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The import page contains the following options:
o Import existing button macros: This option is enabled if existing macro files from
an earlier release are installed on this computer. When enabled, upon successful
completion of the Wizard, the Wizard imports the existing button macros as new
actions bound to new buttons.
o Import existing automatic macros: This option is enabled if the previous option is
enabled. When enabled, upon successful completion of the Wizard, the Wizard
imports the existing automatic macros as new actions bound to new rules.
o Import existing hot keys: This option is enabled if existing hot keys from an earlier
release are configured and enabled on this computer. When enabled, upon
successful completion of the Wizard, the Wizard imports the existing hot keys as
new hot keys in this installation.
•
Finished Page: To complete the CallViewer configuration, click Finish in the Startup
Wizard.
Using the CallViewer Tray Bar Icon
When CallViewer is launched, an icon appears on the Windows tray bar, as shown below.
The tray bar icon provides access to the CallViewer options and indicates the current
connectivity status, as described below.
While CallViewer is loading, move the mouse pointer over the tray bar icon to see a tooltip
message on the progress. The tooltip shows the following states.
•
Offline/Disconnected: CallViewer is not connected to a CTI Server, and not
running in simulation mode. During this state, you can only use CallViewer to
configure network settings.
•
Connecting: CallViewer is trying to connect to a CTI Server. During this state
you cannot use CallViewer's telephony functionality because the connection to the
CTI Server is not fully established.
•
CallViewer: CallViewer is connected and functioning normally.
•
Telephone system offline: CallViewer is connected to the CTI Server, but the
CTI Server has lost the connection to the telephone system.
The CallViewer tray bar icon has menus that you can access using left and right mouse
buttons.
To access the call control menu, click the CallViewer tray bar icon (
options may be unavailable when there are no active calls at the extension. See
"Controlling Calls with CallViewer" on
Right-click the tray bar icon to display the Main Menu; refer to the online help for
descriptions of the menu options.
Contact Center Suite User Guide
CallViewer Icon
page 23
for details on using the menu options.
). Some of the
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