Tiles, Filters, And Statistics; Introduction; Tiles - Inter-Tel Contact Center Suite User Manual

Tiles, Filters, and Statistics

This chapter provides details on the tiles, filters and statistics available in Contact Center
Suite.

Introduction

There are three elements of Contact Center Suite that are common to multiple client
applications: tiles, filters, and statistics. This section provides general concepts for each of
these. See the remaining sections of this User Guide for specific details of each
application's usage.

Tiles

Tiles are the building blocks of RealViewer and Reporter Real-Time.
Caption
Filter
Name
Statistic
Each tile consists of a caption, which describes the display, and the associated statistic.
Tiles display a single call summary statistic, which can be filtered to include only a
particular group of agents, or other information, such as the date and time. (Call Summary
does not support custom filters.) The statistic can also have an associated alarm that will
notify you when the statistic falls within a certain range (see "Using Tile Alarms" on
page 53).
Contact Center Suite User Guide
Filter
Button
Properties
Button
Zoom/Unzoom
Button
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