Inter-Tel Contact Center Suite User Manual page 55

Select one of the following options and then click Next:
o Show statistics for an individual: Select this option to create a screen that will
show statistics for one extension or agent.
o Show statistics for a group: Select this option to create a screen that will show
statistics for a group of extensions or agents.
o Show statistics for everyone: Select this option to create a screen that will show
statistics for the entire telephone system.
•
Type of Calls: This page, shown below, allows you to select the type of calls that your
call center normally handles. This will affect the different statistics that your default
RealViewer screen displays.
Select one of the following options and then click Next:
o We mainly receive inbound calls: Select this option to create a screen that will
predominantly show statistics for inbound calls.
o We mainly make calls: Select this option to create a screen that will predominantly
show statistics for outbound calls.
o We make and receive calls: Select this option to create a screen that will show
statistics for both inbound and outbound calls.
•
Filtering the Data: If you selected "Shows statistics for an individual" or "Show
statistics for a group" in the RealViewer Style screen (see
Data page allows you to specify the extension(s) that you want to include.
To do this, complete the following fields:
o Your extension: Enter the extension that you use to make and receive calls.
o Your group: Enter the list of extensions in your group, including your own
extension. Each entry should be separated by a comma (,).
Contact Center Suite User Guide
page 46), the Filtering the
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