Advanced Reporter Real-Time Topics; Creating Stationviewer Tiles - Inter-Tel Contact Center Suite User Manual

Advanced Reporter Real-Time Topics

The following sections are intended for experienced users who want to further customize
Reporter Real-Time.

Creating StationViewer Tiles

StationViewer tiles allow you to monitor the current call activity of extensions and/or agents.
On StationViewer tiles you can configure:
•
The size of the button
•
What information appears on the button
•
The colors used to display the button
Each button contains a lamp (bulb) and an icon that indicates the state of the device. The
device extension and description (usually the username) is also displayed, allowing you to
easily identify who is busy, idle, etc. StationViewer list tiles are not filtered like other tile
types.
When you add a StationViewer tile, it is empty. You must fill the tile with extensions or
agents as described in the following example.
Contact Center Suite User Guide
77