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Report Options
After you have run a report, you can quickly change the content or view of the current
report using the following buttons on the report window:
•
Use this button to hide the header information (name of the filter used, the time
frame for the report content, the date and time the report was last run, the number of
items and the time it took to run the report). To display the header again, click the
button.
•
Use the Date Range button to change the time frame for the report content (see
"Applying a Date Range" on
•
Use the Filter button to select an existing filter for the report or create a new filter
(see "Applying a Filter" on
You can also use the Close (
Applying a Date Range
To change the date range for a report, click the Date Range
(
) button in the toolbar of the report and select the time
frame (e.g., today, yesterday, this week, etc.) from the drop-
down list. If you have complex date criteria to apply or if you
want to define a custom time frame, use the Report
Properties dialog box (see the online help).
Applying a Filter
Filters control what is included in the resulting report (e.g., date/time, DID, extension(s),
group(s), etc.). To apply a filter to a report, click the Filter (
and select an existing filter or click Add Filter to create a new one (see "Adding a Filter" on
page
38).
58
page
58).
page
58).
) button to close the current report.
) button in the report's toolbar
Contact Center Suite User Guide
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