Applying Filters To Tiles - Inter-Tel Contact Center Suite User Manual

3. On the Appearance tab, from the Background drop-down list, select
4. Click OK. The new tile appears in the RealViewer window. The All Calls filter is
applied to the new tile automatically until a different filter is selected.

Applying Filters to Tiles

Applying a filter to a tile allows you to select information that you want to see, based on
different parameters. Beginning on
examples of commonly used filters. In this section, you will see how to apply a filter to an
existing tile.
Example: Changing Tile Properties to a Different Filter
In a previous example (on
this example, you will apply the call statistics filter to the Calls Waiting tile that was created
in the previous example.
To change tile properties to a different filter:
1. Click the filter button (
of available filters with the currently selected filter checked.
2. Select the Call Stats-HG2000 filter to apply to the Calls Waiting tile. There may be a
slight delay while the filter change is processed. When a filter is selected, the
statistics on all tiles are recalculated.
Notice that the name of the current filter appears under the caption on the tile.
52
page 37, the Filters section covers filters and some
page 40) you created a filter for call statistics for a hunt group. In
) on the top, right corner of a tile to display a shortcut menu
.
Contact Center Suite User Guide