Inter-Tel Contact Center Suite User Manual page 28

Viewing Call History
The Call History window can display several pieces of information about each call. The
information being displayed can be configured using the Call Log Fields tab of the Options
dialog. See the online help for further details, including a list of available fields that can be
displayed in the list.
The Call History window uses icons to depict information about the status of each call, as
described below.
In addition to the status icons described above, the call history window uses the color of the
text to denote information about each call: red text denotes an alerting call, while black text
denotes an answered call. A green background denotes an outbound external call, a yellow
background an inbound external call. Internal calls and e-mails are highlighted in purple.
The top of the call history contains the header, which displays the names of the fields in the
call history. You can click a field header to sort on that field. Click the same field header
again, and the sort order toggles between ascending and descending.
You can resize the individual fields by dragging the right edge of a field in the header.
Filtering Call History
You can also filter a contact list to make it easier to locate calls. Click the Options button
on the Call History window to display the Call History Options dialog box. Refer to the
online help for details on using this feature.
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Status
Icon
Unanswered outbound call
Unanswered inbound call or e-mail.
Answered inbound or outbound call or e-mail.
Answered e-mail.
Description
Contact Center Suite User Guide