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•
Forced Intrude: To forcefully intrude on an extension or agent from Reporter Real-
Time, select the agent or extension that you want to monitor, and then select Forced
intrude. The agent will be briefly informed of the intrusion by a beep before the
Supervisor extension intrudes on the conversation, as if they had been manually
conferenced in.
NOTE
•
Record This Call: You can also record calls at an agent or extension to your mailbox.
To record a call, select Record This Call. When the call ends, the recording will
appear in your mailbox. See the Contact Center Suite Installation Manual or the online
help for details on configuring flags and mailboxes.
NOTE
Using Auto Reporter
Auto Reporter provides several features to Reporter Real-Time in addition to the ones
available in Reporter. The added features include the following:
•
Statistic Publishing: Allows you to publish up to 25 statistics per schedule to an
HTML or WML file for publishing to the Internet or your Intranet. The files can then be
viewed in a Web browser, on a WAP-enabled device, or used to drive a readerboard.
•
Alarm Publishing: Automatically writes any alarms that you have configured within
Reporter Real-Time to an alarm list. You can then publish this list to the Internet in
HTML or WML format for viewing in a Web browser or on a WAP-enabled device. You
can also choose to display only certain alarms or alarms over a given period of time.
To successfully publish reports and statistics, you need access to a Web server. Refer to
the Contact Center Suite Installation Manual or the online help for configuration details.
For details on other Auto Reporter features, refer to "Using Auto Reporter" on
Contact Center Suite User Guide
This option is available only on the Inter-Tel 7000 system.
Certain or all types of call monitoring capability may be disabled on the
telephone system due to local by-laws/regulations, etc.
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