Operation System Parameters Initialize System Parameters Description System Parameters may be initialized to set all data fields to their original default values. The following data fields are returned to their default values upon initializing the System Parameters.
Page 258 2-232 System Parameters Chapter 2 - Features and Operation Table 2-18: System Parameter Defaults Flexible Default Value Program Code Features Button (after initialization) FLASH 05 SYSTEM FEATURES 1 Attendant Override Disabled Hold Preference System External Night Ring Disabled Executive Override Warning Tone Enabled Page Warning Tone Enabled...
Page 259: Flash Rates
System Parameters 2-233 Chapter 2 - Features and Operation Table 2-18: System Parameter Defaults Flexible Default Value Program Code Features Button (after initialization) FLASH 07 FLASH RATES Incoming CO Line Ringing Red 480 ipm flutter Incoming Intercom Ringing Red 120 ipm flutter Call Forward Button Red Steady On Message Wait/VM Button...
Page 260: Print System Parameters
2-234 System Parameters Chapter 2 - Features and Operation Table 2-18: System Parameter Defaults Flexible Default Value Program Code Features Button (after initialization) FLASH 21 SMDR Enable/Disable Long Distance/Local Assignment Long Distance Character Print Assignment SMDR Port Assignments Port #1 FLASH 22 Automatic/Manual Operation Auto = No...
Page 261: System Parameters Printout
System Parameters 2-235 Chapter 2 - Features and Operation ----- SYSTEM PARAMETERS ---- --------------------SYSTEM FEATURES ------------- CO RING TONES ENABLED VERIFIED ACCT CODES DISABLED SYS HOLD RECALL CALL FWD DISPLAY ENABLED EXC HOLD RECALL EXTERNAL DAY RING DISABLED ATND RECALL TIMER OVERFLOW STA FWD DISABLED TRANSFER RECALL...
Page 262 2-236 System Parameters Chapter 2 - Features and Operation MUSIC CHANNEL[3..8] CABINET SLOT TYPE CO - ## #### ## ## ## ------- ---- ---- LCOB ATTENDANT STATIONS DTIB ## ## ## ## ## ## LCOB DTIB DATE & TIME FORMAT LCOB MM/DD/YY, 12 HOURS DTIB...
Page 263: System Reset
System Reset 2-237 Chapter 2 - Features and Operation Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 85, Button #1). The following message displays: P R I NT S YS PA R A M P R E S S H O LD 2.
Page 264 2-238 Text Messaging (Silent Response) Chapter 2 - Features and Operation Operation While receiving a Camp On, or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX]. Example: [633] + [38] means a telephone calling the station receives the message WHO IS IT ? Additional messages (with their codes listed below) can also be sent as a text response: [31] = I Will Take Call...
Page 265: Toll Restriction
Toll Restriction 2-239 Chapter 2 - Features and Operation » When silent messaging is used to respond to a call, the existing call of the called station is not disconnected while the messages are sent to the calling station. » The calling station must remain off-hook to receive silent messages.
Page 266 2-240 Toll Restriction Chapter 2 - Features and Operation The Station COS interacts with CO Line COS assignments to provide several different types of dialing privileges. Table 2-19: Class of Service CO LINE CLASS OF SERVICE Unrestricted Unrestricted Unrestricted Canned Unrestricted Restricted* Table A...
Page 267 Toll Restriction 2-241 Chapter 2 - Features and Operation Table 2-20: Allow / Deny Table Conditions and Results Rules Allow Table Deny Table Allow Deny No Entries No Entries All calls are allowed. Rule 1 Entries No Entries If a match is found, the call Rule 2 is allowed.
Page 268: Entering Toll Table
2-242 Toll Restriction Chapter 2 - Features and Operation Entering Toll Table Description All toll tables have been conveniently placed under one program code to allow entry of all toll restriction data. The buttons on the digital terminal are defined as shown below when entering the Toll Restriction programming area (FLASH 70): ALLOW DENY...
Page 269: Allow Table
Toll Restriction 2-243 Chapter 2 - Features and Operation 3. To program Special Tables 1-3, it is necessary to associate an area code to the table. This is done by pressing the appropriate AREA CODE TABLE button and assign the area code. Special Table 4 is reserved for the home area code and does not require an area code entry.
Page 270 2-244 Toll Restriction Chapter 2 - Features and Operation The entry into the Allow Table would be entered as follows: Leading Digit [1]: Enter [BB] [1] [XXX] [DDD] [S] -or- Non-Leading [1]: Enter [BB] [XXX] [DDD] [S] BB = Bin Number (Bins 17-19) XXX = Area Code (must match AREA-X entry) DDD = Do Not Care digit (three entries, DND button) [S] = Search Special Table Command (TRANS button)
Page 271: Deny Table
Toll Restriction 2-245 Chapter 2 - Features and Operation 5. When all entries for one table are complete, press the flexible button for the next table. To erase a bin number: 1. Enter a valid bin number. 2. Press the HOLD button. Deny Table Description Each Deny Table contains ten bin numbers.
Page 272: Special Table
2-246 Toll Restriction Chapter 2 - Features and Operation Special Table Description The Special Tables provide greater flexibility in designing a toll plan for a particular site. Each Special Table allows entry of up to 800 office codes (200–999). Three of these tables must be assigned an area code by which they are referenced. The fourth table is reserved for the home area code and requires no area code entry.
Page 273: Display Toll Table Entries
Toll Restriction 2-247 Chapter 2 - Features and Operation To enter office codes in a special table: 1. Press the SPECIAL TABLE (#1 to #4) flexible button (FLASH 70, Buttons #5 to #8) that corresponds to the area code programmed above. The following message displays: S PE C I AL TA B LE 1 AC X X X...
Page 274: Initialize Exception Tables
2-248 Toll Restriction Chapter 2 - Features and Operation Press the DISPLAY TABLES button again, the next 6 entries display. This continues until all codes are displayed. S PE C I AL TA B LE AC X X X Y Y Y Y Y Y Y Y Y Y Y Y...
Page 275: Print Exception Tables
Toll Restriction 2-249 Chapter 2 - Features and Operation Print Exception Tables Description The Print Exception Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Page 276: Toll Restriction Related Items
2-250 Toll Restriction Chapter 2 - Features and Operation Programming Steps 1. Press the EXCEPT TABLES flexible button (FLASH 85, Button #5). The following message displays: P R I NT E X TA B LE S P R E S S H O LD 2.
Page 277: Uniform Call Distribution
Uniform Call Distribution 2-251 Chapter 2 - Features and Operation Two (2) options are available to help alleviate this problem: 1. Shorten the SLT receiver timer [FLASH 01] [Button 12]. This frees up DTMF receivers faster, but may not provide the desired toll restriction for SLT stations. 2.
Page 278: Universal Day Answer (Uda)
2-252 Universal Day/Night Answer Chapter 2 - Features and Operation Universal Day Answer (UDA) Description UDA-assigned CO lines can signal over external page port(s). External Day ringing is programmed on a system-wide basis in administrative programming. Stations that do not have access to a line during the day can answer that line while the System is in the day mode by dialing a UDA code [#5].
Page 279: Universal Night Answer (Una)
Universal Day/Night Answer 2-253 Chapter 2 - Features and Operation » If External Day ring is disabled, or the system is not in the day mode, external page ringing is disabled. » Ringing CO lines not assigned CO line group access for a particular SLT may be answered in a UDA service.
Page 280: Voice Mail
2-254 Voice Mail Chapter 2 - Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled U N A E N A B LE D 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT …...
Page 281: Alternate Voice Mail Group
2. To change Voice Mail groups or enter further voice mail groups, press the appropriate flexible button 1-8 (440–447) and perform the following procedures. If installing a Vodavi voice mail system (except MiniVoice), skip directly to Button 12 and enter voice mail ports.
Page 282: Standard Leave Mail Index Entry
2-256 Voice Mail Chapter 2 - Features and Operation Standard Leave Mail Index Entry Description The Standard Leave Mail Index specifies the digits to be outpulsed when the in-band digits are sent to a Voice Mail system. These digits are required to connect a caller who is forwarded into voice mail, to the called station’s mailbox.
Page 283: Station Assignments
Voice Mail 2-257 Chapter 2 - Features and Operation Station Assignments Description Up to 24 extension numbers may be programmed into a voice mail group. A flexible button may be programmed with a fixed or flexible voice mail group pilot number (440-447 = fixed). This button then acts as a DSS for that voice mail group when pressed and also serves as the message waiting indication for that VM group.
Page 284: Busy Leave Mail Index Entry
2-258 Voice Mail Chapter 2 - Features and Operation Busy Leave Mail Index Entry Description The Busy Leave Mail Index specifies the digits to be outpulsed when the in-band digits are sent to a Voice Mail system. These digits are required to connect a caller who is forwarded into voice mail in a Busy condition, to the called station’s mailbox.
Page 285: Vm Transfer With Id Digits
Voice Mail 2-259 Chapter 2 - Features and Operation VM Transfer with ID Digits Description The Voice Mail Index feature provides an Attendant or station user a way to transfer a caller directly into a voice mail box. Station identification digits can be entered by the transferring party.
Page 286: Vm Tone Mode Calling Option
2-260 Voice Mail Chapter 2 - Features and Operation VM Tone Mode Calling Option Description Voice Mails Systems and/or Automated Attendants can utilize the Calling Station Tone Mode option. This is useful when using supervised transfer or call screening options on voice mail or Auto Attendant(s) requiring ring back tone for proper call handling.
Page 287: Message Waiting Indication
Voice Mail 2-261 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A S X X X...
Page 288: Message Wait / Vm Button Flash Rate
2-262 Voice Mail Chapter 2 - Features and Operation The LCD Message Indication feature presents the number of new Voice Messages to users on their LCD display. The new VM LCD message on the keyset takes priority over Forward, DND, Messages, and idle displays.
Page 289: Voice Mailbox Button
Voice Mail 2-263 Chapter 2 - Features and Operation Voice Mailbox Button Description A correctly programmed button will receive a message-waiting indication (MWI) from the voice mail system. This allows any station with multiple voice mail buttons to receive the MWI for each of the programmed buttons.
Page 290: Initialize Voice Mail Group Parameters
2-264 Voice Mail Chapter 2 - Features and Operation Initialize Voice Mail Group Parameters Description VM Group Parameters may be initialized, setting all data fields to their original default values. Table 2-22: Voice Mail Group Defaults Program Flexible Default Value Features Code Button...
Page 291: Print Voice Mail Group Parameters
Voice Mail 2-265 Chapter 2 - Features and Operation Print Voice Mail Group Parameters Description The Print Voice Mail Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Page 292: Voice Mail In-Band Features
2-266 Voice Mail In-Band Features Chapter 2 - Features and Operation Programming Steps 1. Press the VOICE MAIL GROUP flexible button (FLASH 85, Button #13). The following message displays: P R I NT VM G R OU P P R E S S H O LD 2.
Page 293: Voice Mail In-Band Digits
Voice Mail In-Band Features 2-267 Chapter 2 - Features and Operation Programming Steps Press FLASH and dial [67]. The following message displays: V M FE AT U R E S E N T E R B U T TO N N U M B E R Voice Mail In-Band Digits Description The Voice Mail In-Band Digits feature enables and disables station in-band signaling.
Page 294: Voice Mail Broker
2-268 Voice Mail In-Band Features Chapter 2 - Features and Operation 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT …...
Page 295: Voice Mail Modem Access
2-269 Chapter 2 - Features and Operation Voice Mail Modem Access Description You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. Programming Steps To enable or disable the VM port: 1. Press the VM PORT flexible button (FLASH 67, Button #6). The following message...
Page 296: Voice Mail One-Touch Recording
2-270 Voice Mail One-Touch Recording Chapter 2 - Features and Operation Voice Mail One-Touch Recording Description The Voice Mail One-Touch Recording feature allows the station user, while on an internal/ external call, to press a button and have the system record the conversation in the station user’s mailbox.
Page 297: One-Touch Recording Warning Tone
Voice Mail One-Touch Recording 2-271 Chapter 2 - Features and Operation Conditions » If the user hangs up without terminating the record function, the system performs the exit procedure as described in step 3 above. » If the user presses the TRANS, CAMP ON, MSG, or FWD buttons during recording, pressing the button is ignored.
Page 298: Voice Mail Outpulsing Table
2-272 Voice Mail Outpulsing Table Chapter 2 - Features and Operation Programming Steps 1. Press the ONE-TOUCH RCD WARNING TONE flexible button (FLASH 06, Button #10). The following message displays: R E CO RD I NG WAR N TO NE E N A B LE D 2.
Page 299 Voice Mail Outpulsing Table 2-273 Chapter 2 - Features and Operation Suggested Uses: Build a table (0 for example) for any additional digits other than the station extension number (e.g., Voice Mail Box number) needed for a caller to leave a message in a station’s mailbox (Leave).
Page 300: Voice Mail Disconnect Table
2-274 Voice Mail Outpulsing Table Chapter 2 - Features and Operation Voice Mail Disconnect Table Description A disconnect signal can be programmed into the Triad-S system to notify the VM system that a call has been abandoned. This is accomplished through in-band signaling. If a CO or Intercom disconnect signal is detected, the Triad-S system sends a series of DTMF digits...
Page 301: Volume Control
Volume Control 2-275 Chapter 2 - Features and Operation Volume Control Operation DIGITAL AND ELECTRONIC TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the Wanderer cordless unit. The volume on 8-button digital telephones is controlled by dialing feature code 638 and then using [#] to increase volume or [ ] to decrease volume.
Page 302 2-276 Volume Control Chapter 2 - Features and Operation Using the handset on a CO call ... H A ND SET CO [#########] M M M D D Y Y H H :M M a m Receiving a page announcement ... SP EA K E R PAG E [#########] M M M D D Y Y...
Page 303 Attendant Features and Operation The Attendant and Attendant(s) with DSS/DLS features of the Triad-S System are listed and described in alphabetical order. Attendant features are in addition to digital station features. The instructions in this chapter are based on the use of a digital display telephone.
Page 304 N O T E S » » » » » » » » » » » » » »...
Page 305: Introduction
Introduction Chapter 3 - Attendant Features and Operation Introduction The instructions in this chapter are based on the use of a digital display telephone. Triad-S System provides the following keys, indicators and features: Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired.
Page 306: Attendant Features - Index
Attendant Features - Index Chapter 3 - Attendant Features and Operation MUTE button lets you switch the built-in microphone on or off when using the speakerphone, or the handset microphone when using the handset. HOLD button lets you place an outside caller on hold. Outside Calls are announced by a tone signal repeated every 3.2 seconds.
Page 307: 911 Alert
Attendant CO Line External (Off-Net) Forward Chapter 3 - Attendant Features and Operation 911 Alert Description Any station user or attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the sixteen most recent 911 calls.
Page 308: Attendant Custom Message
Attendant Custom Message Chapter 3 - Attendant Features and Operation Operation To activate off-net forwarding: 1. Dial [603] on the dial pad, -or- Press preprogrammed CO OFF-NET FORWARD button. 2. Dial the CO group access code of the group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups 3.
Page 309 Attendant Custom Message Chapter 3 - Attendant Features and Operation 2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected. m m m m m m m m m m .. . E N T E R M S G : 3.
Page 310: Attendant Day/Night/Special
Attendant Day/Night/Special Chapter 3 - Attendant Features and Operation Attendant Day/Night/Special Description The system’s Automatic Night Mode Feature can be overridden by the Attendant station. The Attendant station user can press their DND button to place the system into Night Mode. Any designated Attendant can place the system into Night Service.
Page 311: Directory List Keypad Map
Attendant Directory List Programming Chapter 3 - Attendant Features and Operation The first entry (000) in the Directory List is shown on the display. D I R LS T A A A B I N/ IC M : XX X X n nn nn nn nn n nn nn nn nn nn nn n AAA = Directory List entry number (000-199) XXXX = Either:,...
Page 312 3-10 Attendant Directory List Programming Chapter 3 - Attendant Features and Operation 7. Press HOLD, then use [ ] or [#] to scroll to next entry. ✳ -or- Hang up to end programming. To clear an entry: 1. Select desired entry. 2.
Page 313 Attendant Directory List Programming 3-11 Chapter 3 - Attendant Features and Operation Operation To view the directory list: 1. Dial the Directory List dial code [680] on the dial pad, -or- Press the flexible button programmed as a directory dialing button. 2.
Page 314: Attendant Disable Outgoing Co Line
3-12 Attendant Disable Outgoing CO Line Chapter 3 - Attendant Features and Operation 4. Hang up to complete the transfer. Calls may be transferred to internal stations only. An attempt to transfer a call off-net (via a speed dial bin) results in the call recalling upon going on-hook. Conditions »...
Page 315: Attendant Setting Time And Date
Attendant Setting Time and Date 3-13 Chapter 3 - Attendant Features and Operation Programming Steps 1. Press the ATTN OVERRIDE flexible button (FLASH 05, Button #1). 2. Enter a valid number (0 or 1) that corresponds with the following entries: [0] = Disabled [1] = Enabled AT TE N DA NT O VE RR I D E...
Page 316: Attendant Station Assignment
3-14 Attendant Station Assignment Chapter 3 - Attendant Features and Operation 2. Choose display format by pressing the appropriate button in the flexible button field. The time can be displayed in the standard 12-hour format or the 24-hour format. 3. Dial the time and date in the order shown below (2 digits for each entry, for a total of 10 digits): Year Month...
Page 317: Attendant Unavailable
Attendant Unavailable 3-15 Chapter 3 - Attendant Features and Operation Programming Steps 1. Press FLASH and dial [10]. The following message displays: ATN D S TA AS S IG N M E NT 1 0 0 , # ### , ### # 2.
Page 318: Attendant Voice Mail Alarm Clear
3-16 Attendant Voice Mail Alarm Clear Chapter 3 - Attendant Features and Operation » If all Attendants in the system are unavailable, no Attendants are available for internal/external callers. » Recalls are directed to all programmed available Attendants. » If only one Attendant is programmed in the system, and that Attendant is unavailable, users dialing zero hear an error tone.
Page 319: Mapping Options
DSS/BLF Console with Map 3-17 Chapter 3 - Attendant Features and Operation Mapping Options The DSS/DLS Console unit can access Stations, Direct Appearing CO Lines, or features that may be assigned to any of the flexible buttons (refer to “Flexible Button Assignment” on page 2-130).
Page 320: Station Id For Dss / Blf Console With Map
3-18 DSS/BLF Console with Map Chapter 3 - Attendant Features and Operation DSS Console Map #2 -- by default has 32 Stations, 100–131. All buttons are flexible and can be changed by the station user. This map can be duplicated on another DSS/DLS console and assigned to the same station.
Page 321: Display Timer
Display Timer 3-19 Chapter 3 - Attendant Features and Operation 4. Press HOLD to save the entry. A confirmation tone sounds and the display updates. S TATI ON I D D S S M AP X A S S O C X X X X = 1-2 XXX = Station Number Display Timer...
Page 322: Unanswered Call Management Table
3-20 ICLID Call Management Tables Chapter 3 - Attendant Features and Operation Operation This table may be accessed from any user station display phone so the answered calls may be reviewed and handled by the end user. Any Attendant station(s) can delete a table entry, one entry at a time.
Page 323: Recall
Recall 3-21 Chapter 3 - Attendant Features and Operation Operation This table may be accessed from any station display phone so that the unanswered calls may be reviewed and handled by the end user. Upon entering the review process, the functions available to a phone are: Table 3-3: ICLID Unanswered Call Management Function...
Page 324: Release Button
3-22 Release Button Chapter 3 - Attendant Features and Operation Programming Steps 1. Press the ATTENDANT RECALL TIMER flexible button (FLASH 01, Button #3). The following message displays: ATN D R E C AL L T IM E R 0 0-60 2.
Page 325 Call Distribution - ACD/UCD This chapter covers the topics of Automatic Call Distribution (ACD) and Uniform Call Distribution (UCD).
Page 326 N O T E S » » » » » » » » » » » » » »...
Page 327: Automatic Call Distribution
Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Automatic Call Distribution Description The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified in the following sections.
Page 328: Acd/Ucd Calls In Queue Status Display
Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Conditions » Up to five (5) messages can be left at any supervisor station. » The supervisor can cancel a Help request signal by pressing their flashing HELP button. A call is placed to the agent requesting Help.
Page 329: Acd/Ucd Available/Unavailable
Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD The ACD Calls In Queue Status Display shows the following information: ACD X X X X 0 0 C A LL S I N QU E U E M M M D D Y Y H H : M M am XXXX = ACD Group number This idle display tells the agent and/or their supervisor how many calls are in queue.
Page 330: Acd Call Factor
Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Programming Steps 1. Press the ACD UNAVL – DSS/BLF flexible button (FLASH 07, Button #8). The following message displays: AC D U NAV L D S S / B LF 0 0-28 R E D 6 0 IP M D B L WI NK OF F 2.
Page 331: Acd Call Qualifier
Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD 3. Press HOLD. A confirmation tone sounds and the display updates. 4. Press the CALL FACTOR flexible button (FLASH 60, Button #14). The following message displays: A X X XX CA LL FACTO R 0 -999 X X X...
Page 332: Acd Member Status
Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD ACD Member Status Description The ACD Member Status feature provides a means for an ACD supervisor to view the status of the 16 ACD groups in the system, individually. This display tells the supervisor which stations are logged into the group, and if the stations logged in are available, unavailable, out-of- service, in DND, or busy on a call.
Page 333: Acd Overflow Station Assignment
Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD ACD Overflow Station Assignment Description When an overflow station is assigned, callers that remain in queue for a specified amount of time are routed to the assigned overflow station. The overflow station may not be one of the ACD group stations.
Page 334: Agent Login/Logout
4-10 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD To place a station in Unavailable Mode: Dial the ACD Overflow Available/Unavailable feature code [578] on the dial pad, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from receiving ACD calls.
Page 335: Agent Recall
Automatic Call Distribution 4-11 Chapter 4 - Call Distribution - ACD/UCD The Agent enters their unique Agent ID code (0000-9999). The Login flexible button LED is lit steady. A confirmation tone sounds and the agent is logged onto the ACD Group. The ON/OFF LED extinguishes if the agent started the sequence in the handsfree mode.
Page 336: Alternate Acd Group Assignments
4-12 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Alternate ACD Group Assignments Description An Alternate ACD Group can be programmed so that if no station in a group is available, the alternate group is checked for an available station. This provides a way to chain or link ACD groups together.
Page 337: Calls In Queue Threshold
Automatic Call Distribution 4-13 Chapter 4 - Call Distribution - ACD/UCD Calls in Queue Threshold Description The ACD calls in queue (CIQ) threshold feature determines how many calls appear in queue before the LED flashes at 240 ipm flutter. When the number of calls in queue falls below the CIQ threshold, the LED extinguishes.
Page 338: Guaranteed Message Announcement
4-14 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD 5. Enter the desired name using the dial pad (up to eight characters). Table 4-1: Dial Pad Keys Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9#...
Page 339: Guaranteed Message Timer
Automatic Call Distribution 4-15 Chapter 4 - Call Distribution - ACD/UCD Guaranteed Message Timer Description The Guaranteed Message Timer setting specifies how long a call rings before it is answered by Guaranteed Message RAN when the Guaranteed Message RAN feature is added to an ACD Group.
Page 340: No-Answer Recall Timer
4-16 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD No-Answer Recall Timer Description If a call routed to a station via ACD is not answered by the ACD Agent/Station before the No-Answer Recall timer expires, the call is returned to ACD Queue with the highest priority. The station that failed to answer the ringing ACD call is also placed into an out-of-service (OOS) state.
Page 341: Overflow Station Forwarding
Automatic Call Distribution 4-17 Chapter 4 - Call Distribution - ACD/UCD DEFAULT … ACD No-Answer Retry Timer is set for 300 seconds. Conditions » If your phone is taken out of service three times consecutively, the agent must manually put themselves back into an available status. (Refer to “ACD/UCD Available/Unavailable”...
Page 342: Overflow Timer
4-18 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD To remove Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial the Call Forwarding feature code [640]. A confirmation tone sounds and the FWD LED extinguishes. SINGLE LINE TELEPHONE SLTs do not have a FWD button and must dial code [640] to use this feature.
Page 343: Pc/Acd Interface Trace
Automatic Call Distribution 4-19 Chapter 4 - Call Distribution - ACD/UCD Programming Steps The PC/ACD Port Baud Rate is programmed using Flash 15 baud rate assignments (refer to “Baud Rate Assignments” on page 2-17. The LCD displays the current baud rate based on which Port number is assigned to the ACD SMDR Port number.
Page 344: Primary Agents
4-20 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD DEFAULT … Trace Port Assignment is set to port 1. Primary Agents Description The Primary Agent Assignment feature allows stations serving as primary agents to be entered into the ACD group. Agents can login to primary and secondary group. Primary agents ACD calls from their primary group are presented ahead of ACD calls in their secondary group.
Page 345: Recorded Announcements
Automatic Call Distribution 4-21 Chapter 4 - Call Distribution - ACD/UCD 3. Press HOLD. A confirmation tone sounds and the display updates. 4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10). The following message displays: A X X XX PR I M AR Y R AN 5.
Page 346: Voice Mail Ran Announcer Options
4-22 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD When using the Digital Voice Mail as a RAN Announcer, the following options are available: Table 4-2: Voice Mail RAN Announcer Options Option Action Do NOT take a menu action on any DTMF dialed by the caller; DO NOT play Place in Queue or Hold Time message.
Page 347 Automatic Call Distribution 4-23 Chapter 4 - Call Distribution - ACD/UCD To program a Table for a CO Line port: 1. Press the TABLE X flexible button (1-8). 2. Dial [1] for CO Port Interface type. 3. Dial the desired CO line number, using a 4-digit format, e.g., for CO line 1, enter 0001. 4.
Page 348: Ring Timer
4-24 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Ring Timer Description The ACD Ring Timer determines how long a call rings into a busy ACD group before being presented to the Primary Recorded Announcement. The ACD Ring Timer setting is variable from 000–300 seconds.
Page 349: Secondary Recorded Announcement
Automatic Call Distribution 4-25 Chapter 4 - Call Distribution - ACD/UCD 6. To delete a station from being a secondary agent of the ACD group, use the dial pad as follows: Enter XXXX 0 (XXXX = flexible station number). Press HOLD to save the entry. A confirmation tone sounds and the display updates. 7.
Page 350: Supervisor Login/Logout
4-26 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD The ON/OFF button LED lights steady and the Queue Status display shows the following information: X X XX : CI Q: CC AG E N T(S ): A A OL D E S T C AL L: HH :MM :SS XXXX = ACD Group number...
Page 351: Supervisor Monitor With Barge-In
Automatic Call Distribution 4-27 Chapter 4 - Call Distribution - ACD/UCD To log out, dial Logout Code [575] on the dial pad, followed by the desired ACD Group number (550-565), -or- Press a preprogrammed Login/Logout flexible button, the LED extinguishes. ACD Supervisor Login LED only lights for ACD group assigned to that button.
Page 352 4-28 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers S TAT IO N AT T R IB UT E S E N T E R S TAT IO N N U M B E R...
Page 353: Supervisor Station Assignment
Automatic Call Distribution 4-29 Chapter 4 - Call Distribution - ACD/UCD Operation The ACD supervisor can intrude on an agent’s call in the Listen Only mode as follows: 1. Dial the agent’s station number. 2. Upon hearing a busy tone, press the preprogrammed Barge-In flexible button. The conversation in progress sounds by the Supervisor on the handset receiver and the Supervisor’s MUTE button LED is lit indicating that the Supervisor’s transmit is muted.
Page 354: Transferred Recorded Announcement
4-30 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To delete an ACD Supervisor Station: 1. Press [#] three times. 2. Then press the HOLD button. Transferred Recorded Announcement Description The Transferred Recorded Announcement (RAN) is for CO callers who are transferred to an...
Page 355: Zap Tone
Automatic Call Distribution 4-31 Chapter 4 - Call Distribution - ACD/UCD 5. Enter a valid number on the dial pad which corresponds to 0-999 seconds (0=disable). 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT …...
Page 356: Initialize Acd Group Parameters
4-32 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD 4. Press the ZAP TONE flexible button (Button #16). The following message displays: AC D ZA P TO NE D I S A B LE D 5. Enter a 0 or 1on the dial pad to enable/disable this feature. [0] = Disable feature [1] = Enable feature 6.
Page 357: Print Acd Group Parameters
Automatic Call Distribution 4-33 Chapter 4 - Call Distribution - ACD/UCD Table 4-3: ACD Group Defaults Program Flexible Default Value Features Code Button (after initialization) FLASH 61 ACD TIMERS ACD* Ring Timer 60 sec ACD* Message Interval Timer 60 sec ACD* No-Answer Recall Timer 000=Disabled ACD* No-Answer Retry Timer...
Page 358: Uniform Call Distribution
4-34 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Uniform Call Distribution Description Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight station numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung.
Page 359: Incoming Co Direct Ringing
Uniform Call Distribution 4-35 Chapter 4 - Call Distribution - ACD/UCD 4. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2). A X X XX A LTE R NAT E G R O U P # ### 5. Enter another UCD Group number to designate the Alternate UCD Group. 6.
Page 360: No-Answer Recall Timer
4-36 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD No-Answer Recall Timer Description If a call routed to a station via UCD is not answered by the UCD Agent/Station before the No-Answer Recall Timer expires, the call is returned to UCD Queue with the highest priority. In addition, the station that failed to answer the ringing UCD call is placed into an out-of- service (OOS) state.
Page 361: Overflow Station Assignment
Uniform Call Distribution 4-37 Chapter 4 - Call Distribution - ACD/UCD Conditions » If your phone is taken out of service three times consecutively, the agent must manually put themselves back into an available status. (Refer to “UCD Available/Unavailable” on page 4-44.) Overflow Station Assignment...
Page 362: Overflow Station Forwarding
4-38 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Overflow Station Forwarding Description An overflow station may be assigned to route callers in queue to a designated station after a specified time. The overflow station may not be one of the UCD group stations. This feature allows UCD calls reaching the UCD Overflow Station to call forward to another station.
Page 363: Overflow Timer
Uniform Call Distribution 4-39 Chapter 4 - Call Distribution - ACD/UCD Overflow Timer Description The UCD Overflow Timer determines the length of time a caller remains in queue for a UCD group. When the timer expires, the caller is routed to the designated overflow station. The timer starts when an incoming call is answered and presented to the first recorded announcement.
Page 364: Primary Recorded Announcement
4-40 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Primary Recorded Announcement Description A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the first one presented to the caller. Programming Steps 1. Press FLASH and dial [60]. 2.
Page 365: Voice Mail Ran Announcer Options
Uniform Call Distribution 4-41 Chapter 4 - Call Distribution - ACD/UCD When using the Digital Voice Mail as a RAN Announcer, the following options are available: Table 4-4: Voice Mail RAN Announcer Options Option Action Do NOT take a menu action on any DTMF dialed by the caller; DO NOT play Place in Queue or Hold Time message.
Page 366 4-42 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD To program a Table for a CO Line port: 1. Press the TABLE X flexible button (1-8). 2. Dial [1] for CO Port Interface. 3. Dial the desired CO line number, using a 4-digit format, e.g., for CO line 1, enter 0001. 4.
Page 367: Ring Timer
Uniform Call Distribution 4-43 Chapter 4 - Call Distribution - ACD/UCD Ring Timer Description The UCD Ring Timer determines how long a call rings into a busy UCD group before being presented to the first recorded announcement. The UCD Ring Timer setting is variable from 000–300 seconds.
Page 368: Ucd Available/Unavailable
4-44 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD UCD Available/Unavailable Description If you are a UCD agent, you may place your station in the Available mode to receive UCD calls, or you may place your station in the Unavailable mode to block UCD calls from ringing your station.
Page 369: Ucd Calls In Queue Display
Uniform Call Distribution 4-45 Chapter 4 - Call Distribution - ACD/UCD UCD Calls In Queue Display Operation From an idle display key telephone: 1. Dial [567] on the dial pad, followed by the UCD Group number (550-557), -or- Press preprogrammed flexible button. ON/OFF button LED lights steady. This idle display prompts a Supervisor that a group is having problems answering their calls.
Page 370: Initialize Ucd Group Parameters
4-46 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Initialize UCD Group Parameters Description UCD Group Parameters may be initialized setting all data fields to their original, default values. Table 4-5: UCD Group Defaults Program Flexible Default Value Features Code Button...
Page 371: Print Ucd Group Parameters
Uniform Call Distribution 4-47 Chapter 4 - Call Distribution - ACD/UCD Print UCD Group Parameters Description The Print UCD Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Page 372 4-48 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD...
Page 373 ICLID / Caller ID This specification provides the functional and implementation definition for the addition of the ICLID feature to the Triad-S Digital Key Telephone System.
Page 374 N O T E S » » » » » » » » » » » » » »...
Page 375: Introduction
Introduction Chapter - ICLID / Caller ID Introduction Description Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the telephone company. Usually this service provides the number and name (not available in some cases) of the calling party for identification prior to answering the call. Calling party number and name are delivered in between this first and second ring using FSK (Frequency Shift Key) format.
Page 376: Functional Performance
Functional Performance Chapter - ICLID / Caller ID Functional Performance Description The key system operation of the ICLID feature is dependent on the feature first being activated from the central office so that the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.
Page 377: Calling Number / Name Display
Caller ID Name/Number Chapter - ICLID / Caller ID Conditions » When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call Timer and the standard call information, they can press the flexible button to toggle between the name/number and normal mode.
Page 378: Incoming Number/Name For Smdr Records
Caller ID Name/Number Chapter - ICLID / Caller ID If the Central Office delivers a Name, it is positioned left justified in the 24-character field on the display. Note that if a number is received which matches a number/name translation, the translated name is used and the name delivered from the Central Office is effectively discarded.
Page 379: Local Name Translation
ICLID Programming Chapter - ICLID / Caller ID Local Name Translation Description An administrable table provides a local translation from a received calling number to a name. This table can be administered by the customer from the attendant console location. In cases of conflict between the name delivered from the CO and that in the local translation table, the local translation table shall rule.
Page 380: Enable / Disable
ICLID Programming Chapter - ICLID / Caller ID Enable / Disable Description The ICLID (Incoming Calling Line IDentification) feature was added to the Triad-S system. These features are unavailable unless the Basic ICLID Software package was purchased separately. For this feature to operate properly, it must be activated from the Central Office so the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.
Page 381: Port Assignment
ICLID Programming Chapter - ICLID / Caller ID Port Assignment Programming Steps 1. Press the PORT flexible button (FLASH 56, Button #4) to specify which port to use for ICLID information. 2. Enter a valid number for one of the ICLID Ports: [1] = Port # 1 (RS-232C on optional MISB) [2] = Port # 2 (RS-232C on optional MISB) Use Port 1 or 2 for ICLID.
Page 382: Initialize Iclid Tables
A-10 ICLID Programming Chapter - ICLID / Caller ID 3. Press Button #21 to select Page C. The display updates. The following message displays to indicate current programming of that line or group of lines: X X X - X X X PAG E C E N T E R B U T TO N N U M B E R XXX-XXX = CO Line Range 4.
Page 383: Print Iclid Tables
ICLID Programming A-11 Chapter - ICLID / Caller ID Programming Steps 1. Press the ICLID TABLES flexible button (FLASH 80, Button #8). The following message displays: IN IT IA LI Z E I CLI D -D ID PR E S S H OL D 2.
Page 384 A-12 ICLID Programming Chapter - ICLID / Caller ID ICLID NAME BAUD PORT ICLID UNANSWERED CALL TABLE --------------------------- 9600 NONE ICLID TRANSLATION TABLE ICLID ANSWERED CALL TABLE ----------------------- --------------------------- NONE ENTRY ROUTE NAME NUMBER ROUTE RING ASSIGNMENTS ---------------------- NONE NONE NONE NONE NONE...
Page 385 ICLID Programming A-13 Chapter - ICLID / Caller ID NONE 106A NONE 107A NONE 108A NONE 109A NONE 110A NONE NONE 130A NONE NONE 150A ... and so on through 99 100A 170A 101A 102A 190A 103A 104A 210A 105A ...
Page 386: Iclid Call Management Tables
A-14 ICLID Call Management Tables Chapter - ICLID / Caller ID ICLID Call Management Tables Description Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table. Each have a 100-entry capacity.
Page 387: Unanswered Call Management Table
ICLID Call Management Tables A-15 Chapter - ICLID / Caller ID Unanswered Call Management Table Description An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.
Page 388 A-16 ICLID Call Management Tables Chapter - ICLID / Caller ID...
Page 389 Least Cost Routing This section describes the Least Cost Routing (LCR) feature and how to program the eight LCR Tables to: monitor the digits dialed at each station and select the best route for the call.
Page 390 N O T E S » » » » » » » » » » » » » »...
Page 391: Introduction
Introduction Chapter - Least Cost Routing Introduction The Least Cost Routing (LCR) feature allows the system to automatically select the least costly route available according to the number dialed, the time of day/day of week, the class of service (COS) assigned to the station/trunk group priority level assigned. When a station user dials an outside number, the LCR feature analyzes the number, then automatically chooses an outside line from the group that is programmed as most economical.
Page 392: Lcr Flowchart
Introduction Chapter - Least Cost Routing LCR Flowchart This diagram illustrates the path of an outgoing call as it relates to the LCR feature when programmed. ROUT E ASSIGNED FROM 6-DIGIT TABLE Figure B-1: LCR Flowchart...
Page 393: Operation (When Lcr Is Enabled
Programming LCR Tables Chapter - Least Cost Routing Operation (When LCR is Enabled) To place an Outside Call: 1. Dial [9] on the dial pad, -or- Press preprogrammed LCR button. 2. Dial the desired telephone number. 3. Wait for an answer. Lift handset or use the speakerphone to converse. If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line, then hang up.
Page 394: 3-Digit Area / Office Code Table
Programming LCR Tables Chapter - Least Cost Routing Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [75]. The following message displays: LC R TAB L E S E N T E R B U T TO N N U M B E R 2.
Page 395: 6-Digit Office Code Table
Programming LCR Tables Chapter - Least Cost Routing 6-Digit Office Code Table Description The 6-Digit Office Code Table determines a route for one or a group of individual office codes within an area code. Certain office codes within an area code can be given unique or special routing.
Page 396: Exception Code Table
Programming LCR Tables Chapter - Least Cost Routing Exception Code Table Description The Exception Code Table is used for operator calls and any other calls that use a one- or two-digit entry, rather than a three-digit area code. Programming Steps 1.
Page 397: Lcr Class Of Service Table
Programming LCR Tables Chapter - Least Cost Routing When all of the tables and entries are checked the system then processes the call on the outside CO line. Make sure you made entries into all Time Period Route Lists referenced in the weekly schedule table.
Page 398: Insert / Delete Table
B-10 Programming LCR Tables Chapter - Least Cost Routing 3. To enter additional CO Line groups in the same Time Period Route List number, dial [GG] + [DD] + [L], then press HOLD. To enter data for a different time period route list: 1.
Page 399: Daily Start Time Table
Programming LCR Tables B-11 Chapter - Least Cost Routing 2. Enter the table information as follows: T T = Insert/Delete Table Number 00–19 X = [0] Pre-Delete numbers (first digits dialed in the number), -or- [1] Pre-Insert numbers (insert digits in front of number dialed, -or- [2] Post-Insert numbers (insert digits behind number dialed).
Page 400: Weekly Schedule Table
B-12 Programming LCR Tables Chapter - Least Cost Routing Entries in the Daily Start Time table are used to select the time period to reference in the weekly schedule. Based on the time a call is placed, the daily start time table selects the time period to choose in the weekly schedule.
Page 401 Programming LCR Tables B-13 Chapter - Least Cost Routing EXAMPLE -- If a call is placed at 5:45 pm on a Monday, then according to the Daily Start Time Table (using default values) the entry for time period two of the weekly schedule is checked. Because it is Monday the entry for time period two on Monday is used and the result is that the Time Period Route List number two (again using default values) is used for all routes.
Page 402: Lcr Routing For Toll Information
B-14 Programming LCR Tables Chapter - Least Cost Routing LCR Routing for Toll Information Description The LCR Routing for Toll Information feature adds provisions to the LCR call processing which allows common call routing for all toll information calls. 1-(XXX) 555-1212, (XXX) 555-1212, 1-555-1212, and 555-1212 calls are intercepted and sent to a selected route in the Route List Table.
Page 403: Default Lcr Database
Programming LCR Tables B-15 Chapter - Least Cost Routing 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … LCR Call Progress feature is enabled. Default LCR Database Description In an effort to decrease installation and set up time usually associated with LCR, a default LCR database was incorporated.
Page 404: Lcr Class Of Service (Cos
B-16 Programming LCR Tables Chapter - Least Cost Routing 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers X XX - X X X PAG E A S X X X...
Page 405 Programming LCR Tables B-17 Chapter - Least Cost Routing 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -or- Enter a valid flexible number (100-8999) to be programmed.
Page 406: Enable / Disable Least Cost Routing
B-18 Programming LCR Tables Chapter - Least Cost Routing Enable / Disable Least Cost Routing Description To use Least Cost Routing, it must be enabled. Before enabling LCR, refer to the Least Cost Routing programming tables. After the tables are programmed, you may then enable LCR for the system. After system initialization, a default LCR database is loaded into the LCR section of memory.
Page 407: Initialize Lcr Tables
Programming LCR Tables B-19 Chapter - Least Cost Routing Conditions » The user must have LCR enabled to get the Call Cost Display. Initialize LCR Tables Description The LCR Tables may be initialized to set all tables to their original, default values. The following tables are reset to their original default value after initialization of the LCR Tables: Table B-2: LCR Table Defaults Program...
Page 408: Print Lcr Tables
B-20 Programming LCR Tables Chapter - Least Cost Routing Print LCR Tables Description The Print LCR Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Page 409: Lcr Printout
Programming LCR Tables B-21 Chapter - Least Cost Routing LCR Printout EXCEPTION CODE TABLE DIGIT INS/DEL TABLE ---------------------- ----------------------- CODE ROUTE NO TABLE DIGITS ---------------------- ---------------------- ROUTE LIST TABLE ---------------------- TIME COST CO GRP INS/DEL GRP DAILY START TIME TABLE ----------------------------------- TABLE TIME...
Page 410 B-22 Programming LCR Tables Chapter - Least Cost Routing 3 DIGIT TABLE ---------------------- CODE LEADING 1 NON-LEADING 1 ---------------------------------...
Page 411 Programming LCR Tables B-23 Chapter - Least Cost Routing...
Page 412 B-24 Programming LCR Tables Chapter - Least Cost Routing...
Page 413 Programming LCR Tables B-25 Chapter - Least Cost Routing...
Page 414 B-26 Programming LCR Tables Chapter - Least Cost Routing...
Page 415 Programming LCR Tables B-27 Chapter - Least Cost Routing...
Page 416 B-28 Programming LCR Tables Chapter - Least Cost Routing...
Page 417 Customer Database Programming This appendix provides information about database programming. Use the detailed procedures contained in other chapters and appendices for actual programming via executive display telephone. Use the Customer Database Worksheets in this appendix to help keep track of the system programming changes made for each individual system.
Page 418 N O T E S » » » » » » » » » » » » » »...
Page 419: Introduction
Introduction Chapter - Customer Database Programming Introduction Triad-S system is programmed to meet each customer’s individual needs. All programming is done at any 24-Button Executive Telephone as the programming station or through an ASCII terminal or PC. The digital display model is required for programming. When the programming mode is entered, the digital telephone being used no longer operates as a telephone but as a programming station with all of the buttons redefined.
Page 420: Programming Button Mapping
Introduction Chapter - Customer Database Programming When using a PC to program the system, the following chart presents the data terminal characters that are equivalent to the key set buttons. Some features must have more than one data field programmed for that feature to work.
Page 421: Program Mode Entry (Key Station
Program Mode Entry (Key Station) Chapter - Customer Database Programming Program Mode Entry (Key Station) Programming is performed at any 24-button Digital Display Terminal. Programming is always done at this type of station regardless of the class of service or which station has been assigned the attendant(s).
Page 422: Database Programming Worksheets
Database Programming Worksheets Chapter - Customer Database Programming Database Programming Worksheets Before attempting programming, it is strongly recommended that customer database worksheets be prepared (Refer to “Programming Tables” on page C-11). These worksheets should become part of the permanent record of customer programming. Refer to the following sections when preparing the worksheets.
Page 423 Database Upload/Download Routine Chapter - Customer Database Programming HYPERTERMINAL -- Uploading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type a connection name and select the appropriate icon, then click <OK>. 2.
Page 424 Database Upload/Download Routine Chapter - Customer Database Programming HYPERTERMINAL -- Downloading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type connection name and select appropriate icon, then click <OK>. 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click <OK>.
Page 425 Database Upload/Download Routine Chapter - Customer Database Programming ECOM -- Uploading a Database File After opening ECOM: 1. Press< Alt> + <P> to open COM Port Options. 2. Change COM port settings as follows, and click <OK>. Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1...
Page 426 C-10 Database Upload/Download Routine Chapter - Customer Database Programming ECOM -- Downloading a Database File After opening ECOM: 1. Press< Alt> + <P> to open COM Port Options. 2. Change COM port settings as follows, and click <OK>. Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1...
Page 427 Programming Tables C-11 Chapter - Customer Database Programming Programming Tables Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 01 System Timers System Hold Recall Timer 000-300 060 sec Exclusive Hold Recall Timer 000-300 180 sec Attendant Recall Timer 00-60 01 min...
Page 428 C-12 Programming Tables Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 05 System Features 1 Programming Attendant Override Disabled/Enabled Disabled Hold Preference System/Exclusive System External Night Ring Disabled/Enabled Disabled Executive Override Warning Tone Disabled/Enabled Enabled...
Page 429 Programming Tables C-13 Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 06 System Features 2 Programming Privacy Release Tone Option Disabled/Enabled Enabled Distinctive CO Ringing Disabled/Enabled Enabled Verified Account Code Disabled/Enabled Disabled Call Forward Display...
Page 430 C-14 Programming Tables Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 07 Flash Rates (Programmable) Incoming CO Line Ringing 00-28 Red 480ipm flutter (08) Incoming Intercom Ringing 00-28 Red 120ipm flutter (11) Call Forward Button 00-28...
Page 431 Programming Tables C-15 Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 09 MOH Assignments Channel 3 None MOH Assignments Channel 4 None MOH Assignments Channel 5 None MOH Assignments Channel 6 None MOH Assignments...
Page 432 C-16 Programming Tables Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 21 Station Message Detail Recording SMDR Enable/Disable Disabled/Enabled Disabled Long Distance/Local Assignment LD/All LD Only Character Print Assignment 80/30 SMDR Port Assignments 1/3/4/5...
Page 433 Programming Tables C-17 Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
Page 434: System Parameters
C-18 Programming Tables Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible Numbering Plan Fixed Flexible 911 Attendant Alert Account Code ACD Call Factor ACD Call Qualifier ACD CIQ Display Button (specific ACD Group) ACD Group 1...
Page 435 Programming Tables C-19 Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible ACD Supervisor Display ACD Supervisor Login ACD Supervisor Logout ACD/UCD AVA/UNA ACD/UCD CIQ Status Display (any group) All Call Page...
Page 436 C-20 Programming Tables Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Call Park - Personal Call Park - Station Call Park Pickup - Station Call Park Pickup - System (group 1) #430 Call Park Pickup - System (group 2)
Page 437 Programming Tables C-21 Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible CO Line Group Access Code (group 11) CO Line Group Access Code (group 12) CO Line Group Access Code (group 13) CO Line Group Access Code (group 14) CO Line Group Access Code (group 15)
Page 438 C-22 Programming Tables Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Hunt Group (group 6) Hunt Group (group 7) Hunt Group (group 8) Intercom Button Keyset Mode LCR (E911 active on CO Line)
Page 439 Programming Tables C-23 Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Release Button Repeat Redial Ring Down / Hot Line / Off-Hook Preference Ring Tone Serial Number (MPB) SLT Conference Park...
Page 440 C-24 Programming Tables Chapter - Customer Database Programming Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Voice Mail Group (group 6) Voice Mail Group (group 7) Voice Mail Group (group 8) Voice Mail Message Cancel VM Message Set...
Page 441: Directory Dialing Defaults (Flash 23
Programming Tables C-25 Chapter - Customer Database Programming Table C-2: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
Page 442 C-26 Programming Tables Chapter - Customer Database Programming Table C-2: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
Page 443 Programming Tables C-27 Chapter - Customer Database Programming Table C-2: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
Page 444: Hunt Group Parameters (Flash 30
C-28 Programming Tables Chapter - Customer Database Programming Table C-3: Hunt Group Parameters (FLASH 30) Program Flexible Pilot, Pilot Ring Stations Function Code Button All, or Station (Up To 8) FLASH 30 Hunt Groups: Hunt Group 1 (450) Hunt Group 2 (451) Hunt Group 3 (452) Hunt Group 4 (453) Hunt Group 5 (454)
Page 445 Programming Tables C-29 Chapter - Customer Database Programming Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
Page 446 C-30 Programming Tables Chapter - Customer Database Programming Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
Page 447 Programming Tables C-31 Chapter - Customer Database Programming Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
Page 448 C-32 Programming Tables Chapter - Customer Database Programming Table C-4: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
Page 449 Programming Tables C-33 Chapter - Customer Database Programming Table C-5: CO Line Programming (FLASH 40) CO Line Port Number Data Field Pge/Btn Default PAGE A Page A is selected by pressing PAGE A flexible button. DTMF/Dial Pulse Programming DTMF CO/PBX Programming UNA Programming Enabled DISA Trunk-to-Trunk...
Page 450: Co Line Ringing Assignments (Flash 40
C-34 Programming Tables Chapter - Customer Database Programming Table C-5: CO Line Programming (FLASH 40) CO Line Port Number Data Field Pge/Btn Default PAGE C Page C is selected by pressing PAGE C flexible button. Flash Timer 10=1.0 sec Ring Delay Timer Disabled Reseize Timer 2.0 sec...
Page 451 Programming Tables C-35 Chapter - Customer Database Programming Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None None...
Page 452 C-36 Programming Tables Chapter - Customer Database Programming Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None None...
Page 453 Programming Tables C-37 Chapter - Customer Database Programming Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None 118A None 119A None 120A None 121A None 122A None 123A 100A 124A 101A...
Page 454 C-38 Programming Tables Chapter - Customer Database Programming Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None None...
Page 455 Programming Tables C-39 Chapter - Customer Database Programming Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None None...
Page 456 C-40 Programming Tables Chapter - Customer Database Programming Table C-8: ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None None...
Page 457: Station Programming (Flash 50/51
Programming Tables C-41 Chapter - Customer Database Programming Table C-9: Station Programming (FLASH 50/51) Station Numbers Data Field Page/Btn Default Page A is selected by pressing PAGE A flexible button PAGE A Paging Access Enabled Do Not Disturb Enabled Conference Enable/Disable (per Station) Enabled Executive Override Disabled...
Page 458 C-42 Programming Tables Chapter - Customer Database Programming Table C-9: Station Programming (FLASH 50/51) Station Numbers Default Data Field Page/Btn Voice Mail ID Translation B/13 VMID Digits Display Flexible Buttons B/14 None Cordless Key Telephone Unit (CKTU) Button B/17 00=No Btn assigned Page C is selected by pressing PAGE C flexible button PAGE C Internal No Answer Forward...
Page 459: Button Assignment Chart (Flash 50/51
Programming Tables C-43 Chapter - Customer Database Programming Table C-10: Button Assignment Chart (FLASH 50/51) 24-BUTTON TELEPHONE STA# ELITE TELEPHONE STA# This chart is to be used to assign each flexible button a function. Defaults Buttons 1 thru 12 are assigned as Stations 100 thru 111. Buttons 13 thru 18 are assigned as CO Lines 01 thru 06.
Page 460 C-44 Programming Tables Chapter - Customer Database Programming Table C-11: Name/Number Translation Table (FLASH 55) ENTRY ROUTE NUMBER NAME ENTRY ROUTE NUMBER NAME (Button #1) (Button #2) (Button #3) (Button #1) (Button #2) (Button #3)
Page 461 Programming Tables C-45 Chapter - Customer Database Programming Table C-11: Name/Number Translation Table (FLASH 55) ENTRY ROUTE NUMBER NAME ENTRY ROUTE NUMBER NAME (Button #1) (Button #2) (Button #3) (Button #1) (Button #2) (Button #3)
Page 462 C-46 Programming Tables Chapter - Customer Database Programming Table C-11: Name/Number Translation Table (FLASH 55) ENTRY ROUTE NUMBER NAME ENTRY ROUTE NUMBER NAME (Button #1) (Button #2) (Button #3) (Button #1) (Button #2) (Button #3)
Page 463: System Speed Dial Numbers
Programming Tables C-47 Chapter - Customer Database Programming Table C-12: System Speed Dial Numbers Programmed from the first Attendant Station. BIN # Telephone Number BIN # Telephone Number Monitored by Toll Restriction (COS) 9020 9040 9021 9041 9022 9042 9023 9043 9024 9044...
Page 464 C-48 Programming Tables Chapter - Customer Database Programming Table C-12: System Speed Dial Numbers Programmed from the first Attendant Station. BIN # Telephone Number BIN # Telephone Number Overridden by Toll Restriction (COS) 9060 9080 9061 9081 9062 9082 9063 9083 9064 9084...
Page 465: Acd Group Parameters (Flash 60
Programming Tables C-49 Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 550 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
Page 466 C-50 Programming Tables Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 552 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
Page 467 Programming Tables C-51 Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 554 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
Page 468 C-52 Programming Tables Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 556 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
Page 469 Programming Tables C-53 Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) FLASH 60 ACD* Group 558 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN Primary RAN Secondary RAN Transferred RAN...
Page 470 C-54 Programming Tables Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) FLASH 60 ACD* Group 560 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN Primary RAN Secondary RAN Transferred RAN...
Page 471 Programming Tables C-55 Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) FLASH 60 ACD* Group 562 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN Primary RAN Secondary RAN Transferred RAN...
Page 472 C-56 Programming Tables Chapter - Customer Database Programming Table C-13: ACD Group Parameters (FLASH 60) FLASH 60 ACD* Group 564 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN Primary RAN Secondary RAN Transferred RAN...
Page 473 Programming Tables C-57 Chapter - Customer Database Programming Table E-16: ACD Group Parameters (FLASH 61 & 62) Program Flexible Function Format Default Customer Data Code Button FLASH 61 ACD Ring Timer 000-300 ACD Message Interval Timer 000-600 ACD Overflow Timer 000-300 ACD No-Answer Recall Timer 000-300...
Page 474: Ucd Group Parameters
C-58 Programming Tables Chapter - Customer Database Programming Table C-14: UCD Group Parameters Program Flexible Stations Function Code Button (Up to 16) FLASH 60 UCD Group Programming UCD Group 0 (550) UCD Group 1 (551) UCD Group 2 (552) UCD Group 3 (553) UCD Group 4 (554) UCD Group 5 (555) UCD Group 6 (556)
Page 475: Voice Mail Group Parameters
Programming Tables C-59 Chapter - Customer Database Programming Table C-15: Voice Mail Group Parameters Program Flexible BUSY Function Extensions Code Button FLASH 65 Voice Mail Group 0 (440) Voice Mail Group 1 (441) Voice Mail Group 2 (442) Voice Mail Group 3 (443) Voice Mail Group 4 (444) Voice Mail Group 5 (445) Voice Mail Group 6 (446)
Page 476 C-60 Programming Tables Chapter - Customer Database Programming Table C-16: Exception Tables (FLASH 70) Allow Table A Allow Table B BIN 1 BIN 1 BIN 2 BIN 2 BIN 3 BIN 3 BIN 4 BIN 4 BIN 5 BIN 5 BIN 6 BIN 6 BIN 7...
Page 477 Programming Tables C-61 Chapter - Customer Database Programming Table D-19: Exception Tables (FLASH 70) Special Table 1 Special Table 2 Area Code: Area Code: Office Codes Office Codes Special Table 3 Special Table 4 Area Code: Home Area Code: Office Codes Office Codes...
Page 478 C-62 Programming Tables Chapter - Customer Database Programming Table C-17: Least Cost Routing (FLASH 75) CO Line Groups Daily Start Time Table Start Time Default Time Changed Time 0800 1700 2300 #### Weekly Schedule Table Time Period Route List Start Time (From Daily Start Table) Toll Information Route List Table Default 00...
Page 479 Programming Tables C-63 Chapter - Customer Database Programming Table C-18: Route List Table Route Time Group Insert/Delete Cost LCR COS (00-15) (1-4) (1-7) (00-19) 1 + 10 Digits LD Toll Route 7-Digit Local Route 1+7 Digits Toll Route Defined By Default...
Page 480 C-64 Programming Tables Chapter - Customer Database Programming Table C-18: Route List Table Route Time Group Insert/Delete Cost LCR COS (00-15) (1-4) (1-7) (00-19) Defined By Default...
Page 481 Programming Tables C-65 Chapter - Customer Database Programming Table C-19: Insert/Delete Tables Digits Dialed Table INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE...
Page 482 C-66 Programming Tables Chapter - Customer Database Programming Table C-19: Insert/Delete Tables Digits Dialed Table INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE...
Page 483 Programming Tables C-67 Chapter - Customer Database Programming Table C-20: 3-Digit Area/Office Code Route List Table Non-Leading (0) Code Route No. of 6-Digit Non-Leading (0) Code Route No. of 6-Digit Leading (1) (NNN) (RR) Digits (Y/N) Leading (1) (NNN) (RR) Digits (Y/N)
Page 484 C-68 Programming Tables Chapter - Customer Database Programming Table C-21: 6-Digit Area Code/Routing Table Area Code Route...
Page 485 Programming Tables C-69 Chapter - Customer Database Programming Table C-22: 6-Digit Office Code Table Exception Codes Route (00-15) Exception Codes Route (00-15) Code # Code # (XX) (RR) (XX) (RR)
Page 486 C-70 Programming Tables Chapter - Customer Database Programming...
Page 487 Flash Codes and Numbering Plans This Quick Reference chapter lists the system features available and their configurations, and includes the system part numbers for customizing the Triad-S System. When in an electronic format, click on the blue hyperlinks to quickly navigate to detailed information on the subject.
Page 488 N O T E S » » » » » » » » » » » » » »...
Page 489 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Quick Reference Tables Flash Code Index Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button SYSTEM TIMERS FLASH 01 2-145 System Hold Recall Timer 60 sec 2-143 Exclusive Hold Recall Timer 180 sec...
Page 490 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 2-186 Page Warning Tone Enabled 2-16 Background Music Enabled B-18 Least Cost Routing (LCR) Disabled Account Codes – Forced Disabled 2-140 Group Listening...
Page 491 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 2-82 Transfer CO Ringing Red 120 ipm flash 2-83 Recall CO Ringing Red 480 ipm flutter 2-84 Queued CO Ringing Green 480 ipm flutter...
Page 492 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button WEEKLY NIGHT MODE SCHEDULE FLASH 22 2-177 Automatic/Manual Operation Manual=No 2-178 Day of Week Programming M-F 08:00 17:00, Sat-Sun ##:## ##:## DIRECTORY DIALING FLASH 23...
Page 493 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 2-35 Preset Call Forward Destination None 2-36 Preset Forward Voice Mail ID None 2-252 Universal Day Answer (UDA) Disabled 2-170 Music-On-Hold (per CO Line)
Page 494 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 2-173 Name/Number Display at Idle Name (Enabled) 4-31 ACD Zap Tone Disabled 2-75 CO Line, Loop, and Pool Buttons Disabled 2-94 Admin Access...
Page 495 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 2-138 Selecting a Fixed Code None NAME/NUMBER TRANSLATION TABLE FLASH 55 2-175 Route Number 2-175 Phone Number None 2-176 Name...
Page 496 D-10 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 4-15 ACD Message Interval Timer 60 sec 4-16 ACD No-Answer Recall Timer 000=Disabled 4-16 ACD No-Answer Retry Timer 300 sec 4-15 ACD Guaranteed Message Timer...
Page 497 Quick Reference Tables D-11 Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 2-274 Voice Mail Disconnect Table None VOICE MAIL IN-BAND FEATURES FLASH 67 2-272 Voice Mail In-Band Digits Enabled 2-267 Voice Mail Transfer/Forward...
Page 498 D-12 Quick Reference Tables Chapter - Flash Codes and Numbering Plans Table D-1: Feature Default Values Program Flexible Features Page # Default Value Code Button 2-219 Initialize Station Attributes Default 2-86 Initialize CO Port Assignments / Codes Default 2-248 Initialize Exception Tables Default 2-217 Initialize System Speed Numbers...
Page 499 Default Numbering Plan D-13 Chapter - Flash Codes and Numbering Plans Default Numbering Plan Function Code Page 911 Alert View/Delete (requires button) 608/608+FLASH ● ● Account Code (requires button) ● ● ● ● ACD Call Factor* (requires button) 580+[UUU]+[FFF] ● ●...
Page 500 D-14 Default Numbering Plan Chapter - Flash Codes and Numbering Plans Function Code Page Background Music 632+[0 (off), 1, or 2] 2-16 ● ● ● Call Back 2-18 ● Call Coverage - Non-Ringing (requires button) 647+[XXX] ● ● ● 2-21 Call Coverage - Ringing (requires button) 646+[XXX] 2-21...
Page 501 Default Numbering Plan D-15 Chapter - Flash Codes and Numbering Plans Function Code Page Flash (Centrex) (8-btn digital) 2-46 ● ● Headset Mode 2-142 ● ● ● HPT (8-btn digital) ● 2-153 Hunt Group (group 1-8) 450-457 ● ● ● ●...
Page 502 D-16 Default Numbering Plan Chapter - Flash Codes and Numbering Plans Function Code Page SLT Volume 638+[V] 2-276 ● Software Version (MPB) 2-210 ● ● ● Speed Dial [SPEED]+[YYYY ] ● ● ● 2-213 Station Numbers (Fixed) 100-131 ● ● ●...
Page 503 Part Numbers D-17 Chapter - Flash Codes and Numbering Plans Part Numbers Table D-2: Triad-S Part Numbers Triad-S Basic KSU (BKSU) 5000-00 Triad-S Expansion KSU (EKSU) 5002-01 DSS Console (Off-White) TR9010-08 DSS Console (Burgundy) TR9010-60 DSS Console (Charcoal) TR9010-71 Single Line Adapter (SLA) 9854-00 8-Button Basic (Off-White) TR9011-08...
Page 504 D-18 Part Numbers Chapter - Flash Codes and Numbering Plans...
Page 505 Index Index Numerics PC/ACD Interface Trace 4-19 PC/ACD Trace Port Assignment 4-19 3-Digit Area/Office Code Table (LCR) B-6 Primary Agent Assignments 4-20 6-Digit Office Code Table (LCR) B-7 Primary Recorded Announcement 4-20 Print ACD Group Parameters 4-33 911 Feature 2-4 Recorded Announcement Tables 4-21 Enhanced 911 Integration 2-6 Recorded Announcements 4-21...
Page 506 Index Display - T-1 Alarms 3-16 Call Forward Override 2-38 Call Park 2-39 Display Timer 3-19 Personal 2-40 Preset Forward 3-21 Recall Timer 2-40 Recall Timer 3-21 Station 2-42 Speed Dial - System Storing 3-22 System 2-39 Station Assignment 3-14 Call Pick-Up 2-42 Attendant CO Line External (Off-Net) Forward Call Pickup 2-42...
Page 507 Index Guard Timer 2-74 Upload/Download 2-203 Identification 2-67 Upload/Download Routine C-6 Identification Display 2-67 Database Administration Access 2-94 Incoming Ringing Assignment 2-69 Database Initialization C-5 Initializing Attributes 2-60 Database Programming Worksheets C-6 In-Use Hold (I-Hold) Flash Rate 2-77 Day Ring - External 2-128 Line Group Access - Station 2-64 Default LCR Database B-15 Line Queuing 2-79...
Page 508 Index Hearing Aid Compatible 2-142 Hold ECOM C-9, C-10 Exclusive 2-142 Downloading Database C-10 Preference 2-144 Uploading Database C-9 System 2-144 Exception Code Table (LCR) B-8 System Hold Recall Timer 2-145 Exclusive Hold 2-142 Hot Keypad 2-145 Flash Rate 2-143 Hot Line 2-204 Recall Timer 2-143 Hot Line / Ring Down 2-145...
Page 509 Index In-Band Initializing B-19 Signaling (VM) 2-272 Printing B-20 Insert/Delete Table (LCR) B-10 Leading Digit 2-165 Intercom Least Cost Routing B-1 Buttons 2-150 Enable / Disable B-18 Calling 2-151 Line Group Access - Station 2-64 Incoming Intercom Ringing Flash Rate 2- Line Queue Button Flash Rate 2-81 LNR 2-157 Loop and Pool Buttons 2-75...
Page 510 Index Programming LCR Tables B-5 Programming Tables C-11 Off-Hook Preference 2-204 Pulse Dial Inter-Digit Timer 2-98 Off-Hook Signaling 2-179 Pulse-To-Tone Switchover 2-99 Off-Hook Voice Over 2-179 OHVO 2-179 One-Touch Recording 2-270 Queued CO Ringing Flash Rate 2-84 Warning Tone 2-271 Quick Reference Tables D-3 Outside Call 2-183 Answering 2-183...
Page 511 Index Enable/Disable 2-227 Special Table 2-246 Long Distance/All Calls Options 2-228 Toll Table - Entering 2-242 Port Assignments 2-229 Tone Mode Override 2-38 Transfer 2-45 SMDR Printout 2-226 Ringback 2-47 SNR 2-207 Software Identification Code 3-22 Transmit Volume 2-74 Software Version (MPB) 2-210 Speakerphone 2-210 Special Table 2-246 UCD 4-3, 4-34...
Page 512 viii Index Message Waiting Indication 2-261 One-Touch Recording 2-270 Outpulsing Table 2-272 Printing Voice Mail Group Parameters 2-265 Retrieve Mail Index Entry 2-256 Station Assignments 2-257 Transfer/Forward 2-267 VM Tone Mode Calling Option 2-260 VM Transfer with ID Digits 2-259 VMID Station Numbers 2-258 Voice Mail Disconnect Table 2-274 Voice Mail ID Digit Length 2-268...

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