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•
Auto Configure Page: This page is displayed only if you selected the option to
search the network for a CTI Server in the previous page. The Auto Configure page
searches the local area network for CTI servers and after the search is complete, a
list of available server names is displayed. Select a sever name to proceed.
•
Call Costing Page: Enter all the local dial codes for your area, separating each with a
comma. Click Next.
NOTE
•
Report Upgrade Page: Select one of the following options:
o Upgrade reports to process external and internal calls: Select this option to use
the report filter option "Only process calls (external and internal)" for all existing
reports from an earlier Reporter installation. Choosing this option excludes e-mails
from the upgraded reports, however, you can create additional reports that include
e-mails.
o Upgrade reports to process external calls only: Select this option to use the report
filter option "Only process external (trunk) calls" for all existing reports from an
earlier Reporter installation. Choosing this option effectively maintains the
functionality of the previous version reports, because version 3.x reports only
considered external calls.
o Do not upgrade reports: Select this option to leave the reports as they were in the
previous version (i.e., do not apply any of the filtering capability that is new to
v4.0). Choosing this option causes the upgraded reports to take into account e-
mails and internal calls.
NOTE
•
Auto Reporter Site: This page appears only if a default site has not already been
created, you have Internet Information Server (IIS) or Personal Web Server installed
on your computer and the application detects it. This allows you to create an Auto
Reporter site using the default settings.
•
Finished Page: To complete the Reporter configuration, click Finish in the Startup
Wizard.
You can modify these configurations at any time while running Reporter. See "Network
Settings" and "Options" topics in the online help for details.
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The call costing functionality provided by Reporter is based on limited
information provided by telcos. Additionally, carriers can update their
tariffs at any time. For this reason, changes in tariffs or network carrier
discounts cannot always be reflected.
This option causes reports to include all media types, however, it
will not change report names, so a report such as "Calls by Exten-
sion" will also process e-mails.
Contact Center Suite User Guide
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