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Status Bar
Many "looks" indicate textual status information on the main window. This information
includes the current connection state with the Server. See the online help for details on the
status messages. 1001
Active Call List
The active call list displays a list of calls and routed e-mails that are active at your
extension right now. In some "looks" the active call list is in a separate window, while in
others it is part of another window. Each call in the call list consists of the call status, call
detail, and call control buttons, as shown in the example below:
•
Call Status: The call status consists of two icons. The left-most icon indicates the
current call status, such as whether it is inbound or outbound, answered or alerting.
The available icons are described below.
Button
The right-most icon (
e-mail. If the icon is present, then the call or e-mail has an annotation. Hover the
mouse cursor over the icon to display the current call note.
Contact Center Suite User Guide
Description
An unanswered outbound call is ringing.
An unanswered inbound call is ringing.
The call has been answered.
The call is on hold.
The call was answered and is now on hold.
The item is a routed e-mail.
) indicates whether a call annotation is present for this call or
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