Using Startup Wizard - Inter-Tel Contact Center Suite User Manual

Using Startup Wizard

If this is the first time Reporter Real-Time has been run after installation, Reporter Real-
Time will invoke a configuration wizard containing the following pages:
•
Welcome To Reporter Real-Time: This displays basic information about Reporter
Real-Time and the configuration wizard. Click Next to continue.
•
Search for Contact Center Server: Choose one server option from the following
choices and then click Next:
o Keep existing settings: This option visible and is the default choice if Reporter
Real-Time finds existing settings in the registry for a server to which to connect.
Select this option if you want the existing settings to be left unchanged.
o Search network for a CTI Server: Select this option to search the network for
available CTI servers. This is the default option when no information is available
for the server connection.
o Connect to this CTI Server: Select this option to use the server that you specify in
the text box below this option. This is the default option when information is
available for the server connection.
•
Auto Configure Page: This page is displayed only if you selected the option to
search the network for a CTI Server in the previous page. The Auto Configure page
searches the local area network for CTI servers and after the search is complete, a
list of available server names is displayed. Select a sever name to proceed.
•
Extension for Call Control: This page allows you to program the supervisor
information. Enter the supervisor's extension device number (not agent ID) and the
supervisor's Talk Voice Mailbox (if your site has a Talk Voice Mail system).
•
Finished: This is the last page of the wizard. You can review your choices by using
the Next and Back buttons. After you are satisfied with your selections, click Finish.
You can modify these configurations at any time while running Reporter Real-Time. See
"Network Settings" and "Options" topics in the online help for details.
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Contact Center Suite User Guide