Acd Group Programming - Vodavi Starplus Triad-S System Programming Manual

ACD Group Programming

ACD Group Programming
GROUP
NAME
CIQ
THRESHOLD
GUARANTEED
RAN
OVERFLOW
TIMER
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Programming Steps
If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.
1. Press FLASH and dial [60].
2. Enter the group number (550-565) on the dial pad.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
There can be 16 ACD groups of up to 252 stations each. The ACD groups
use a pilot hunting technique. If the pilot number is dialed, the assigned
stations in that ACD group are searched for the station in an idle
condition for the longest period of time. Each ACD Group may have an
assigned Alternate ACD Group, an Overflow Station, and up to 252
stations as ACD members. The eight system RAN ports (tables) may also
be referenced on a per ACD group basis. By default, ACD Group Tables
are empty.
The buttons on the digital telephone are defined as shown:
ALTERNATE
GROUP
1 Q
WRAP-UP
TIMER
5 T
PRIMARY
RAN
9 O
CALL
FACTOR
13 D
1 7 J
PREVIOUS
GROUP
21 Z
OVERFLOW
STATION
2 W
PRIMARY
AG ENTS
6 Y
SECONDARY
RAN
10 P
14 F
1 8 K
NEXT
GROUP
22 X
SUPERVISOR
3 E
SECONDARY
AGENTS
7 U
TRANSFERRED
RAN
11 A
15 G
19 L
NEW
RANG E
23 C
6-3
4 R
8 I
12 S
16 H
20 ;
24 V