Acd Timers - Vodavi Starplus Triad-S System Programming Manual

ACD Timers

ACD Timers
RING
TIMER
NO-ANSWER
RECALL
Technical Manuals Online! - http://www.tech-man.com
Description
The Call Factor feature is used exclusively with the digital voice mail to
provide the average call duration to the caller. This feature can be
activated from administration or the ACD supervisor can use a flexible
button [580]+5XX (ACD Group number)+XXX (Call Factor) to enter the
factor (average call duration).
The following formula is used to calculate the average call duration:
(Place in Queue) (Call Factor)
----------------------------------------------
Number of Agents Logged into Group
Programming Steps
Press FLASH and dial [61]. The following message displays:
ACD TIME RS
EN TE R B U TTON N UM BE R
Description
Six timers for ACD operation are programmable on a system-wide basis.
The ACD timers include: A Ring Timer, Message Interval Timer, an
Overflow Timer (Flash 60, Button #13), a No/Answer Recall Timer, a
No/Answer Retry Timer, and a Guaranteed Message Timer. Each timer is
described in the following section.
The buttons on the digital telephone are defined as shown when
entering the ACD Timers programming area:
MIT
TIMER
1 Q
NO-ANSWER
RETRY
5 T
2 W
GUARANTEED
MSG TIMER
6 Y
3 E
7 U
6-13
4 R
8 I