Ucd Announcement Tables - Vodavi Starplus Triad-S System Programming Manual

UCD Announcement Tables

UCD Announcement Tables
ANNOUNCEMENT
TABLE 1
ANNOUNCEMENT
TABLE 5
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2. Enter a valid number on the dial pad which corresponds to
000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
When the No-Answer Recall Timer expires, a station that failed to answer
the ringing UCD call is placed into an Out-Of-Service (OOS) state.
The station that was taken out-of-service is placed back in service if the
agent hits their available flex button or dials the available flex code.
The agent is placed back in service if the No-Answer Retry Timer expires.
If the agent does not answer their next UCD call, they are taken
out-of-service again. This cycle continues until the station: answers calls,
logs out, or goes unavailable. By default, the UCD No-Answer Retry Timer
is set for 300 seconds and is variable from 000–999 seconds.
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with
UCD, these tables must be programmed.
1. Press FLASH and dial [62]. The following message displays:
AN N OU NC EMEN T TAB LE 1
T YP E # IND X ## #
The top left button in the flexible button field is lit for programming
UCD RAN Announcement Table #1.
2. To change to another UCD RAN Announcement Table, press
FLASH 62 and a flexible button 2-8 for Tables 2-8 respectively.
ANNOUNCEMENT
TABLE 2
1 Q
ANNOUNCEMENT
TABLE 6
5 T
T IME ###
ANNOUNCEMENT
TABLE 3
2 W
ANNOUNCEMENT
TABLE 7
6 Y
ANNOUNCEMENT
TABLE 4
3 E
ANNOUNCEMENT
TABLE 8
7 U
7-11
4 R
8 I