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Adding a Deskboard Tile
Tiles are the building blocks of RealViewer. See "Tiles, Filters, and Statistics" beginning on
page 35
for basic tile concepts.
To add a Deskboard tile:
1. Click the Add Tile button (
(right-click) menu. The new tile is created, and the property sheet for that tile opens,
as shown below.
2. Complete the following fields in the Statistics tab:
•
Item to display: Shows the currently selected statistic that the tile will display
(see the online help for details on statistics). To change the statistic, click the
ellipsis (...) button, and then choose the new statistic from the available menu.
If you change the statistic without changing the caption, you will be asked if the
caption should be changed when you click OK. If you click Yes, the caption
will change to match the new statistic. If you click No, the name will not
change.
Contact Center Suite User Guide
) on the toolbar, or click Add Tile from the shortcut
The number of statistics that Call Summary supports is limited.
If Call Summary is running, any statistics that are not supported
are disabled.
NOTE
I
f you change a statistic for a tile, also change the caption to
match the statistic. If you do not change the caption, it may
become confusing.
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