Inter-Tel Contact Center Suite User Manual page 27

Dial List
CallViewer stores a list of the last 20 dialed or received telephone numbers, allowing you to
quickly re-use numbers that you have recently called or received calls from. When more
than 20 entries exist in the list, the bottom-most entry is removed. Click a dial list button on
a window to display a menu containing all the numbers in your recent dial list. Click a
number in the list to immediately place a call to that caller from your extension.
•
To dial a new number, click in the dial entry area shown at the
right and enter the number to dial. Press Enter to dial the number.
•
To redial a recent incoming or outgoing number, click the
drop-down arrow and then select a number from the list. CallViewer automatically
dials the number as it is selected from the list.
Call History
The call history window displays a list of all calls and e-mails that have been active at your
extension. While CallViewer is running, it stores information about each call or e-mail at
your extension. Up to 5000 items can be stored when you are using the full CallViewer
license or up to 1000 items for Connection Assistant. When the maximum number of items
have been reached, the oldest item in the list is removed to make space for the next new
item. Items are updated in the list only when CallViewer is connected to the CTI Server.
See page 28 for information on using call history.
Contact Center Suite User Guide
Enter new numbers
here or click a number
from the drop-down list
to redial.
19