Ucd No-Answer Recall Timer; Ucd No-Answer Retry Timer - Vodavi Starplus Triad-S System Programming Manual

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UCD No-Answer Recall Timer

UCD No-Answer Retry Timer

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Description
After completion of a UCD call (on-hook) the agent is not be subjected to
another UCD call for the duration of the Auto Wrap-Up Timer allowing
the agent to finish call related work or access other facilities. This lets
agents remove themselves from the group (e.g., DND, Call Forward) or
originate another call. By default, the UCD Auto Wrap-Up Timer is set for
4 seconds and is variable from 000 to 999 seconds.
Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61,
Button #5). The following message displays:
N O - AN S R ECA LL
00 0
2. Enter a valid number on the dial pad which corresponds to
000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
If a call routed to a station via UCD is not answered by the UCD
Agent/Station before the No-Answer Recall Timer expires, the call is
returned to UCD Queue with the highest priority. In addition, the station
that failed to answer the ringing UCD call is placed into an out-of-service
(OOS) state. By default, the UCD No-Answer Timer is at 000 (disabled) and
is variable from 000–300 seconds.
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61,
Button #6). The following message displays:
N O - AN S WER RE TR Y
30 0
0 00- 30 0
0 00- 99 9
UCD Timers