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Vodavi Starplus Triad-S Installation Manual

Vodavi telephone sysytems installation manual
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STARPLUS
Triad-S
TM

Installation Manual

Issue 4.0 - April 2002

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Summary of Contents for Vodavi Starplus Triad-S

  • Page 1: Installation Manual

    STARPLUS Triad-S Installation Manual Issue 4.0 - April 2002...
  • Page 2 VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 3: Table Of Contents

    Contents Contents Regulatory Information (U.S.A.) ......................1-3 Telephone Company Notification ....................1-3 Incidence of Harm ..........................1-3 Changes in Service ........................... 1-3 Maintenance Limitations ....................... 1-3 Hearing Aid Compatibility ......................1-4 UL/CSA Safety Compliance ......................1-4 Notice of Compliance ........................1-4 Toll Fraud Disclaimer ..........................
  • Page 4 Contents System Programming and Verification .................... 4-3 Telephone and Terminal Troubleshooting ..................4-3 Keyset Self Test ............................4-4 Keyset LCD/LED Test ........................4-4 Keyset Button Test ..........................4-4 DSS LED/Button Test ........................4-5 Key Telephones/Terminals ......................4-6 Single Line Telephones ........................4-6 DSS/DLS Console ..........................
  • Page 5 Figures Figures Basic KSU ................................2-5 Basic KSU Mounting Holes and Installation ....................2-6 Expansion KSU ..............................2-7 BKSU and EKSU Mounting Holes and Installation ................... 2-8 BKSU Dip Switches ............................. 2-10 Modem Unit (MODU) ............................2-12 Miscellaneous Interface Service Board (MISB) ..................2-13 DTMF-A ...................................
  • Page 6 Figures...
  • Page 7 Tables Tables MISB Dip Switches .............................. 2-13 CKIB/CSIB Wiring ..............................2-18 Power Supply Tests ............................3-3 Flash Rates ................................4-5 Key Telephones/Terminals ..........................4-6 Single Line Telephone ............................4-6 DSS/DLS Console ..............................4-7 CO Line Loop Start Board (CKIB/CSIB Board) .................... 4-7 System Functions ..............................
  • Page 8 Tables...
  • Page 9 Introduction This manual provides the information necessary to install and maintain the STARPLUS Triad-S System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system.
  • Page 10 N O T E S » » » » » » » » » » » » » »...

  • Page 11: Regulatory Information (U.s.a.)

    Regulatory Information (U.S.A.) Chapter 1 - Introduction Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) has established rules which allow the direct connection of the Triad-S™ System to the telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.

  • Page 12: Hearing Aid Compatibility

    Toll Fraud Disclaimer Chapter 1 - Introduction Hearing Aid Compatibility Triad-S™ Digital Telephones are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance Triad-S™ System has met all safety requirements and was found be in compliance with the Underwriters Laboratories (UL) 1459.
  • Page 13 Installation This chapter describes the procedures and steps necessary to install the Triad-S System.
  • Page 14 N O T E S » » » » » » » » » » » » » »...

  • Page 15: Introduction

    Introduction Chapter 2 - Installation Introduction As with any sophisticated communications device, installation of the STARPLUS Triad-S™ System requires the care and forethought of a competent technician. To assure easy servicing and reliable operation, several factors must be considered when planning the system installation.

  • Page 16: Backboard Installation

    KSU Installation Chapter 2 - Installation Operation of this equipment in a residential area is likely to cause interference. In which case the user, at his own expense, is required to take any necessary measures to correct the interference. Backboard Installation A wooden backboard is recommended for all installations and must be installed when the location has masonry or plasterboard walls.

  • Page 17: Basic Ksu

    KSU Installation Chapter 2 - Installation Figure 2-1: Basic KSU...

  • Page 18: Mounting The Expansion Ksu (Eksu)

    KSU Installation Chapter 2 - Installation Figure 2-2: Basic KSU Mounting Holes and Installation Mounting the Expansion KSU (EKSU) The Expansion KSU consists of a plastic cover, a metal base frame designed for wall mount installation. The EKSU contains a power transformer and expansion interface board (EIB). The EKSU MUST be mounted above the BKSU.

  • Page 19: Expansion Ksu

    KSU Installation Chapter 2 - Installation Figure 2-3: Expansion KSU...

  • Page 20: Battery Backup Unit (Bbu) Installation

    Battery Backup Unit (BBU) Installation Chapter 2 - Installation Figure 2-4: BKSU and EKSU Mounting Holes and Installation Battery Backup Unit (BBU) Installation The BBU provides power for the system during a power failure. The BBU connects to the Triad-S™ via the connector on the bottom of the BKSU.

  • Page 21: Ksu Grounding

    KSU Grounding Chapter 2 - Installation The time the system operates on batteries is dependent on several elements, including: battery charge state, condition of the batteries, capacity of the batteries, and the system size (number of station ports). The following chart gives the approximate backup time in ampere hours for two system sizes and different battery capacities.

  • Page 22: Lightning Protection

    2-10 PCB Installation Chapter 2 - Installation Lightning Protection The system provides secondary protection per UL 1459 specifications. Primary protection circuitry is the installer’s responsibility and should be installed per the National Electric Code (NEC). KSU AC Power Plug Before plugging the KSU power cord into the AC source (grounded, 3-prong AC outlet required): 1.

  • Page 23: Modem Unit (Modu)

    Modem Unit (MODU) 2-11 Chapter 2 - Installation The MPB may be equipped with 3 daughter boards: MODU for modem access to the system, DTMF-A for additional DTMF receivers, and an MISB for two serial ports. Software for the system is contained on two chips labeled U1 and U2 in the Program Module Unit (PMU) module.

  • Page 24: Miscellaneous Interface Service Board Installation

    2-12 Miscellaneous Interface Service Board Installation Chapter 2 - Installation Figure 2-6: Modem Unit (MODU) The modem may not always connect at 9600 bps. If you encounter a situation where you cannot connect at 9600 bps, change your computer’s baud rate to 4800 bps. Miscellaneous Interface Service Board Installation The Miscellaneous Interface Service Board (MISB) contains the second external music source (MOH/BGM) and two serial ports.

  • Page 25: Miscellaneous Interface Service Board (Misb)

    Miscellaneous Interface Service Board Installation 2-13 Chapter 2 - Installation The MISB has an eight position dip switch. The following table lists the functions of each switch. Table 2-1: MISB Dip Switches Dip Switch Function Not used Not used Not used ON: XOFF/XON OFF: CTS/RTS Not used...

  • Page 26: Dtmf-A Unit

    2-14 DTMF-A Unit Chapter 2 - Installation DTMF-A Unit The DTMF-A provides an additional four DTMF receivers that may be used for detecting the DTMF signal from the single line telephone port or central office line. When using an analog voice mail system, the single on-board DTMF receiver is not adequate to supply dial tone to single line devices and handle the demands placed on it by voice mail.

  • Page 27: Message Wait Unit (Msgu)

    Message Wait Unit (MSGU) 2-15 Chapter 2 - Installation Message Wait Unit (MSGU) The Message Wait Lamp Relay Control (MSGU) provides message wait lamp relay control for message lamp single line telephones. The MSGU board mounts on the CSIB as a daughter-board-type arrangement.

  • Page 28: Ckib/Csib Installation

    2-16 CKIB/CSIB Installation Chapter 2 - Installation CKIB/CSIB Installation There are two types of expansion boards available: CKIB and CSIB. These boards include 3 loop start CO line interfaces and 8 digital key telephone interfaces (CKIB), or 3 loop start CO line interfaces and 8 single line telephone interfaces (CSIB).

  • Page 29: Ckib/Csib Wiring

    CKIB/CSIB Installation 2-17 Chapter 2 - Installation Figure 2-11: CSIB Board with MSGU Mounted Each CKIB or CSIB has 3 loop start CO line interfaces. The loop start CO/PBX lines are connected to RJ-11 connectors on the right side of each board. CKIB/CSIB Wiring There is one 50-pin female amphenol connector on the left side of the board.

  • Page 30: Ckib/Csib Wiring

    2-18 CKIB/CSIB Installation Chapter 2 - Installation Table 2-2: CKIB/CSIB Wiring CKIB CSIB CKIB CSIB Pair Pin # Color Pair Pin # Color Desc. Desc. Desc. Desc. WH/BL Data-T1 DKTU1 SLT1 BK/BN BL/WH Data-R1 Ring BN/BK WH/OR Data-T2 DKTU2 SLT2 BK/SL OR/WH Data-R2...

  • Page 31: Station Wiring

    Station Wiring 2-19 Chapter 2 - Installation Station Wiring The following provides details on the interconnection of each type station interface board and station jack. Only the first pair (green, red) on the jack should be connected to the KSU. No other pairs should be connected.

  • Page 32: Wall Mounting The Digital Key Telephone

    2-20 Wall Mounting the Digital Key Telephone Chapter 2 - Installation Wall Mounting the Digital Key Telephone To wall mount the digital key telephone, it is necessary to use the wall mount bracket and a standard type jack designed for 630-type wall hanging applications. Refer to Figure 2-14 on the following page.

  • Page 33: Digital Key Telephone Wall Mounting

    Wall Mounting the Digital Key Telephone 2-21 Chapter 2 - Installation Mounting Bracket Tabs Wall Mounting Holes Figure 2-14: Digital Key Telephone Wall Mounting...

  • Page 34: Headset Installation

    2-22 Headset Installation Chapter 2 - Installation Headset Installation STARPLUS Triad-S™ digital key telephones were designed to operate with industry standard electret mic compatible modular headset adapters and operator headsets. Modifying Digital Telephone to Support External Headset 1. Plug the headset adapter cord into the vacant handset jack on the key telephone base. 2.

  • Page 35: Switch Settings

    Caller ID Interface Unit Installation 2-23 Chapter 2 - Installation Switch Settings S1 dip switches select the signaling protocol of the RS-232 OUT connector to assist in matching signals from the 1480-00 with those of the DTE device. S2 dip switches control two major functions: Switches 1-5 configure the 1480-00 to the DTE device for baud rate, data bits, and parity.

  • Page 36: Smdr

    2-24 SMDR Chapter 2 - Installation SMDR The SMDR feature provides detailed records of all outgoing and/or incoming, long distance only or all calls. The SMDR Qualification Timer determines the time needed to determine a valid SMDR call for reporting purposes. By default, this timer is set to 30 seconds and is variable from 00-60 seconds in one second increments.

  • Page 37: Smdr Printout

    SMDR 2-25 Chapter 2 - Installation 80 character format - Outbound Call to a Dialed Number: 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) CO TOTAL START DATE DIALED 1100 001 00:00:38 13:57 01/15/01 O2956006 80 character format - Outbound Call to an Extension: 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) CO TOTAL...
  • Page 38 2-26 SMDR Chapter 2 - Installation...
  • Page 39 System Check-Out Prior to actual power up and initialization, check out the System to STARPLUS Triad-S™ avoid start up delays or improper loading. A step-by-step checklist is provided for this purpose.
  • Page 40 N O T E S » » » » » » » » » » » » » »...

  • Page 41: Preliminary Procedures

    Preliminary Procedures Chapter 3 - System Check-Out Preliminary Procedures 1. Make sure the Basic Key Service Unit (BKSU) is properly grounded to cold water pipe or earth ground. 2. Verify that all expander modules are firmly seated onto their connectors. 3.
  • Page 42 Power Up Sequence Chapter 3 - System Check-Out...

  • Page 43: Troubleshooting

    Maintenance and Troubleshooting This chapter provides a guideline for isolating and resolving functional problems that may be encountered due to improper use or component failure of the STARPLUS Systems. Other failures, such as no dial tone from the central office, must also Triad-S™...
  • Page 44 N O T E S » » » » » » » » » » » » » »...

  • Page 45: System Programming And Verification

    System Programming and Verification Chapter 4 - Maintenance and Troubleshooting System Programming and Verification System operation should be verified as per the programmed customer database once all customer database programming is completed. A hard copy of the customer database can be printed from the system and should be kept on-site and up to date for future reference.

  • Page 46: Keyset Self Test

    Keyset Self Test Chapter 4 - Maintenance and Troubleshooting Keyset Self Test STARPLUS Triad-S™ System contains a test mode feature that supports the off-line testing of digital keysets and DSS units. The term off-line means that the unit under test is operationally disconnected from the switch during the test operation.

  • Page 47: Dss Led/Button Test

    Keyset Self Test Chapter 4 - Maintenance and Troubleshooting Table 4-1: Flash Rates Button Type Steady Flash Flash Double Wink Flash Flutter Flash Flutter Flash Flash Flutter Double Flash Double Wink Double Flash 2. Press the dial pad keys to display an LCD message that indicates which digit was pressed. Depressing the H-T-P switch from one position to another displays one the following words: H_POS, T_POS, or P_POS.

  • Page 48: Key Telephones/Terminals

    Keyset Self Test Chapter 4 - Maintenance and Troubleshooting Key Telephones/Terminals The following actions apply to multi-line key telephones: Table 4-2: Key Telephones/Terminals Symptom Action No power to keyset Verify that keyset is connected to correct type of station card. No handsfree answer-back on intercom On digital keysets, the mode of intercom answer is programmable.

  • Page 49: Dss/Dls Console

    CO Line Card Functions Chapter 4 - Maintenance and Troubleshooting DSS/DLS Console The following applies to DSS/DLS Consoles: Table 4-4: DSS/DLS Console Symptom Action Buttons on DSS/DLS do not function as Check station identification assignment in labeled programming for correct DSS map assignment. Pressing buttons on DSS does not DSS must be assigned to keyset in station ID activate keyset...

  • Page 50: System Functions

    System Functions Chapter 4 - Maintenance and Troubleshooting System Functions The following functions are related to system resources and the common equipment boards controlling them. Table 4-6: System Functions Symptom Action Basic KSU and MBU Complete system failure Verify that power switch is on, power cord is plugged in.

  • Page 51: Remote Maintenance

    Remote Maintenance Chapter 4 - Maintenance and Troubleshooting Remote Maintenance General Overview The Remote Maintenance feature allows authorized personnel to survey system, slot configuration information and programming. This can be done through the optional modem or data terminal connected via the RS-232C port on the optional MISB Module. The commands are entered from a keyboard and are limited to those listed.

  • Page 52: System Configuration

    4-10 Remote Maintenance Chapter 4 - Maintenance and Troubleshooting System Configuration Figure 4-2 is a configuration of the STARPLUS Triad-S™ System and displays what is printed when the installer types d<space>s at the maint> prompt. m a i n t > d s S L O T C A R D C K T S...

  • Page 53: Station Configuration

    Remote Maintenance 4-11 Chapter 4 - Maintenance and Troubleshooting Station Configuration Figure 4-3 illustrates what is printed out when the installer types d<space>s1 at the maint> prompt. m a i n t > d s 1 S L O T C A R D C K T S S E R V S T A T...

  • Page 54: Co Line Configuration

    4-12 Remote Maintenance Chapter 4 - Maintenance and Troubleshooting CO Line Configuration Figure 4-4 illustrates a representation of what is printed out for slot two when a LCOB is installed in that slot and: The installer types d<space>s2 at the maint> prompt. Figure 4-4: CO Line Configuration Column Indicates:...

  • Page 55: Event Trace Buffer

    Remote Maintenance 4-13 Chapter 4 - Maintenance and Troubleshooting Event Trace Buffer The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior to a STARPLUS Triad-S™ System soft or hard restart. These can then be reviewed by authorized personnel to aid in system troubleshooting.

  • Page 56: Dtmf Receiver Trace

    The Maintenance password is: ETRACE The Remote Monitor feature is intended for use only under the guidance and instruction by authorized personnel from VODAVI Technical Support. Care and caution must be observed when using this feature as permanent damage to the...

  • Page 57: Help Menu (?)

    Remote System Monitor 4-15 Chapter 4 - Maintenance and Troubleshooting Help Menu (?) A convenient Help Menu is provided by typing [?], then pressing <Enter>. The following screen displays: m o n > ? c o m m a n d l i s t : - h e l p m e n u a b o a r d - b o a r d - c m d s l o t , c m d , d a t a 1 , d a t a 2 b r a t e...

  • Page 58: Event Trace Mode

    4-16 Remote System Monitor Chapter 4 - Maintenance and Troubleshooting Event Trace Mode The T command enables and disables the STARPLUS Triad-S™ System Trace mode. While the trace mode is enabled events for the trace desired displays on the monitor, printer or PC connected to the STARPLUS Triad-S™...

  • Page 59: Modify Memory Command

    After exiting the event(s), the trace begins as shown in Figure 4-8 Unless instructed by personnel at Vodavi Technical Support, do not leave the trace mode enabled for extended time periods. The system dumps the requested event(s) trace which may use up paper or fill memory buffers on the collecting device.

  • Page 60: Exit The Monitor Mode

    4-18 Remote System Monitor Chapter 4 - Maintenance and Troubleshooting Exit the Monitor Mode The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was or is still enabled, event records display only after exiting the MONitor mode. The Exit command format is: mon>...
  • Page 61 Index Index Backboard Installation 2-4 Remote Maintenance 4-9 Battery Charging Unit Installation 2-8 BKSU/MBU Assembly 2-10 Site Preparation 2-3 System Check-Out Procedures 3-1 CO Line Card Functions 4-7 System Commands DTMF Receiver Trace 4-14 Event Trace Buffer 4-13 Event Trace Mode 4-16 DSS LED/Button Test 4-5 Exit Maintenance 4-9 DTMF4-A Unit Installation 2-14...
  • Page 62 Index...

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