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Each tile also includes the following buttons:
•
Zoom/Unzoom: When displayed as
whole RealViewer display area. When displayed as
original, unzoomed size.
•
Properties: Click the
settings for the tile.
•
Filter: Click the
create a new one.
Tiles can display many types of statistics, as described in "Types of Statistics" on
Adding a Tile
Even though the types of tiles vary from one client application to another, the method used
to create them is the same. Reporter also provides a new tile wizard to help you create
tiles. See the online help for details on using the new tile wizard.
To create a tile:
Click the Add Tile button (
click) menu. The new tile is created, and the property sheet for that tile opens. See the
"RealViewer"
and
types of tiles.
Editing a Tile
After you have created a tile, you can change the properties, such as the statistics
associated with that tile or add an alarm.
To edit a tile:
1. Double-click on that tile's statistics, or right-click on the tile and select Properties.
The property sheet is displayed with the tile's current settings.
2. Change the settings as desired.
3. Click OK when finished, or click Cancel to exit without saving changes.
See the online help for details on the property sheets associated with tile
NOTE
properties.
Removing a Tile
To remove a single tile, right-click on the tile to remove and click Remove. At the prompt,
click Yes to remove the tile or No to cancel the action.
NOTE
Removing a tile cannot be undone.
You can also remove all tiles by using the Tiles property page of the Options property sheet
(see the online help).
36
button to change the content, description, color, or alarm
button to choose an existing filter to apply to the particular tile or
) on the toolbar, or click Add Tile from the shortcut (right-
"Reporter Real-Time"
sections of this User Guide for examples of various
, click this button to enlarge the tile to fill the
, click to reduce the tile to the
Contact Center Suite User Guide
page
42.
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