Inter-Tel Contact Center Suite User Manual page 20

4) On the International tab, program the following:
o International dial code: Enter your international dial code (e.g., 011 for the
o Country code: Enter the country code where you are calling from, e.g., "44"
o Replace '+' with international dialing code: When enabled, a "+" in the
The Test section appears on each tab, and contains a Sample telephone
number text box where you can type digits to test. As you type the number to
test, the Actual number dialed field updates as you type, to reflect the number
that would be dialed by CallViewer.
Click Test to apply the dial rules to the sample telephone number and produce a
result in the Actual number dialed display. The type of call (internal, local, long
distance, or international) is also displayed to help you determine which rule you
may need to adjust for correct dialing.
NOTE
•
Import Your Previous Configurations Page: This page appears only if you are
upgrading from an earlier release of CallViewer (version 3.x or before), if legacy
macro files or hot key settings are detected, and there are no current actions or hot
keys defined for the current installation.
If you have existing Ready To Go (RTG) macros in use in CallViewer, you should
NOT upgrade your old macros and buttons, but instead recreate them with the new
Ready To Go integrations. In v4.0 and later, the Ready To Go options are more
advanced and provide tighter integration with v4.0 and later (i.e., they can be more
fully customized, have multiple instances, etc.). This also applies to automatic
macros, which are now defined by rules. If you have existing RTGs in use, but also
have other macros, you may want to perform the upgrade, but then delete the RTGs
and recreate then using the new versions.
Many simple macros from v3.x are replaced by built-in actions in v4.0 and later, such
as those that opened a file or placed a call. For example, the "Set Call Note" macro
from v3.x has been entirely replaced by a built-in feature, so you can delete that
button or associated macros.
12
US).
for UK, "1" for US.
number to be dialed is changed to the international dialing code the caller
enters.
The Actual Number Dialed area is for display only; you cannot edit
the contents.
Contact Center Suite User Guide