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Reporter Real-Time
This chapter provides information on using the Reporter Real-Time module.
Introduction
Reporter Real-Time is an application that shows real-time call and routed e-mail statistics,
allowing you to see real-time details against all or selected call and e-mail criteria on the
telephone system. Not only will it show the current extension, agent, and trunk activity, it
will include detailed information such as the caller's identity, DID number used, etc. With
Reporter Real-Time, you can tell who is involved in a call or e-mail (including the distant
end), how long the call/e-mail took to answer, and how long the call has been in progress.
You can also add a Direct Station Selection (StationViewer) tile that allows you to monitor
the current call activity of extensions and/or agents.
With Reporter Real-Time, you can summarize information across the telephone system or
by extensions, agents, or trunks. In addition, you can filter information, enabling you to
summarize information based on group, DID number, telephone number, etc.
Reporter has several different variations that are either enabled or disabled, based upon
the software license that you have purchased, as described in the Contact Center Suite
Installation Manual and the online help.
Starting Reporter Real-Time
From the Start Menu, choose Programs – Inter-Tel Contact Center Suite, and then
Reporter. Then click on the Reporter Real-Time menu item.
Contact Center Suite User Guide
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