Acd Supervisor - Vodavi Starplus Triad-S System Programming Manual

6-6

ACD Supervisor

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Description
When an overflow station is assigned, callers that remain in queue for a
specified amount of time are routed to the assigned overflow station. The
overflow station may not be one of the ACD group stations. Only CO calls
transferred to a ACD group overflow to the overflow station when RAN
tables are assigned.
Programming Steps
1. Press the ACD SUPV flexible button (FLASH 60, Button #4).
2. Enter a valid station number of the desired ACD Supervisor station.
ACD 5 XX SU P ER V ISOR STA
XXX
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Deleting an ACD Supervisor Station
1. Press [#] three times.
2. Then press the HOLD button.
Description
The ACD Supervisor Station assignment feature provides a means to
assign each ACD group a supervisor. This Supervisor Station can receive
the calls in queue display in real time, receives No Answer/Out of Service
conditions, HELP displays from the groups to which the supervisor is
assigned, and can barge-in on active calls in their ACD Group or groups.
A supervisor can be assigned in ADMIN to a group or groups to receive
the help request and out of service (OOS) messages. If a supervisor
station is assigned in ADMIN, it is considered logged in. A supervisor can
dial a supervisor login code [576] followed by the ACD group that the
supervisor is logging into and their 4-digit Agent ID number.
ACD Group Programming