Running Reports; Saving And Reusing Reports - Inter-Tel Contact Center Suite User Manual

Running Reports

When you start Reporter, the main window is displayed.
The report list on the left side of the main window displays all reports grouped on
categories, such as Reporter Basic Reports, Other Reports, My Reports, etc. The report
categories are based on the license in which a report works fully. For example, a Reporter
Pro license is grouped into the Reporter Pro group in the report list.
The current status of each report is also displayed along with the report name. Refer to the
online help for details on the icons used to depict the different report states.
To run a report, double-click the report name. If the report has already run and not yet
changed, the saved version of the report will be displayed.

Saving and Reusing Reports

When you run a report, it is automatically saved to the report cache stored on your local
computer. The next time you run that report, Reporter decides if the report data needs to be
processed again or whether it can be read from the report cache.
For example, if you have a call list report configured to display today's data, the report will
always run using the latest data because today is always changing. If the report was
configured to display yesterday's data and you ran the report at 9 AM, the report would be
processed again to reflect all of yesterday's information. If, however, you ran the report
again (before midnight when the date changed), Reporter would use the information stored
in the report cache.
To run an existing report, do one of the following:
•
Double-click the report in the report list.
•
Select the report name in the report list and press ENTER.
•
Right-click the report name and select Run.
To view a previously run report:
Right-click on the report name and select View Saved Report.
It takes longer to generate reports that were not previously run because
NOTE
Reporter must gather and analyze data from Contact Center Server.
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