Vodavi Starplus Triad-S System Programming Manual page 10

March 2001
Primary Agents .............................................................................................. 6-8
Secondary Agents ........................................................................................ 6-9
Guaranteed RAN ........................................................................................... 6-9
Primary RAN ................................................................................................... 6-10
Secondary RAN .............................................................................................. 6-11
Transferred RAN ............................................................................................ 6-11
ACD Overflow Timer .................................................................................... 6-12
Call Factor ........................................................................................................ 6-12
ACD Timers ............................................................................................................ 6-13
ACD Ring Timer ............................................................................................. 6-14
ACD Message Interval Timer .................................................................... 6-14
ACD No-Answer Recall Timer ................................................................... 6-15
ACD No-Answer Retry Timer .................................................................... 6-15
Guaranteed Message Timer ...................................................................... 6-16
ACD Announcement Tables (RAN) ................................................................ 6-17
PC / ACD Interface Trace ................................................................................... 6-20
Enable / Disable ............................................................................................ 6-20
Trace Port Assignment ............................................................................... 6-21
Baud Rate Display ......................................................................................... 6-21
7 Uniform Call Distribution (UCD)
UCD Group Programming ................................................................................ 7-3
Alternate UCD Group Assignment ......................................................... 7-4
UCD Overflow Station Assignment ........................................................ 7-4
UCD Primary Agent Assignments ........................................................... 7-5
UCD Primary RAN Assignments .............................................................. 7-6
Secondary RAN .............................................................................................. 7-6
UCD Timers ............................................................................................................ 7-7
UCD Ring Timer ............................................................................................. 7-7
UCD Message Interval Timer .................................................................... 7-8
UCD Overflow Timer ................................................................................... 7-9
UCD Auto Wrap-Up Timer ......................................................................... 7-9
UCD No-Answer Recall Timer ................................................................... 7-10
UCD No-Answer Retry Timer .................................................................... 7-10
UCD Announcement Tables ............................................................................ 7-11
8 Voice Mail Groups (VM)
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