Ucd Primary Agent Assignments - Vodavi Starplus Triad-S System Programming Manual

UCD Group Programming

UCD Primary Agent Assignments

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Description
When an Overflow Station is assigned, callers that remain in queue for a
specified amount of time are routed to the assigned Overflow Station.
The Overflow Station MAY NOT be one of the UCD Group stations. Only
CO calls transferred to a UCD Group, overflow to the Overflow Station
when RAN Tables are assigned.
Programming Steps
1. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7).
The following message displays:
U CD 5XX P R IMAR Y A GE N TS
XXX XXX XXX
2. To add a station as a primary agent of the UCD group, use the dial
pad as follows:
Enter SSS 1 (SSS = station).
Press the HOLD button.
3. To delete a station from being a primary agent of the UCD group, use
the dial pad as follows:
Enter SSS 0 (SSS = station).
Press HOLD to save the entry. A confirmation tone is heard and
the display updates.
4. To view primary agents in the UCD group, press button #7.
Description
The Primary Agent Assignment feature allows the stations serving as
primary agents to be entered into the UCD group. Up to 8 UCD Agents
can be entered into a Group.
XXX XXX XXX
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